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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 880 reviews

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90%
would recommend
to a friend
Page 1 Showing 1-20 of 880 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good buy for a data analyst, not for deep learning

    |
    Posted .
    Owned for 1 month when reviewed.

    I would recommend this laptop for all the business analytics students out there, it looks classy, just get rid of the huge Hp stickers, it spoils the class of this machine. It's runs all the programing language smoothly. And Excel in touch screen with a stylist is so fun to use, you will forget your studying and start enjoying when pick up the stylus and start manipulating the spreadsheet. Battery life will last me almost a day, but it's recommended you carry your charger your class if you have more than three or more classes. I love this laptop till now, and waiting to see how long it will endure!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    HP continues to impress

    |
    Posted .
    Owned for 1 year when reviewed.

    I've only ever owned HP computers and laptops because they have never failed me. This laptop is so nice. I love the feel of it, it feels expensive. It is so thin and with the right weight to it. This laptop is super fast, it only takes a couple of seconds to be up and running. I like that it has a camera kill switch too. I also love the fact that you can flip it over and stand it up to watch movies and shows. This is also my first touch screen, it's great but weird after training myself not to touch the screen. The only mode I don't use is tablet mode, I just don't like feeling the keys resting on my hand as I hold it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Don't do it!

    |
    Posted .
    Owned for 11 months when reviewed.

    Locks up and freezes regularly like a plague. Sometimes it won't hard boot, so you end up sitting around waiting for the unit to die, then cross fingers that it will reboot after you plug it back in. Currently sitting here with my freezed up Envy x360...ir won't reboot, stuck on spinning dial of death, and I am annoyed that I can't do my grad school assignments. HP used to be my jam! Not anymore. We have two HP laptops like this, 1 new, 13" and this one (refurb), both from Best Buy & they both do this. The man of the house also happens to be an IT guy, so we aren't incapable of clearing problems with our equipment. Calling for a rubbish pickup.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Overall, pretty good

    |
    Posted .
    Owned for 1 month when reviewed.

    I had to return the first laptop I took home because of a software problem... I think that is what geek squad said... The second laptop I took home works just fine. But for some reason the rotation lock is stuck, but that doesn't bother me. It works just fine.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I really love this laptop.

    |
    Posted .
    Owned for 1 month when reviewed.

    I love it is fast, light weight and beautiful overall. I highly recommend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Overall wonderful laptop!

    Posted .

    I recently purchased this laptop and it is more than amazing! It is very slick and professional looking. The download process for apps is extremely fast which everyone loves. Although it has many great features, my favorite feature on this laptop is the speaker quality. I listen to music very often and the speaker quality is wonderful for a laptop! Overall this was a wonderful purchase!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good laptop, not for beginners

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I'll say up front that after a couple of weeks of use, I really like this machine. The two things that are most important to me (keyboard and display) are both equal to or above other machines that I tried. It has solid construction, good performance, decent battery life and nice form factor. I doubt I'll ever use it in tablet mode (it's a 2 in 1), but who knows. I am not a gamer, I'm a software developer and, as such, the lower video benchmark scores don't bother me. Overall, it performs more than adequately for my use. Now, the bad. Out of the box the configuration makes no sense. It comes with 40 GB of Optane and a 512 GB SSD. But the Optane is configured as the primary boot drive and has Windows, users, temp files and applications. When I unboxed it and got through the initial set up, I immediately got a notification that the C drive was critically low on space. There was no room left to install applications (I have lots). Windows updates or even temp files from web browsing would have quickly used up what little was left. Assuming that I had made a mistake with the initial set up, I called HP tech support and was told that 1) Yes, this the way it's supposed to be and 2) They do not support another configuration, but I could pay them $49.99 to help me change it. Flabbergasted, I decided to do it myself. So I did an image copy of the primary (Optane) to the SSD and changed the BIOS settings to boot the SSD. What I summarized in a sentence actually took a couple of days of searching and trial and error. It now works quite well running on the SSD. I may eventually try to figure out a way to use the (now useless) Optane, but it's not a priority. With the i7, 512 GB SSD, 8 GB ram and the suggested retail price of over $900 this is not a Chromebook and the configuration should have been better thought out. I really have no idea who the target user is. When I went shopping, this machine was on sale and I got an ever better deal on an open box model, so it was difficult to resist. I now understand why it was returned, however. In summary: If you are willing to put in a few hours up front, it is an excellent machine.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Loving my laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Buying a new laptop can be challenging. Systems get updated and functions get moved about into places that cause frustration to even the most avid tech user. This recent purchase was the best new laptop onboarding experience I have ever had. Cortana stepped me through the entire install process and managed to help me solve a mystery related to my MS account that had plagued me for years. This laptop has seamlessly integrated itself into my work life. The only issue I ran into was related to the battery. Whenever I get a new machine I test the battery early on and this model works best if you make sure to plug it in before the battery drops below 15%. Otherwise it takes a LONG time to charge up enough to continue working.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great specs for the price

    |
    Posted .
    Owned for 3 weeks when reviewed.

    We purchased this laptop because of the great specs - excellent level that we wanted for hard drive, RAM, graphics, and ports. The sound is well above average, which was a nice bonus since we weren't focused on that in particular. Also, we really like the 2-in-1 convertibility which, again, wasn't a priority for us, but it has been fantastic to have that flexibility. Once we added an additional 8GB memory, it had everything we were looking for, and for a great price. We're expecting to be "future-ready" for several years.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Fast speeds and very responsive

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I love this laptop. I have had it for a couple of weeks now and I have been using it for standard home use. It was easy to set up two different profiles for my household and I could add more if I wished. The fingerprint login works well and is convenient for logging in. I would like it if there were more indicator lights. I am a very visual person so not know if the numlock is actually active can be inconvenient when I go to use the 10-key. It was also hard to find the charging light. Typically these are on the front or above the keyboard. This indicator is on the side by the chargeport itself. Overall these are small inconveniences at do not affect the quality of the laptop itself. I enjoy placing this in tablet mode to play games or when lying in bed being able to flip the keyboard out of my way has made using this much more comfortable.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good but not as good as I expected

    |
    Posted .
    Owned for 1 month when reviewed.

    First unit suffered what the geek squad called a Hard drive failure. Unfortunately, they claimed there was no way to wipe my financial information from the failed hard drive. Best buy did exchange the unit without a quibble. Much to my surprise the second unit failed in the same way. When I contacted HP about the issue they informed me of a BIOS update for that problem. The second computer is performing great starts fast and file access is at lightning speed. Thumbs up to the Envy, thumbs down to the Geek Squad. I would give the SSHD a little more time to settle in.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great product!

    |
    Posted .
    Owned for 1 year when reviewed.

    I love how this laptop functions. The buttons are large enough for me to type and is touch screen which is really beneficial.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Easy to use

    |
    Posted .
    Owned for 9 months when reviewed.

    I love my computer! Easy use between both laptop, and tablet settings. 10/10 recommend

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 1 year when reviewed.

    Great computer! Love the way it can be turned into a tablet or proped up so the kids can enjoy it as well! And the touch screen is definitely a plus!!

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great one

    |
    Posted .
    Owned for 1 year when reviewed.

    Great computer for a professional or a college student, this is my second time buying (first one for my wife a d second for my son)

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I bought this laptop for my wife. This computer has plenty of memory (8gig) to do the picture editing my wife wanted to do. The fast boot time, under 10 seconds, is a plus. The only thing that could bet better is the number of USB ports - 2 USB 3.0 and 1 USB 3.1 type c. She has been using the laptop for 3 weeks.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Dependable Laptop

    |
    Posted .

    Had this laptop for a while now and it's definitely reliable :)

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice lap top

    |
    Posted .
    Owned for 1 year when reviewed.

    Excellent lap top. I love this thing. Got it on sale and have had no issues with it.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    HP laptop

    |
    Posted .
    Owned for 1 year when reviewed.

    Very good laptop. Very fast. Display is very good. Can turn into a tablet

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This computer is light enough to be carried around all day but heavy enough to feel sturdy. It's battery life is enough for almost 8 hours of continuous use. The keyboard is nice and backlit. You can also run light games on it, such as Minecraft, but this does take a toll on the battery. Overall, a great computer for someone who wants to do a little more than surf the internet.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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