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HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 256GB Solid State Drive - HP Finish In Natural Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1509 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Pleasantly Surprised

    Posted
    LarryT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My main laptop had been an Asus Q551. Worst laptop I've ever owned. I suffered with it for three years and the lcd panel crapped out. I researched and chose this one. I also looked at a couple of Dells, a Lenovo, and a more expensive HP Spectre. Display - a tiny bit dark but with a Gamma adjustment it's perfectly fine for everything you'd expect from a sub $1,000 machine. The Full HD resolution serves my needs and didn't feel the need for a 4k display. Keyboard - spacing I'm familar with. Decent key travel and not too mushy or too clicky. BONUS for me is the numeric pad. I use it all the time and the Dells and Lenovos didn't have it. Trackpad - GREAT. Has enough texture so as not to be slick. It uses the Synaptics trackpad driver and has every option and adjustment you could ever need. My old Asus had a terrible trackpad that wouldn't recognize taps about half the time and an even worse proprietary drive Asus called "Smart Gesture" - a hobbled piece of garbage. Drive - I LOVE the solid-state drive. Boot time is a fifth of the time compared to a regular hard drive. I wish it was bigger than 256Gb but I've loaded about everything I need to have loaded and am at only ~60% capacity. Case - Silver aluminum with enough texture to hide fingerprints and is grippy enough to make it hard to slip out of your hands. Ports - all the standard ports including a USB-C and HDMI. This model doesn't have an RJ-45 for connecting directly to a modem via ethernet cable, but if that's important you can use the USB-C and an adapter to do that. As with pretty much all 15" laptops, there's no optical (CD, DVD) drive but again you can attach a portable optical drive if you need to. It has a fingerprint reader but I don't use it. Bloatware - there's a few programs I'll never use but there is one that is quite functional - "HP Support Assistant". You can register any HP product with the support assistant to get driver updates and other helpful utilities. Sound - I always chuckle when someone complains about the sound on a laptop not being as good as their home theater sound system. It's a laptop. However, for a 15" laptop, the sound is good and strong. Plenty of volume. Everything a reasonable person would expect. Battery - I usually work plugged in so I can't vouch for the battery. The few times I worked from battery it seemed to hold up nicely. Wireless Reception - early 2-in-1s suffered from bad design regarding the antenna in the lid. This laptop has as good a wireless range as any laptop I've used in the past several years. There is one irritating issue with this machine. If you are using headphones connected through the headphone jack, there's a 2-3 second delay from the time the music / video starts to when you start getting sound. This isn't an issue listening through Bluetooth earphones or from the laptop speakers. This is a known issue yet HP hasn't bothered to fix it. This problem is over a year old and affects about every HP laptop. I'd dock this laptop a half star but having to choose between 4 and 5, I still think it's a 5.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Laptop!

    Posted
    HyTekCat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this laptop for approximately 6 weeks now, and it's a solid performer. Quick boot and wake from sleep. Fast storage, and responsive to what you're doing. The design is very good, with a nice array of ports, including HDMI, 2 USB 3 - Type A ports, a USB - Type C port, Card Reader, and a Headphone Jack. Some other features include Touchscreen, Fingerprint Sensor, and Backlit Keyboard. The screen has a pretty solid brightness and clarity, with brilliant colors. Windows 10 is set to a magnification of 125% by default, which made things too big for my liking. I reduced the magnification down to 100%, and that worked out well for me. The audio from its built-in speakers is very good, with a very respectable volume. Of course, don't expect any substantial bass. When I first got this laptop, the B&O native audio app used to have an equalizer built in. That went away with the last update to the app. The app does give you some other audio customizations, though. The Touchpad works very well, and has many customization options, but it's not quite as smooth as a few others out there. I wouldn't call that a problem, though, as it gets the job done well, and there are definitely worse ones out there. The keyboard has a nice feel to it, again not the best I've used, but very good. There are much, much pricier laptops out there with far worse keyboards, in terms of both feel and reliability. The chasis is a nice light silver, and seems to be pretty sturdy to me. The heat exhaust port is on the side of this laptop, which is a great place for it, rather than blowing hot air at the screen. This laptop can get moderately warm under heavy loads, but pretty well stays mildly warm during general use. A good thing. The charger for this laptop can become very warm, until charging is complete. Not much of a concern for me, but good to know. Leaving the charger plugged in to a power outlet, while not connected to the computer is fine. It stays nice and cool. In Windows 10, there is a setting, if you tap on the battery icon, in the system tray, that will allow you to customize the computer's performance, whether on battery or on A/C power. Although is would be a general feature of Windows. This computer will also run Linux. Overall, I do like this computer. I did much research before buying it. Keep in mind, that there is no perfect computer out there. This one was the best choice for me at the time, and I am happy with it. Online and Phone support from HP is definitely better than it was several years ago, but it can still be better. I would say that overall, HP is on the right track, in terms of customer support and user experience. It's good to see that they have stepped up for their customers. Keep it going, HP!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good portable computer for non-gamers

    Posted
    CaseyT
    • My Best Buy® MemberMember

    I chose the Envy x360 for college class work in software development. We utilize the Microsoft Office 365 suite, Web browsers, software IDEs, and even virtual machine environments. Beginning with the positives, the aluminum body is more durable than plastic in most situations. Also in regard to durability, the solid state drive isn't prone to damage while jolting, shifting, etc your computer, unlike a hard disk drive. Additionally, the SSD is fast, much faster than an HDD. And with the Core i7 CPU, this machine boots in about 15 seconds, and handles most other tasks in seconds. Other perks include a full HD (1080p) display, quad-core CPU, full-size keyboard with number pad, touchscreen, biometric login features (e.g., fingerprint scanner), HDMI port, Bluetooth, latest Wi-Fi standards compatibility, a camera with IR, and tablet mode support. The battery usually provides 4-8 hours of operation and I've had no problems with Wi-Fi performance/connectivity. As for the complaints, my first involves the fingerprint reader. It can be very finicky to use. I assume this is in part due to it being so skinny, about have the width of my finger. So, in addition to cleaning it regularly, which is a generally good idea, you need to be aware of how you place your fingertip. The next problem I've experienced is unreliable USB performance. In fairness, this is apparently not a hardware issue, thus not HP's fault. Instead, it falls onto Microsoft and their subpar Windows OS efforts. To summarize, Windows 10 has a bug -- do a Web search on your own to verify -- that causes devices to not perform at USB 3.0/3.1 speed despite their capability to do so. For example, I have a super speed flash-based thumb drive that occasionally achieves 200MBps+ transfer speed, though that's by no expectations consistent. Normally, Windows limits the data transfer to USB 2.x speed. (And yes, I've made all of the setting suggestions with no absolute change, plus the aforementioned USB drive always performs at top speed when connected to my macOS system.) Lastly, the display has a glossy finish, which may cause problems during use in certain lighting conditions, and (as should be expected) the small speakers perform fine with higher frequency audio but don't produce any degree of rumbling bass. For watching and listening to lectures and similar, the speaker system is fine. However, if you watch movies, etc often, you'll probably want to rely on earphones/headphones. Overall, I rate this model at 4.5 stars for its features and general performance. It has its quirks, but they're usually just a brief inconvenience, plus it's not HP's fault Microsoft has poor quality control.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware: Do Not Purchase

    Posted
    Mims
    • My Best Buy® MemberMember

    I purchased this laptop a few months ago (Aug 2018) and right away I had freezing issues. I was still mainly using my old laptop so it took me a while to determine that the freezing for this laptop was a real ongoing issue. When it freezes none of the applications work, the mouse doesn’t work either so you just have to power down. Please note there is another reviewer that has the same issue. It happens intermittently but consistently. I wasn’t familiar with Best Buys return policy which now I know is super short (15 days). I contacted them after a month and they referred me to HP. HP customer service is awful. The first guy I spoke to was very nice but kept trying to up-sell me things like an extended warranty, anti-virus, etc. First guy did a factory reset and freezing still continued. The second guy I spoke to was very aggressive and at what point asked me “so what do you want?” He felt that I should be transferred to a different area which charges a fee even though I’m still under the manufacturer’s warranty. After arguing with him and a long hold he agreed to run a system hardware test. Now they’re sending me some kind of recovery media. Anyhow I’m disappointed that the brand new laptop is not working, I’m disappointed that Best Buy return policy is so short, and most of all I’m disappointed that HP is so reluctant to stand behind the manufacturer’s warranty. I’m an understanding person sometimes products can be faulty but how the company chooses to handle this is huge to me. HP has truly let me down.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible redesign

    Posted
    esspeajay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this computer just about 8 weeks weeks ago to replace an older version of the same computer (2016 model) About 5 weeks after I purchased it (all in at almost $1500.00 with extended warranty) the top cover that houses the monitor seperated near the right hinge because, in my opinion the hinges where poorly designed and caused the case to become damaged. I took it back to Best Buy and they said it was just a little past the time they could replace it in store. They sent it out to be repaired about two weeks ago and last I checked, about 5 minutes ago, it was still in a queue and waiting to be assigned to someone for repair. Now I have been without my $1500.00 computer for two weeks, presumably it might be perhaps another week before it gets repaired and then another week in shipping before it gets back to me. Bottom line I am without an integral part of my business for at least a month. Unacceptable!! Aside from the hing issue, they moved the volume buttons which where a great feature. There is an actual toggle type volume button on the side of the case where the usb ports are. They where on the left side but they moved them to the right making it awkward to operate. Also, the silicone strips on the bottom that are there to protect surfaces it might sit upon, prevent the computer from sliding in use and prevents damage to the top cover when in tablet mode are flimsy and poorly attached so they began peeling off almost immediately after purchase. The pads where also an issue with the older version but the redesigned ones are worse. At this price point, they should have more than narrow strips of silicone stuck on the bottom case with adhesive. The two stars are only because, once you get past the poor engineering it is a very good computer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A Speedy and Overall Solid Machine

    Posted
    Pnkr0cker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently purchased this after having issues with my existing lower-end laptop. It was having some sort of drive issue (drive usage would constantly be at 100% with RAM and CPU usage being low.) Dealing with it was debilitating to say the least, as if you're hard drive is constantly writing while you're CPU/RAM is free, even the simplest of tasks can feel monotonous. One night, I started having issues even updating a resume with Word. I got up, went to my local Best Buy to scope out my options. This laptop ticks just about every box I have for a laptop: A touchscreen with no gap between the glass, backlit keyboard, 10-key number pad, sleek metal shell, and even a few more plusses like USB Type-C and fingerprint reader. It having an NVMe SSD and a 4.0Ghz i7 made it an even more obvious choice. This machine is quite speedy. I haven't had a reason to really push it's write speed capabilities, but my system is up and ready to go in under 20 seconds. I've yet to encounter a single performance hiccup either. The fingerprint is also very responsive, though admittedly it is in a tricky position. That brings me to my nit-picks: Nothing totally detrimental honestly. I do feel that for the price, the screen could be a bit brighter with better colors. The 1080p screen redeems it though; test is noticeably more rounded and less jagged compared to the standard laptop resolution. I'm also not a huge fan of the trackpad; It's responsiveness can be quite inconsistent, and I wish the clicking tension was even across the top and bottom. I do wish there was at least one USB SS+ port as well; I don't see a reason for it to be omitted from a $1,000 laptop. That being said, I'm overall very satisfied with my purchase. If you need a laptop with beefy specs and plenty of convenience features at a reasonable price, you likely will love this device!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a decent laptop

    Posted
    t05ks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having other 17' laptops for gaming and other tasks, I was looking for something a little smaller and lighter but, one that still had full size features like a number pad. I didn't need a ton of storage but still wanted a ssd for speed. The HP 360 2 in 1 fit the bill with a touch screen and ssd. The laptop is quick to startup, very quiet, light and doesnt generate a ton of heat. I purchased the 360 with the I7 processor, 256 gb ssd and 12 g ram. Being that I have only had 17" laptops previously i was a little hesitant on getting the 15.6" screen but, i can say that i now have no regrets going to the 15.6 screen. My biggest concern with getting a laptop was with which brand to get. I have owned several HP's over the years and some have been good and others just plain bad. The build quality of the 360 seems to be solid with decent hinges, nice non-flexing keyboard (not like some previous generations). The screen at first seems a little dark, but after making a quick deeper level adjustment I was able to turn down the brightness a little. The only negative that i have so far would be with the finger print scanner mounted on the side of the computer. It seems to be too sensitive as to how your finger touches it (poor location for the sensor). Sometimes it works great, other times not so much. I contacted HP support about the fingerprint scanner when i first pickup up the 360. Lets just say that if you have experience reloading drivers or programs and feel comfortable doing so, then don't call HP support, you allready know as much as they do. 4 stars at this point, if the fingerprint scanner worked like it should I would probably up it to 5 stars. I will update this review if HP quality issues start to show up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great computer

    Posted
    Luis
    • My Best Buy® Elite MemberElite Member

    I bought this computer on 6-11 to replace the other Envy that died on me yeaterday(the fan died on me and I had bought it 2 days ago) the one I replaced was last years model. I could tell right away this computer is better constructed from last years model, the hinges feel stronger, the fan vent in located on the left side. It is lighting fast with the SSD M.2 . I lost lots of storage switching from last year to this one( last years had 1tb HHD vs 250Gb, and the RAM too, this one only has 12, last years had 16). I can say this newer model is dimmer than last year, but this could be to the fact it has better battery, 12 hrs VS 10 hrs. The things I don’t like about this model is that the SSD is only 256GB, I think it should be 512GB, Windows Hello uses the fingerprint reader rather than the camera, the face recognition is disabled and I haven’t figured out how to enable it, The fingerprint reader located on the right side feels like a small button, and it takes time to get used to, very annoying, the face recognition was better. Another thing I saw at the HP website that with this model that it should come with the pen, however, I don’t see one with the one bought from bestbuy, it could be a mistake with HP I haven’t seen any videos on line to see if it has the space to add an actual SSD drive rather than a M.2 SSD. So far, I like this computer, it logs on in seconds, is light, feels elegant,hinges are better constructed and the things I don’t like are the 256GB SSD, I believe it should be 512, the fingerprint reader on the wrong spot, but those are things I can live with,

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad Fan or Bad Brand?

    Posted
    JustWantAGoodPC

    To be 100%, I bought it as an open box for $773, so it's possible I got a bad one. I also bought the Wacom Bamboo Ink stylus and it was great for the 5 or so minutes that I tried it out. But the fan on this machine was terribly loud and ended up being too much for me considering the usage. The fan noise initially grew loud after the start-up process. To be fair, for about 20 minutes I had it on my bed and forgot to put it on a hard surface so I figured that's what it was. Well I shut it down to let it cool off for a while. Again after about 30 minutes of web browsing (this time on a hard surface, using google chrome with about 8 tabs open, as well as an simple excel spreadsheet open, no macros or anything like that) the fan started blowing extremely loud. I gave it a try for about a week with the charger in, charger out, dimmed screen, etc., but the fan noise was unbearable for me considering I wasn't doing anything major. I had someone tell me because of the integrated graphics card, the processor was working too hard, especially with all those tabs open. But if I'm "overworking" it while browsing, what'll happen when I get into light web page editing, content creation, etc.? I exchanged it for a HP Spectre, who's fan was MUCH WORSE under similar conditions. So I returned it as well.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Ready for the future

    Posted
    BetterThanEverGirl

    This computer is fast and futuristic. Take note, it has no DVD drive. So, if you own a a few great DVD movies, like I do, you'll have to purchase a separate DVD drive for $29.99. At first I was disappointed that it only has 1 USB port. After doing research, I discovered that the Type A USB ports (rectangular) are becoming obsolete and being replaced with 3.1 Type C ports. This computer has (1) 3.1 Type C port. The Solid State processor has no moving parts to break and it doesn't heat up. The battery life is very good. I bought the Bamboo Ink Stylus bundle, and I'm impressed with the fact that it can solve a math problem among many other pretty cool things. The computer is thin, lightweight, and built sturdy. The speakers have good sound and volume. The keys are comfortable and the silver look is very stylish. It has a 10-key number pad on the right, which is an absolute must-have for me. The 2-in-1 feature is what I like most about it. I can use it flat, upright, etc, and I feel like the hinge won't break as easily. The only drawback, and the reason for the full 1-star reduction, is the quality of the screen. It is not terrible quality, but it is more dim with slightly less vibrant colors than what's on the market right now. I'm guessing the lower resolution is what makes the battery last so long. Overall, I am really quite happy with this computer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HP Envy x360 display issue - self-cracking

    Posted
    FrustratedBuyer
    • My Best Buy® Elite MemberElite Member

    I've been a long-time HP buyer/user with probably close to 20 in our families' lifetime however my experience with this model has been frustrating and upsetting. For a $1000 laptop I expected much more from HP and sorry to say they did not deliver (and neither did Best Buy). I bought this for my daughter for college. Within the first week, the display failed. Best Buy did step up and replace with another one. However a month later the screen unexpectedly cracked when she was opening the laptop, No dropping, no impact events, nothing but opening the laptop. Upon researching on-line, there are a growing number of these quality complaints from other x360 users that experienced the exact same event. HP and their Support Line will not admit that there is an issue and take a hard-line that it's user-caused physical damage and you have to pay for repairs. They told me my only other option is to take it back to Best Buy but when I did, they took the same stance. So I've got a $1000 lemon after less than 2 months. HP has been in court for other models with display issues in the past so guess I have to wait for enough of these issues to add up before they take responsibility. Needless to say they have lost a long-time customer now. If you're looking for a HP, probably should consider lower-end models - avoid x360s until they improve on this quality issue.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible product

    Posted
    Biggiant12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This device was recommended by a friend, my first attempt at this computer was when I bought it on cyber Monday, in store. I had the computer for what could not have been a week and it started freezing and crashing on me. I took it to best buy where I bought it and they told me that this first model could not be repaired and they said I can come in and pick up a new model. I picked up the new model on December 5th or so. This is my second attempt at this model computer, I took it home and about the same amount of time goes by, now a new problem occurs. The keyboard and mouse went completely dead! Somehow or other a computer that can enter tablet mode was stuck in tablet mode and once again could not be repaired. So for a THIRD time I was told I can either get a new model computer of this same junk model or pick out an entirely different model all together. I moved for the latter and picked out an entirely new model computer. I am extremely frustrated with this as I had a ton of work to do and everything just kept being put on hold. I would not recommend this laptop to anybody and if I could give it a negative rating I would.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Laptop!

    Posted
    JDub71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the HP Envy x360 2-in-1 laptop over the summer to replace an older Toshiba laptop as well as an HP Desktop. I wanted a PC that combined speed and processing power, and also had some newer features like the ability to convert to a tablet, backlit keys, and touch screen capability. This little gem fit the bill perfectly! The 15.6” screen is perfectly sized...anything less is too small in my opinion. I specifically targeted a laptop with a solid state drive over a hard drive due to the fact they start up quicker and run cooler. I couldn’t be happier with that decision. It’s unreal how fast this laptop starts up...I’ll never go back to a hard drive! The only drawback to an SSD is the smaller storage space. The 256GB on this model is about the maximum you can get, and for some that may be ample. But if you need to store more than that, you’ll want to supplement this with an external drive. I have my entire music collection on my desktop, so in order to eliminate that, I plan on putting all my music on an external drive in the near future. The convertible function is fantastic. Sometimes I just feel like using my Envy like a tablet, and switching is quick and easy. The backlit keys are nice to have when computing in the evening or in low light. And the i7 processor is lightning quick, capable of handling multiple tasks / apps at once. I upgraded from an i3, and I can see quite a difference. As with a lot of today’s laptops, this does NOT include a CD/DVD drive, but you can get an external drive on the cheap. Great purchase!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very happy with laptop so far

    Posted
    JoshP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop has been exactly what I hoped for with a few caveats. I was looking for a standard laptop with top CPU and audio. Hard to find anymore unless you buy a gaming rig. We went ahead and bought this model with the 2in1 flip screen and it has come in handy if nothing more than using it as a portable TV for streaming online, The laptop is plenty fast to run anything I've messed with so far. I cannot speak to running games though because I use a desktop for that, but for online use, videos, and light editing it has run great. My few problem with it are that it has an internal battery and the hinge is already making noise. The internal battery seems to be standard on everything now but I loved being able to buy extras and have them in case of long use. This is somewhat mitigated by the fact that I can charge this laptop slowly with my 30W RAVPower battery pack through the USB-C port. It makes traveling much easier also as you don't have to bring the laptop power cord, I can use the same 60W 4-port Nextek USB block to charge my phone and laptop. The other problem is the right hinge is clicking when opening the laptop. I'm hoping that's just a noise and not a warning of worse things to come. Overall I would recommend this laptop to anyone looking for a nicely spec'ed laptop for a reasonable price. Just wait till it's on a good sale.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent computer so far.

    Posted
    JohnFourteenSix
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed a faster computer mainly for Office programs and internet searching. Had to have touch screen, SSD, at least 8GB memory, and 2-in-1 feature (folds back 360 deg.). The last feature is mainly because our other 2 HP laptops have it and when I try using one that doesn't, it's habit to try to push the screen farther than it can go. This computer has done well so far. It boots up really quick and has no speed problems with 9 tabs up at a time and Word or Excel open at the same time. Speakers are good, and it works well with my Bamboo Stylus. Only cons are some design issues that HP should change. Power button is a rectangular button on the side that is hard to tell if you've pushed. It should be round, on top of the computer, and have a definite click that lets you know you've turned the computer on. Another reviewer mentions that there is a sound lag of 2-3 secs when headphones are inserted; this is true. The only other issue is that every once and awhile when I brush the touch pad while typing, it will either bring up a weird window or close the window I have. I have tried to find a solution, but apparently it is a known problem with HP. The only other thing that could make this computer better is if it had a DVD drive. External DVD drives are a pain and don't work well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Totally disappointed

    Posted
    NeverrecommendHP
    • My Best Buy® MemberMember

    Within two months, I started facing excessive heating issues, followed by loud fan noise and terrible battery performance. Also, despite the careful usage, the rubber strips at the bottom started coming off. I raised a complaint with HP and sent my laptop for servicing. After 10 days, I got my laptop back and as per the sheet I received along with the product (which said they updated the BIOS, replaced the battery and fan and its related assembly parts), the issues were supposed to be fixed . However, I am still facing the same issues again. To add to this, I am now facing issues with the laptop audio output too (sometimes the base cuts off in speakers and headphones). To face these problems within few months after purchase, I am completely disappointed with a top end HP laptop (not just a baseline model) and, being a student, it is almost impossible to be without the laptop every time I give it for servicing. I neither have time to run behind the customer service every time nor take the risk of having a faulty laptop/model and face more serious issues (or the same issues) , spending money (and time) servicing my laptop post warranty period.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent PC

    Posted
    YelirFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This computer will suffice for someone who doesn't plan to take it anywhere or do any major computing on it. Its battery life is subpar for a computer this expensive. It lasts maybe 4 hours with average use on the internet, word processing, and an occasional youtube video. So far, the touchscreen is a nice feature, but I would prefer a longer battery life over almost any feature that is added to this computer. I like the keyboard a lot, especially the 10-key. The fingerprint reader is nice, but it has an awkward place on the side of the computer and only accepts one fingerprint. The computer itself runs about as fast or a little slower than my 2015 MacBook Pro, so I was disappointed in its processing power, expecting to move up to a faster computer...since it is three years newer.... The fan is also very loud compared to the Mac. The fan runs constantly, so the noise gets annoying after a while and I switch back to using my MacBook because it is quieter and just as fast, plus its battery life will last me long enough to watch a Netflix movie or TV show. I would look into other brands of computers before making this purchase--especially if you are looking to spend this much.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for everyday usage

    Posted
    Shrestha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To begin with, I would start with the Pros: 1. Great form factor: thin and light-weight and aesthetic feeling 2. Good performance: Fast and Efficient Cons: 1. Keys are spread in an unconventional manner, which is not a very efficient usage of available space. Keys look far apart, not quiet friendly to a full-time user. 2. Battery performance is slightly on the lower side. In my usage thus so far, I've got about 5 hours of average usage on a moderate usage. Lowering the brightness and turning off the keyboard back lights, it can be further extended by another hour or so. 3. Touchpad seems a bit flashy and registers even drags as clicks. This might be a defect on my machine, but doesn't look so. 4. The biggest con according to me: HP, with the space of 256GB you cannot allocate 35GB as a backup drive. The only usable space on this PC is about 160GBs which is too low. 5. Noisy FAN I'm using it as my main PC in grad school. I cannot vouch for its performance yet coz the only task I put it to was to access the server to carry out my tasks. I got this for 750 bucks so not a bad deal overall. Recommended this if you get it for less than 800 bucks.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Spend Your Money On This!!!!!

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have not had this laptop long and I have to say that since I have taken it out of the box, it has been a big disappointment! It was hot out of the box and is very buggy. Especially if you have it in tablet mode. To get out of tablet mode, you have it restart it to make it work "right". Although nothing is right about this piece of crap!!!!! I took too long to decide that it should have been returned although now I either have the option to backup all of my images and everything else and wipe it clean and hand it over to Best Buy to do whatever it is they do and hand back the piece of crap to me to do the same thing again or 2) deal with it. Neither option is favorable. There are times it just freezes up on me and does not respond to my touch, pen nor mouse. For no apparent reason. I do not have much on here. Just images. That is the reason I bought it. But that's not working out so well. I do have to say that every HP I have ever bought has run hot. In the future I will never again buy an HP. NEVER!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worst HP I've Ever Owned

    Posted
    ljinbs
    • My Best Buy® MemberMember

    I've owned HP laptops for 15 years, and have loved them. This is the worst HP I've ever owned. The computer is loud right out of the box - the fan doesn't shut off. (Google it before you buy - I wish I had.) I took my first one back and exchanged it for more memory and it has the same problem. Even with updating Bios, it's still loud. It can't handle heavy multi-tasking, and I have to close out programs and restart them often. (Never had this problem with prior laptops.) And if you move around the screen while talking on Skype, the other person can't hear you. I've called HP support, and they made adjustments that caused me to lose my emails. Then they wanted to charge me to have a higher level tech help me. I waited on hold for 40 minutes and finally disconnected. Now people on Skype can't hear me at all. I'm ready to throw this thing out of the window. Unfortunately, this is for my home office. I called them back today and now I have to send it in to be looked at. But meanwhile, if I want to work, I'm going to have to buy something to use since it will take 2 weeks for them to check the computer out. Worst experience ever.

    No, I would not recommend this to a friend