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Customer Ratings & Reviews

Your price for this item is $799.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 2798 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the fast performance, touch screen, lightweight design, and reasonable price of the ENVY x360 laptop. They appreciate its speed, clear display, portability, and value for money. However, customers are negative about the fan noise, average battery life, weight, overheating issues, and limited number of USB ports. They mention that the fan can be loud during normal use, the battery life could be better, it is heavier than expected, it can overheat when charging while in use, and it could use more USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,798 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Quality and Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display quality, backlit keyboard and performance of the machine meets my expectations for the cost of the product. I am not waiting on the computer to respond to commands for what I use it for.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this laptop for over a month extensively with Photoshop, ON1 and other photo processing programs. Super fast all the way around. Ended up buying a second one for my daughter for college.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Daughter’s college computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter is pre-med. During orientation they were asked what they would be using. Her advisor said it would last her throughout Med-school. Enough for me! Considering upgrading my 2006 Gateway XF.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Good laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my purchase. The battery lasts a long time. The fan is a bit louder than my old laptop but it’s not distracting and it doesn’t run often. It runs photoshop with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son to take with him to college. Like the biometric access so it can stay secure in his dorm. The touch screen is nice and the 360 view will be nice for his school needs. Perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money I am very happy with this laptop. It is a good combination of performance\portability. I have always had good luck with HP laptops and this one is not disappointing so far.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    second purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I teach high school science and I love the extended key board for entering grade as well as the back light on the key board. The touch screen allows me to annotate submitted papers easily.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Excellent 2 in 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for school and it has been wonderful, very fast. Only problem is that sometimes it powers on in tablet mode when it should be in laptop but this is a very insignificant issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is satisfactory for my needs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop 7/3/2020 after three days I turned it off, the next day after three tries pressing the power button it turned on. I took it back to the store 7/9/2020 and explained what the problem was and that I wanted a NEW laptop, on 7/15/2020 they apparently gave me another one, but it was the same on 7/3/2020 and with the same ignition problem. I need the laptop, I'm going to keep it, despite the problem, well I won't have to turn it off. For the rest, 12 GB of ram and 512 GB SSD, it is fast is what I wanted.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Performs as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tends to get warm quicker than any other laptop I've owned. Also periodically makes a noise like a plane coming in for a landing, but on a much quieter scale! The performance is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer and great customer service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. I received the laptop through curbside pickup. There was a mix-up with the pickup location. After waiting for over an hour at one location it was determined the laptop was actually at the BB down the street. Went to that store, explained what happened and instead of of having to wait again they brought it right out. Computer has been wonderful so far. Quick speed and lots of great features. I did a lot of research before pulling the trigger on this one. The screen and display is very vibrant and amazing speakers! I love the fingerprint feature for added security. If you are ok the fence about this one. Don't be. Go for it!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Lightweight, fast and awesome touch screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think I would like using the touch screen, but it came with it. I found that for many functions I touch the screen and I like it. The laaptop boots up and runs fast. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great laptop. I had hoped to find a little better price, but it was competitive. The speed is fast as you would expect for an I7. Still need an external hard drive as 512 is not much.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great for working from home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! It is fast, user friendly and reliable. I use it everyday for work and never had a problem. Don’t look anywhere else, this is the laptop for you. It was worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great gift for graduate!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc was a perfect choice for my soon-to-be graduate - perfect for his next step in the world. Lightweight, loved the extra number keyboard on the side and the graphics were wonderful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good, but I can suggest improvements

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about two months. Overall it's a pretty great computer for home use. I use it for internet, spreadsheets, wordprocessing, printing, home photo management, etc. 99% of the time it's a great computer that does everything I need but unfortunately, it has randomly crashed on me about four times in the two months I've owned it. I also don't like some of the buttons. The "POWER" button is the same color as all the others. You can't find it in low light. I also would have preferred for the camera to have a built-in cap that can be slid over the camera instead of the button on the keyboard that *supposedly* turns it off.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Everything I was looking for in a laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP-Envy exceeded all my expectations.Its quiet the battery life is great and the keyboard is a dream!! love the on/off and camera access. Beautiful graphics I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Easy to use laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use light weight very portable fast processer.The laptop has a built in camera with a safety on/off button. This lap top very versatile 2 and 1. Just all round easy to use laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid middle-tier home laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: well-built, nice keyboard, decent sound, screen has wide viewing angle, responsive screen and touchpad, fairly lightweight for a 15.6 inch laptop, screen is sharp and bright enough albeit not impressively bright, plenty of RAM, plenty of disk, plenty of CPU to have lots of concurrent office apps/browser/video playback (no experience with gaming) Cons: fans are quite loud and run quite often (considering disabling the Optane memory because of this), camera is not IR so does not support Windows Hello (my daughter's older Envy x360 has IR camera that supports Hello), the brushed surface shows a lot of smudges (would prefer black matte)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster, Faster like a bullet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the real nature of the current processes in computing generates very heavy systems every day, which need fast configurations, the typical traditional hard drives are no longer useful to speed up the search for information, new backup systems are indispensable, the memory of video are essential so that the machine can run all kinds of software versions and access to the materials, I have made the mistake of thinking this is not so necessary, but I have failed, now my work takes just under 10% of the previous time, in this configuration I am generating better results, I am more efficient and more secure in the result, the space to the error almost does not exist.

    I would recommend this to a friend