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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 4474 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 4,474 reviews
  • Rated 4 out of 5 stars

    HP printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is very good. It’s nice that the printer is connected to the Internet, so there’s not a lot of cords. It works really well.

    I would recommend this to a friend
  • Cons mentioned:
    Display
    Tech Insider Network Member

    Rated 1 out of 5 stars

    Should not have been released yet.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP - ENVY Pro 6455 Wireless All-In-One Instant Ink-Ready Inkjet Printer - White The HP ENVY Pro 6455 really does not deserve the “Pro” name on it. This is a less than average all in one printer that is beyond slow. I’m really sorry to give this such a bad review but nothing about this printer appeals to me. I really wanted to put this in use in another room for the odd print or scan on the fly job. But the reality of it is this printer takes 33 seconds to print a single sided page. A double-sided page takes over 40 seconds. The printer just seems to have a lot to do before anything happens and then again after it prints. It continuously alerted me, via the app, that the paper was low and I needed to add paper. It had about 30 sheets in it at the time, this is the only printer I’ve ever had that starts complaining about paper so soon. It means you’ll need to keep it full to stop it from alerting you. The print cartridges (standard size) only print 100 color, and 120 black pages. They are really reasonable in price, if you can find them when you need them. At this writing there are no standard cartridges available on any site, including HP. Cost per copy is around $0.30 a page. That is outrageous, you absolutely have to sign up for the Instant Ink service and pay a monthly fee. There is a free version, but it only supports 15 pages. Go over by 1 and they will charge your credit card $1.00 for every additional 10 pages. This printer seems to be based off a service of pay to print. This is the first printer I’ve seen with no display at all. It has 4 lights and 1 square of dots that make up the display. They are hidden until they light up. They really are in no way descriptive of what they are until you understand them. If you put a document in to copy you can select the button on the left for color, or the one on the right for black and white. The square dot area displays a 0 until you press a button. It then displays a 1 and in about 1 second it starts the copy process. If you want more than 1 copy you need to know that before you start so you can press the button until the correct number is displayed. That’s really the only thing this printer does fast is start the copying process. The scanner takes 33 seconds to scan a single page. It doesn’t matter if it’s black and white, or color. The document feeder is single sided scanning only. If you want a double-sided copy you have to have you phone, tablet, computer involved. The free 2 months of Instant Ink require a credit card to start. HP wants to be able to charge you for everything you do. The 2 free years of Mobile Fax is outgoing only. No incoming faxes. Not that many people need to get a fax, but to have it limited to outgoing only is really a major limit. There is also a note that after the 2 years of free service you will be charged to continue to use it. But there is NO cost published anyplace for this service. I don’t know anyone that will sign up for something that will cost them money at some point, but oh, that’s a secret. When I attempted to read the “Terms of service” to use some of the functions I got an “access denied” page. If your old enough you remember the day when TV was free, and all the buttons were on the TV. Then one day all the buttons moved to a remote that you kept losing. Then cable came in and just watching TV cost money. This is probably the beginning of no way to control the printer unless you have your phone in your hand and paying to print or copy anything in your own home. The things I like. It has a cover that covers the ADF feed area fully. The things I don’t like. Everything else. If I were able to return this printer I would. Please read reviews about getting cartridges and just general usage before considering this printer. I really expected more from HP. I’ve been using HP printers for decades and have always been happy with the way they worked. Not this time.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that your printer has caused you such inconvenience. It’s easy to understand why the combination of issues you describe would quickly become frustrating, so I’ll offer some resources and information that I hope will help.

      The first issue you mention is slow printing. I suggest you look at these documents that cover improving print speed:
      - Windows: support.hp.com/us-en/document/bud03409
      - Mac OS: support.hp.com/us-en/document/c01928898

      You also might find value from visiting a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need any assistance or have questions, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this printer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer! Easy to set up & use. Ink cartridge runs out fast.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I’m impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this printer - it packs a punch in a compact size. I recommend this HP printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to print and easy to set up. If you download the app you can use more functionalities.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    New Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this new printer! This is our fourth printer and hopefully it will be the best one we’ve bought. Thanks also to Ben the tech who installed it & helped us use it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Really good for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in one for the price. Gets 8-10 pages done in a minute. Color too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a larger HP that quit working. This one is much slower for plain black and white documents and some of the controls/buttons aren’t very intuitive. It’s a printer- it prints so I’m keeping it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Couldn’t have picked a better product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s quite . Prints out pictures clear and bright. Hp is a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    I do not recommend this printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE printer for anyone who has average or less tech skills, CONSTANTLY refuses to print and is very difficult to troubleshoot, with no explanation available for what the specific "error" might be or how to fix it. I spend a ridiculous amount of time trying to get it to print, over and over and over. When it does print, the printing quality seems fine, which is the only reason I rated it 2 rather than 1. I will never ever again buy printer of this type.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works great. Easy to set up with laptop and phone

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great printer

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacked the printer and connected to the Wi-Fi with no issue. I already have the HP app on my phone and laptop, so I added the HP Envy easily. So, I’ve had the printer for a week now and I’m impressed. This printer can print auto double-sided, it has an auto feeder and the scanner works well. An additional feature included with this printer is HP+, where ink will automatically be sent to your printer for 6 months when the ink levels are low. As of today, the ink is going via USPS so hopefully it’ll be here soon. Overall, the printer does what it promises and no issues. This HP printer is highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    print specialist

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    past start up, east to load ink cartridges and paper tray.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    great printing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this printer is awesome it has no problems printing and the quality of the pages are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value printer worth it!

    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular printer fits all my printing and scanning needs, Set up went as smoothly as all my previous HP printers. No disappointment here!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent home printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Does everything I need it to do. I'm very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I love my HP printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and a great price with excellent shipping

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Deserves a Zero

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could rate this printer even lower, I definitely would. I went looking for a printer that can print on demand, and this one seemed to fit the bill. However, it's constantly going offline. Every single time I need to print, I am required to go through a different set of troubleshooting steps to get it back online, and operating properly. It's not even the same steps each time, although the error is basically the same. I've reinstalled the drivers. I've removed the printer and reinstalled from scratch. The printer's issue with staying online with the network occur daily, and never take less than an hour to resolve before miraculously I can print again. I've used all of the troubleshooting tools, and HP support options I can find. Extremely disappointed in this printer, and HP's efforts to resolve the problems inherent to this machine. Will be looking for another option, and likely not buying an HP product again based on this experience. Something as simple as printing documents from my laptop should not generate an exercise in playing whack a mole in finding out which particular troubleshooting technique will happen to work today, every time you want to print. Device is an exercise in futility for certain.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good small printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup . Easy to link to phone and laptop. Good value

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, works well, ink usage seems to be good

    I would recommend this to a friend
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