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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1102 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its user-friendly design, touchscreen capabilities, and lightweight build. Many users appreciate the laptop's performance, storage capacity, and battery life. However, some customers have concerns about overheating issues, limited USB ports, and a noisy fan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,102 reviews
  • Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I’ve purchased to date. Seamless interface and very user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs amazingly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop with high expectations and was not let down at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great universal laptop that can do all I need for my first year in college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew what we needed and did not go with all the bells and whistles. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 1 out of 5 stars

    Too many issues for this HIGH END LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and within the day of having it, it froze! I thought nothing of it because it didn't happen for a while after that but then it started getting more frequent. This laptop's fan is ridiculously loud and terrible. Whenever you try to run this laptop at maximum performance the fan goes nuts and this is also when the laptop freezes the most (for me). I wish I could go back in time and just cave into getting an apple laptop and that's a lot coming from me. PLEASE DO NOT MAKE THE SAME MISTAKE AS MANY OF US HAVE BEEN BAMBOOZLED. I hope you see this comment and mark it as helpful for others.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with HP because it was the last laptop that I had and I was happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP Envy 360

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and returned it a week later. The PC is great and worked great. The issue was the WIFI card. It has the new version 6 card and would test around 300 md and then drop to 20 mb after a few tests. HP support wanted me to send it back so they could resolve the issue but I needed to send it back to them. I just returned it to Best Buy instead. Still looking for a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two laptops in the last year and have had great customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop, but didn't give me the pickup receipt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great, but the cashier did not give me the pick-up receipt, which made me cannot have the tax-return when I leftU.S.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT LAPTOP

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, great value. This was a great purchase for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functional fast unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy computer with good keyboard layout. Good battery life. Good screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing and the touch capability just adds to the ease of use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves his laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a high quality laptop that will be very beneficial to him in college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Bought it for my family Would buy this again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Envoy is suiting my purpose. My first laptop, switching over from desk top

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop Great Value!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy staff helped me choose this laptop and I am extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price on laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a good price on a new laptop, and the customer service was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Dont have camera setup yet. Love the lighted keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer to level up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a loyal HP user, so it's easy for me to upgrade from window 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and shipped quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met the needs of two school age children engaged in online schooling,

    I would recommend this to a friend