Customer Ratings & Reviews

Check to be sure the light comes on when you plug in to the laptop. Other than that small inconvenience, I love this laptop. It's comfortable to type, and the keyboard light is more that I would have expected.

Brought same product with same specs for 499 a few years ago yet it says it was 799 and being sold for 499 right now smh marketing schemes good laptop overall you would think it be cheaper now

So far, good. It has taken me a little while to figure out some of the things which were different from the old computer.

Although the picture shows a numeric keyboard, but its ok I dont really need that feature. Its a great all atound laptop.

Person who helped me very knowledgeable. Answered all my questions. Very satisfied with purchase.

I have loved this laptop for the past 4 years. My only issue is that the camera worked the first month after I bought it, and has not worked since. I've tried updating software... reinstalling... going back to factory settings... making sure my privacy settings weren't blocking it... but nothing. The rest works great.

I bought one 18 months ago and used it only for travel. It completely died while I was on a trip. Sent it in to Geek Squad who said it will cost $1450 plus the price of a new external hard drive just to see if anything can be salvaged from it with no guarantees. Extremely disappointed and we are long-time Geek Squad/Best Buy fans.

Very nice computer and will be very useful for connecting to the Internet.

The things in the front are not speakers, they're vents! It's a nice laptop. I just dont think the speakers are great, not very loud since it gets blocked off by my lap. Also not a big fan of the charger port. It's hard to plug in if you dont get the perfect spot.

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Iam very happy with laptop fits my needs completely

50%+ memory uses on idle and can't handle anything more than a few chrome tabs and spotify without firing up like a jet engine. Given the specs this is a sore disappointment and my guess is that it is loaded with bloatware. Sometimes it starts in tablet mode with the keyboard disabled with no way to turn it back without restarting (thanks windows 11!) and also likes to switch to portrait mode for no reason. Also stupid heavy and honestly using it as a tablet is not even feasible most of the time. Please just get a budget laptop or an iPad instead of the worst of both worlds. Don't waste your money like I did, especially if you're a college student.

I received the HP-Envy x360 as a gift. There were issues with the Wi-Fi adapter a week later. After hours of working with HP support, they were able to fix the issue. A week later, the same problem again. Could not connect to Wi-Fi. I returned it to Best Buy and exchanged it for another new HP Envy x360. Two days later, the Wi-Fi adapter went out on the 2nd laptop, and troubleshooting told me it needed to be replaced. Returned the 2nd bad laptop. Do not buy! No more HP!

Bought from HP less than 2 years ago and plastic component in hinge broke. This is a known fault in the product and HP refuses to cover repairs costing as much as half the cost of the laptop to replace with a similarly faulty plastic tool.

I got this laptop and within a couple of months the motherboard shut down and I sent it to HP for warranty repair and they sent it back broken. Not Best Buy's fault, but this is a bad laptop, I was an HP fan for my whole life and now I'm doubting it.

This computer completely died on me 11 months after purchase. HP customer service is terrible, and after spending hours with them on the phone, they could not solve my issue. My only option is to ship my laptop to another state so they can troubleshoot. I have a second HP x360 that broke apart at the hinge not even two years after purchase. Will never buy another HP again.

didn't like it, just wasn't what i thought it would be

Have to restart it repeatedly. It acts like the wifi isnt connected. It’ll freeze before you’ve even used it for the day. It can’t do even the most minute of tasks like watching shows without freaking out