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Customer Ratings & Reviews

HP - LaserJet Pro M227fdw Black-and-White All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 63 reviews

  • 30%
94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 63 Reviews
  • Rating: 4 out of 5 stars

    Fast and Good printer

    Posted
    Ln20
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far so good. I have owned it for two months. The HP Laser prints clear black and white pages. It is also fast. Set up was pretty easy (I used wireless setup). The scan function is good; works well for all intent and purposes. The only downfall for me is the connection. I own a Macbook Pro, and the printer doesn't seem to stay connected if it has been idled for days. I have to restart the printer to get it to connect...just a pain to do. The other computer in the house is Windows, and it seems to connect okay. There have been a few times when the password from the router had to be re-entered. Again, just a pain to do. I am not sure if it is because of the idle time. Sometimes it can be weeks before something needs to be printed. Overall, I highly recommend this printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HP Printer a Piece of junk

    Posted
    bob1207

    I received the printer and it worked fine for a little while. It will not copy or scan and the printer control panel no longer works. I took the printer to Best Buy and they said they couldn't do anything that I would have to contract the manufacturer. So I contacted the manufacturer and they said we cant do anything you will have to contact Best Buy. I also have had Best Buy hang up on me 3 or four times while trying to get assistance with this issue. I will never buy anything from Best Buy ever again.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Bob,

      I'm terribly sorry that you were put into this terrible situation!

      It is unclear why you were told to contact Best Buy for this, but you can contact us again (hp.com/contactHP) to get this cleared up. It will speed things up if you have the following ready before calling:

      - Model number
      - Serial number
      - Your location
      - Your case number (from when you previously contacted support)

      We look forward to hearing from you!

      Mary
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    It doesn't like my old computer

    Posted
    WesterNCharlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 10 years, my former printer decided it was time for me to make a change. After much research, I selected the HP LaserJet MFP M227fdw. While the printer installed easily on my new computer (Windows 10), I have failed to install it correctly on an additional computer within my network. I'm sure it is my knowledge (or lack thereof) and complications with very old software. In most cases I would recommend this printer for easy install, easy of use and very good quality print for everyday purposes (black only output, my choice).

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    not great, keep looking

    Posted
    Averagejoe

    I wanted a laser printer that would print a large amount of pages without having to buy ink/toner real often but this isn't it. It's not much more efficient than an inkjet printer but so much more expensive! I could've bought 3 inkjet printers for what I just spent on toner replacement ($320)! The rollers constantly need cleaning and greasing, it constantly complains that it's out of paper when it's full. Just a big pain in the butt and very high maintenance. As soon as it's current toner runs out I will be buying a $80 Epson inkjet!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I am extremely sorry about your trouble with the printer. This is certainly not what we want our customers to face!

      In case there are other things that could help the situation, instructions about how to fix an 'out of paper' error here: c05315129

      If that doesn't help, you can always contact us at: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Laser Printing All-in-one

    Posted
    Losdawger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Lucky find. Just moved home back to Hawai‘i a few months ago, and left our Canon color printer in texas because Shipping was more than the value. Decided to go laser this time, since buying ink cost so much $40-$60 every 2-3 months! Went with HP, because that’s the printers we have at work. No fancy color printing or photos, just good old grayscale quantity with low cost high yield toner. Helps to have a scanner and copier for those occasional things. If your needs are simple like us, get while it’s on sale, and you won’t regret it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this product!!!

    Posted
    Diana

    The scanner and copies come out scew. After dealing with hp customer service which is a nightmare. 1. Is hard to understand the people they are In India. And they get mad because you ask to repeat themselves. 2 hours in hold, you cal back and repeat over an over your problem 3 After days of calling and holding hours in the phone they sent a replacements which was days late from we were supposed to received it. 4 the replacement they sent was USED! We paid for a new one and now getting their leftovers!!! 5. Extremely frustrating never buying HP products EVEr again

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Diana, thank you very much for purchasing HP LaserJet Pro MFP M227fdw and sharing your feedback. I understand that you were experiencing copy quality issue on your printer and hence replaced it. However, you got used printer as replacement. I would like to inform you that we are not providing new printers as replacement. If you face any issues, you can contact us and we will assist you in fixing it as long as the printer is in warranty. If you face similar copy quality issues in future, please follow the guidelines in this document: http://bit.ly/2yEz5E6 You can contact HP Support in case you need further assistance: http://hp.care/2nbNQFi HP

  • Rating: 5 out of 5 stars

    Great all in one printer production

    Posted
    yshao
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I brought HP - LaserJet Pro M227fdw Black-and-White All-In-One Printer Dec, 2017 and running so far so good. it was easy to setup into my home network, everything just took me about one hour. This printer can set the network IP, so I can remote print documents from laptops in house which was my wife asking for. Copy, scan and print are Okay didn't give me any troubles. The FAX setup is a little bit tricky, anyway I got phone line setup and passed the self test.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Happy saving money and getting Quality

    Posted
    StructuredWater
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great addition to our hOMe office... We have the Color LaserJet Pro MFP477fnw with excellent results so we decided to save money on the ink by getting this one to match... Very easy to operate and configure... I had hard time with Apple router at first but then learned to adjust my XBoX One configuration and PS4 configuration with the Apple router... All is well... I would buy this again if needed...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific printer

    Posted
    Grayscale
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The HP LaserJet Pro M227fdw is a terrific little printer. I plugged it into my ethernet network and it was off and running. My mac downloaded the latest drivers and my mobile devices easily found the printer. It's fast and the automatic two-sided printing is really handy. If I had to nit pick, the power light blinks constantly while on standby. It would have been better to have it on or off all of the time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Found what I wanted, with this printer!!

    Posted
    Rajesh
    • Verified PurchaserVerified Purchase

    I had Epson 400 series color printer, really frustrated with the amount spent on buying the cartridges for all 4 colors even though I was mainly using black and white prints, wanted to go for a higher end black and white printer instead and reduce the maintenance cost of a printer. This printer is really great. It has all the options I was looking for :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great MFP from HP

    Posted
    mayn0001
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't do a lot of printing/scanning/faxing, but when I need these services, I need them to work and work well. Have just set this up and have already used all the functions. Still have things to learn, but, am overall impressed with the quality and ease of use of this product. The only hitch is that it doesn't do legal size.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good with a few downfalls

    Posted
    AppleLoverInNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought 3 of these for our small office and they do a good job. The document handler on one of them doesn’t stay latched and another tends to pull too many pages at once sometimes. The other has worked perfectly though. The startup time can be slow and the ink is expensive (even though other printers are to).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does Not Print at Times

    Posted
    Unhappy
    • My Best Buy® MemberMember

    The wireless function is worthless and it does not work. At times with the USB cord plugged into my computer, the computer can't locate the printer. Crazy! Very frustrating. You can't call HP to get help. They only have online forums, which are worthless. Don't buy this printer.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I am unhappy that you didn't have an easy experience with connectivity. This is not what we wish to happen.

      For issues surrounding keeping connected to WiFi, these instructions should help: support.hp.com/us-en/document/c05368548

      Haven't heard of the problem with the USB cable before. If the cable is connected properly and isn't damaged, that should not happen.

      To check that out, and for any other concerns, you can always contact us by your preferred method. Details about how to do that in your location can be found at: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Great quality

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got tired of poor quality ink jet printers. Laser cartridge should last me a long time with the amount we print. Great quality prints plus the ability to scan and copy. Wireless function great too for phones and tablet printing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works exactly as expected

    Posted
    HomeOffice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed a home office printer that scanned and copied as well with professional results. This printer does that job well and is superb at wireless printing, allowing me to print from my desktop, laptop, iPad, and phone without having to reconfigure anything.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Meets my needs!

    Posted
    Ferd247
    • Verified PurchaserVerified Purchase

    I read online that people with Windows 10 had trouble installing this printer so I got the Geek Squad to do it for me. He had no trouble and answered all of my questions about the printer and some other things. I should have done this sooner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good laser printer

    Posted
    Kmx1010
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased a Brother printer, couldn’t even get it to stay connected to my network. Went with this HP, set up was a breeze and not to mention, printing is perfect. Perfect blacks, greys.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All in one printer/fax/copier

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I think HP printers are one of the best you can buy. This one is no exception. The setup was extremely easy...including connecting the wireless capability & the fax to our phone line. I highly recommend this product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer, great price

    Posted
    Mike
    • My Best Buy® Elite MemberElite Member

    It does everything it's advertised to do. Setup was a breeze. Just downloaded the file and had absolutely no problems. Great print and copy quality, scan feature works great. Won't be using fax so no comment there.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Great Printer

    Posted
    Puzled
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are delighted with the HP LaserJet Pro black and white all in one printer! We don't need to print it color, so this printer meets our needs. We find it easy to set up, easy to use, and reliable, with excellent quality printing.

    I would recommend this to a friend