Customer Ratings & Reviews
- Model:
- M118DW
- SKU:
- 6298643
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers love the LaserJet Pro M118DW Wireless Black-and-White Laser Printer's excellent print quality and ease of use, with many praising its fast print speed and straightforward setup. The wireless functionality is also a popular feature, offering convenient printing from various devices. However, some users have experienced reliability issues, reporting occasional printing problems.
This summary was generated by AI based on customer reviews.
Good Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delighted with Geek Squad installation and product itself.
I would recommend this to a friendAverage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to set up and to customize for my personal use. Also, it has a few glitches that I cannot correct. For example, sometimes it prints 2 pages instead of one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and has not performed like it should. I can understand why that would be a frustrating combination, so I’ll offer some resources and information that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You also might find it useful to follow the steps in this guide to document feeders that push through too many pages or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Purchased Five Years Ago, Still Going Strong
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer five years ago. We've found it to be very reliable, and no issues the entire time we've owned it.
I would recommend this to a friendEnvelope Trials and Tribulations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm EXCEPT when printing 1 off envelopes. Numerous false error messages, such out of paper or paper jam or paper wrong size. Sometime solved by removing ALL of the paper. When my toner runs out, I will try a different vendor.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Avoid this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is great when it works. More often than not, it won't connect with my computer. I have no issues with other devices connecting and my previous Bothers computer worked great for years until it died. I made the mistake of purchasing an HP. I will go back to Brothers because this HP is the worst printer I have ever used. I can't count on it.
No, I would not recommend this to a friend - Cons mentioned:Reliability
It jams a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This my 4th HP Printer it works ok, but it jams I have change paper, Being a professional I must be able to depend on my printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry you've encountered consistent paper jams with the printer. I can see how that would become frustrating very quickly, so let's see whether I can help remedy this with some suggestions.
First, I recommend going through this guide to clearing and avoiding paper jams:
- support.hp.com/us-en/document/c05240931
You also might follow the steps in this guide to document feeders that push through too many pages or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
If the problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support