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Customer Ratings & Reviews

Your price for this item is $799.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 2798 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the fast performance, touch screen, lightweight design, and reasonable price of the ENVY x360 laptop. They appreciate its speed, clear display, portability, and value for money. However, customers are negative about the fan noise, average battery life, weight, overheating issues, and limited number of USB ports. They mention that the fan can be loud during normal use, the battery life could be better, it is heavier than expected, it can overheat when charging while in use, and it could use more USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,798 reviews
  • Rated 5 out of 5 stars

    Great laptop/tablet!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super happy with this laptop! I love having the option to use it as a laptop or tablet. I am quite the multitasker and keep multiple (by that I mean 10-12 typically) and have had no issues with it getting bogged down or slowing down. It is great!! I was long overdue for a better laptop and was nervous as some of the reviews were mixed....but I am absolutely satisfied with my purchase!! A note about the fans running that others have mentioned...I have heard mine a couple times kick in, but they don't run "loud" for long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer-easy to use.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. I always dread changing computers because there is often so many things which are different from the computer I was previously using that it makes the change-over frustrating. That was not the case in this instance. It was easy to begin using this computer and I am very happy with it. The one negative for me is that there is only one usb port which is frustrating since it doesn't come with a CD player and the only port must be used for that, for any thumb drive, and for the wireless mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new computer. Its easy to locate programs and is very user friendly. Great keyboard. Best decision I made when I needed to upgrade.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Amazing computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loved this computer. Just a little loud with the fan but overall its pretty solid and gets the job done for your typical college student

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because schools went virtual and haven’t regretted since. It has speed and is able to keep up with everything that’s going on.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Easy set up, fast out of the box.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall satisfied with purchase. The computer is quick, easy to use and setup. Battery life is perfect for my use no issues after 3 mo. of use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of $1,000 - 100% Inoperable 1 year 1 week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed!! I bought this HP Envy with the expectation that Hewlett-Packard was a highly reputable name in the computer and hardware market place. Just one week after the one year warranty expired, the laptop is completely dead, the only sign of life is the power light does come on, nothing but a black screen with no audible sound of a fan or a boot up process. I took it back to Best Buy to consult the Geek Squad, was told that it is either the screen or the mother board, approximately $500 each either way, not including $80+ to have Best Buy send to Kentucky for analysis and repair.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for work from home and grad school. Performs flawlessly. I've been using it for about 5 months. Every once in a while I will hear the fan, but noise is minimal. works well with peripherals. handles multiple application use well. Only a couple nagging issues. One is there is no right-side ctrl button. The other is I often hit the num lock button when hitting backspace or home and it would be nice if it at least had a light like the caps light button. But overall, I would hands down recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price point. Lightweight and easy to carry. Handles Adobe graphic design and everything else I need it to work on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Average laptop for hp

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same specs as pretty much all other laptops. Same software inside. Nothing specific stood out for this other than it had a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I had to replace same in a 17"...I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased similar 17" in 2017. I replaced with this since I damaged it and a replacement seemed to be a good idea (touch pad not working). Pros: weight, the screen display is exceptional (edge to edge), the on/off is a distinct button!, camera on and mic is a distinct button, lite weight & fits in both my laptop backpack and roller bag. I can now take this along with me rather than lugging the heavier 17" or using a pc tablet. Data transfer done by Geek Squad and others were simply plug and play. Cons: no dvd r/w (have external on order_) .

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Exactly What I Was Looking For!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my HP ENVY 360 for 3 months now. User friendly, loads anything and everything FAST. Love my touchscreen and fingerprint to unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Touchscreen HP laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer has a great picture and sound quality. Touch screen is convenient and would recommend or purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped for a laptop for a few months and although my primary option was sold out this was a close second. Overall the biggest complaint I saw in the reviews was the fan noise. I do hear it kick on but it isn't loud enough to bother me, I was expected a louder noise I suppose. Another reviewer mentioned the back lit keyboard and the white letters blending in with the keys being an issue and during certain times of the day I see what they mean but again not a deal breaker. I have had this lap top for a little over a week and I am happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bang for my buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for this product was a key selling point. It had all that I was looking for. Very happy with my new laptop and all the features it has.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Solid laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Works very well. The noise from the fans are noticeable if you had a very quiet one before but its not a big deal. Not an issue

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Ho laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It boots up lickety split. Have owned HP laptops for several years and always had good luck. This one is quick and light weight.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Hp envy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but the super turbo fan is loud you can hear across the room.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great light laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this HP Envy touch screen laptop very compatible to my lifestyle and really like the fact that I can flip it and use as a touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    excellent laptop for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just set up my new HP-Envy laptop and so far have experienced no issues. Easy to use and set up but have not tried any projects with is yet.

    I would recommend this to a friend