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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1594 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ENVY x360 2-in-1 15.6" Touch-Screen Laptop for its touch screen, price, lightweight design, storage capacity, and ease of use. Some customers have concerns about the battery life, weight, build quality, fan noise, and the number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,594 reviews
  • Rated 4 out of 5 stars

    Good laptop, slow HDD, decent screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty good, the screen is good but not the best. The HDD is pretty slow, so you will definitely want to upgrade, just need to take out a couple of screws and open it up to put in a M.2 SSD or remove the HDD and put in a regular 2.5" SSD. Just like everyone said there are a few errors out of the box but if you use the HP assist application, it will upgrade all of your driver and BIOS. These updates immediately fix any issues mentioned. You can't go wrong for the price. The build quality is amazing, feels very premium. Except for the screen, it is a bit too flimsy but only noticeable when you move it harshly or quickly. Would recommend for this price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    X360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that this is a good laptop once you do all the updates. At first it was slow and laggy. I almost returned the computer. I did the updates and wow!! What a difference.. great quality build. Back light is a little lower then I’d like.. over all a good buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    all around good 2-1 HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop does everything I need it to do. fast processor (I7), tablet mode is very convenient especially when using ink pen. only downside is there is no dvd player, hence 4 star rating.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Amazing laptop for design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer and who would have thought that would come out of my mouth? I've been a Mac user of over a decade and I've finally made the switch and I'm not regretting it at all. Fast computer, great screen resolution, touch screen is a dream. If I have any complaints or some sort of critical feedback it would be that the Face recognition isn't great and for my purposes I don't use it that much in tablet configuration.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great computer for multi tasking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for multi tasking specially if you're running multiple windows at once. Battery life is not that great but there's a lot of outlets around my location so it's fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick, easy to handle and navigate. Would recommend for students and comes with full features

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints at all. I bought this laptop on Black Friday for a very low price. I feel like I made a good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far it's very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only purchased this Thanksgiving 2017. So I still don't know how far this will go. The appearance looks elegant and has good performance based on what is called for to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this PC when my other one became too clunky and slow to really fix. This was a great decision. Fast. Lightweight. Clear display. Enough memory for basic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Laptop -- Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned it less than a week. Latest gen i7 processor, 16gb and FHD, not bad, plus I got a student discount, so it cost $804 plus tax. The one thing it doesn't have is SSD storage, but the 1 TB hard drive is reasonably fast, and I can swap in SSD later. Still getting used to touch screen. The speakers are on the bottom of the chassis. When I ran back and forth between the machines testing speeds (e.g. how fast Word came up), I honestly couldn't tell a difference. I didn't power them both down and up; the Dell probably would have booted up faster. But hey, you aren't powering down/up all day long.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    It's a great little machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that for the price I paid that this was a good purchase - the touch screen is pretty neat. Maybe it's more than I need, but that's better than not enough!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop needs SSD standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop but can be much better if an SSD was made standard. Easy to upgrade. Would highly recommend adding an SSD or NVME M.2 (Samsung 960 EVO) drive to increase speed. Be careful when removing the bottom cover, aluminum edges are very sharp! There is no screw provided to secure the NVME M.2 drive I purchased separately, but there was a loose screw in the case...and it was the right size. RAM is good at 16GB. 8th Gen Core i7 is quick and handles lots of processes at once. Was worried about purchasing Intel with latest security issues and patches that were going to throttle speeds, but have not noticed significant slowdowns. 2 USB 3.0, 1 USB C, memory card reader, and HDMI out. No built-in ethernet connection, but you can purchase a USB C hub/ethernet adapter pretty cheap from other places. I have since replaced the factory 1TB drive with an older Samsung 850 EVO. I now have two Samsung SSDs installed. Boot time into windows is very quick! Transfer speeds are incredible. One issue - be careful removing the rubber strip (has 4 hidden screws underneath) when opening the case. Strip easily tears and does not want to stay in place after you are finished. Sound is amazing from the Bang & Olufsen speakers. I would have rated this laptop 5 Stars had it come with an SSD standard. Other brands (even HP) in this price range offer an SSD along with the standard hdd. I was able to price match the Samsung 960 EVO with a Best Buy competitor and saved $50.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for work and pleasure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like everything about this lap top. I have been working and playing with it for about 2 weeks and have no complaints. Very fast. Love the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2-in-1 laptop at a great price-point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got my wife away from her desk anchor and onto a laptop. She used a Surface Pro 2 for a few years, but it never felt like a new home to her. But she has really taken to this Envy. She is moving her files over and has a new USB drive for it to store backups and the files that she doesn't carry with her on the sizeable harddrive or in the cloud. She loves having a proper keyboard and the touchscreen option ready to go at all times. And the digitizer pen we got her works great. I went in for a new Surface Pro and came out with something she loves that costs less and provides more.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great multi-year computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my two in one computer. The tablet is easy to use and I can draw with a stylus or just use my finger. Easy to use and navigate with the set up tutorial.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my old HP was about to die I thought that this would be the perfect upgrade and so far I am truly impressed with the speed and graphics. Nice job HP!!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Problems & not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for me to use as tablet and didn't lke recurring pop up about using authentic HP charger and then thanking me for using authentic HP charger. Made no sense. Bought in a hurry because of sale that was expiring and salesman's reassurance that I would love as much as my Mac, but at less cost. I didn't. It did have a beautiful display and liked touch screen, but it still went back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Bought for 15 year old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the laptop. We bought this one because of the faster speed for how m to play video games along with being able to do his homework. He lives it.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the lighted keyboard, and light weight frame of this laptop. Battery life could be better. If I were to buy today I would have went with a larger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use great to handle however it is definitely not a light computer. But it isn't heavy either. Love the touch screen and the conversion to an I-pad.

    I would recommend this to a friend
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