Customer Ratings & Reviews

Hi there.

I’m sorry that your printer was difficult to set up, and that you experienced further aggravation when reconnecting it to your updated Wi-Fi system. Your frustration comes as no surprise, considering you endured this problematic start to ownership. I want you have a better experience with the machine from now on, so I’ll suggest some resources I hope will guide you to that end.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Theo.

I’m sorry to hear that your printer has not recognized the new ink cartridges you bought for it. It’s easy to understand why that would be exasperating, considering it’s the latest in a series of difficulties you’ve faced with the device. I want to help you resolve these problems, so I’ll direct you to a resource and some information I hope will accomplish that goal.

I can’t tell from your review why the printer doesn’t recognize the new cartridges, so I suggest you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be a jarring surprise and a poor start to owning a new printer, so I’ll try to offer some helpful suggestions.

First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

The XL cartridges designed for your printer have estimated page yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including usage, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve encountered difficulty with your printer’s software, and that the device has used ink more rapidly than you’d anticipated. I can certainly understand why this combination would lead to frustration. I want to help you remedy these issues, so I’ll direct you to some resources I hope will make that happen.

By software, I suspect you mean the HP Smart App. If so, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640

Regarding ink use, I can’t tell from your review how many pages you got from the cartridges as compared with the estimated page yields. The cartridges designed for your printer, the HP 67, have estimated page yields of 100 to 120 for normal size, and 200 to 240 for XL. If your yield was less, here are some facts on ink use that might help you get more without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If you believe the issue deserves further investigation, or if you need further assistance with software functionality, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Nina.

I’m sorry to hear that you’ve experienced difficulty with your OfficeJet Pro 8025, and that you did not receive the support you need. It’s no surprise that you’re frustrated, considering you were asked to pay for support when you expected otherwise. I want to help you resolve this situation, so I’ll offer some clarifying information and some resources I hope will get you there.

First, your OfficeJet Pro 8025, like all HP printers, comes with a one-year warranty that covers supplies, hardware and support. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

I can’t tell from your review what issues your OfficeJet Pro 8025 faces of why it stopped working. Regardless, here are some ways you might troubleshoot it yourself.

First, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/24208623

If your printer is still under warranty and you cannot get it to work, you can contact us directly at +1 800-474-6836. If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum

I hope this helps and, again, sincerest apologies.

Keith
HP Care
hp.com/support

Hi, Steve.

I’m sorry that you’ve found your new printer so difficult to use. I can certainly see why the confusion you describe over the device’s means of communication would make for an aggravating start to owning a device. I want to help improve your experience so you can get all you need from the printer, so I’ll offer what I hope are some helpful suggestions.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has performed so poorly. It’s easy to understand why you’d be absolutely exasperated by the ink cartridge error showing up after a lengthy effort to re-establish the device’s wireless connection. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will make that happen.

I can’t tell from your review why the printer lost its wireless connection or why it has printed no colors except blue since you replaced the ink cartridges. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I'm so sorry to hear that your printer was difficult to set up with your mobile phone. Even more so, it's awful to hear about the experience you had when reaching out to support. Unfortunately, support feedback of that nature is often linked to fraudulent companies or individuals.

There is no charge for standard support during your one-year warranty period. Just in case, you can double-check the warranty status of your printer at: support.hp.com/checkwarranty

We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707

If you need help at any point, we're always here for support. Please contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

We look forward to speaking with you and making this right.

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has performed so poorly. It’s no surprise you’re at your wit’s end here, considering you’ve needed to uninstall and reinstall the device several times. I want to help you out of this dilemma, so I’ll provide you with a resource and some information aimed at making that happen.

I can’t tell from your review why the device has needed reinstallation and continues to perform poorly. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printers have not connected to your new router. It’s easy to understand why that would be quite an unwelcome surprise, especially considering you had a difficult setup process. I want to help you get the devices connected and working, so I’ll direct you to some resources I hope will accomplish that goal.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/29256679

If the printers still do not connect, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not completed the setup and installation process despite your having gone through the preliminary download steps. I can wholly understand why you’d feel frustrated here. I want to help you get the device set up and working to your satisfaction, so I’ll offer a resource I hope will reach that end.

I can’t tell from your review why the printer has not gone through the setup process. I recommend that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support