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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 198 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the ENVY x360 2-in-1 15.6" Touch-Screen Laptop for its fast performance, lightweight design, and touchscreen capabilities. They also appreciate the great price and gaming capabilities of the laptop. However, some customers have concerns about the battery life, overheating issues, and limited storage and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 198 reviews
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great New Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this from Best Buy and received it earlier than we were told. Arrived in excellent shape and was packaged well. The computer had 75% charge so we were able to set it up right away. Cortana walkthrough the setup which took about 15 minutes. So far it has a clear screen and decent speakers. Wifi connects easily. Have not done much yet with other uses as this will be used at school.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Built Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality and speed with ryzen7 awesome laptop you can’t go wrong with this product!

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great Performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and the color is nice. The screen is also sharp. Backlight keyboard is great

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 4 out of 5 stars

    Good for our use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my fiancee for fashion school. They are running Adobe Photoshop and Illustrator. I put this laptop up against my Asus 2016 model and the color isn't as good as I think it should be. I read this somewhere as well but still took the chance because of the price and my fiancee isn't tech savvy. It works well for her needs.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Love the touch screen feature

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast speed. Great HD picture. I love that I can use it as a touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer. Love the 2 in 1 function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Love the 2 in 1 function and backlit keyboard. Runs fast.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Light weight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top is very light and very fast. I really like the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far i am happy with the performance. and the price was reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Laptop for the Price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop a little over a year ago. It's fast, easy to use, great battery life and I've had no issues with it, even after traveling multiple times with it by car and plane. I use this laptop for work, personal stuff as well as with my Cricut. Would definitely recommend this HP to anyone in the market for a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Slow and a bit unreliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer for less than two weeks and, in that time, it has refused to turn on twice and the mouse has frozen once (I had to press and hold the power button for 10 seconds to basically reset the computer each time). It also goes black once in a while when I switch between (what should be simple) tasks like internet and email. I'm not sure if my two internet add-ons are what are slowing it down, or if it is more of a processor problem, but it just isn't fast or reliable enough for me. The screen also isn't very bright, so it's hard to view outdoors. The good things about the computer are that it's very portable, the screen is a good size, and it recharges quickly. The swipe gestures and the touch screen are also great features. I also like the beveled edges on the screen that make it easy to open -- I've had other computers where the edges were flat and opening it was a real chore.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Got it for my son for school - great fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great computer for all my son's school needs. It folds into a tablet so he is able to use it that way. It meets all his needs (processor speed, memory etc). It may need some more RAM later but that can be added easily. It's still early days to comment on it's durability and battery life but he likes it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP makes some of the best looking and functioning laptops out there. This one performs well and has more then enough power to do normal day to day tasks. Only complaint would be that the screen is not as bright as other laptops but not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Fulfills every need for our purposes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer just feels right for us. We tried the another HP Envy but really liked the black and lighted keys vs. the silver ones. Better for "older" eyes. This laptop suits our needs with storage and speed. We really enjoy being able to use it as a tablet as well.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Overall for the price its okay.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The envy is overall a averge laptop. The battery charge doesn't last long which is unfortunate and the camera function is not easy to navigate. On the brightside the touchscreen feature is nice and the size of the computer screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Almost prefect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does everything it's supposed to and does it very well. Fast start up. Programs open quickly. Multiple programs running without slowing down. SSD provides quick response. Only reason I didn't give 5 stars is the glare on the screen. A non-glare screen would make it perfect. Thanks HP!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Fast, light, durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal; light and durable machine with great processing speed making it great for design and/or architecture work. Touch screen is great and super responsive making use a real joy to its owner. Design is also modern and streamlined yet nice solid feel. So far machine has been highly reliable and the envy of my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Great build for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has stepped it up recently. While this isn't on par with HP's Envy Iine, it's pretty close. It's more powerful than most similarly priced laptops having it's own GPU and a pretty good processor, so if you're looking for something to do some decent gaming and work on, I'd recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 2-in-1 Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having an issue with my gaming laptop, I switched to this one and it works great. I am currently using it for college courses and it works for quick projects and is light weight so it doesn't weigh down your bag.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get a new laptop as my old one just wasn't cutting it anymore. After a bit of quick researching, I landed on this little fellow. And hot diggity, I couldn't be happier. It's smaller, lighter, and faster (as new technology tends to be). Easy to use and the touchscreen is easy peasy lemon squeezy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very good deal the day I got it for $699...very good, no issues... will be upgrading memory to 32gb max and maybe 1tb hard drive ... which future proofs it for a few years.... bought HP 3 year warranty that covers anything and everything... so... overall... if you need a bigger screen and especially need to do office work with the greatest of ease with good portability... then get this especially if you find it on a good discount... really the only reason for not 5 stars is that it is a little heavy and weighs down a backpack slightly... but, can't always have everything perfect sometimes.

    I would recommend this to a friend
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