Customers regard the LaserJet Pro m402dn Black-and-White Printer favorably, particularly praising its fast print speed and sharp print quality, as well as its ease of setup and use. The printer's affordability is also frequently cited as a benefit. However, some customers noted the absence of a USB cable in the packaging and experienced challenges with wireless connectivity.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-79 of 79 reviews
Rated 5 out of 5 stars
Using in a business
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Using in a business and it works great. Always have good luch with HP printers.
I would recommend this to a friend
Rated 5 out of 5 stars
Good Printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great small black and white office printer. Installs easily and does it's job.
I would recommend this to a friend
Rated 4 out of 5 stars
Good Black/White printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The cost of black ink over time in this device is a good value. I would suggest using this printer for anything that doesn't need color.
I would recommend this to a friend
Rated 5 out of 5 stars
Works well. Easy to set up.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Needed something to work with latest version of Windows.
This does it.
I would recommend this to a friend
Rated 5 out of 5 stars
Great printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great printer. It’s very reliable and never has any problems
I would recommend this to a friend
Rated 5 out of 5 stars
Quality Laser Printer
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality Laser Printer. No issues. Would recommend.
I would recommend this to a friend
Rated 4 out of 5 stars
Prints
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Small, cheap and reliable enough. Yes per page you could find other printers that are cheaper, you could also pay a lot more for those printers too.
I would recommend this to a friend
Rated 5 out of 5 stars
Fine network printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great network printer that will support 1 to 6 users
I would recommend this to a friend
Rated 5 out of 5 stars
Great Printer for net working
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Used by service businesses like Banks and Other similar companies.
I would recommend this to a friend
Rated 5 out of 5 stars
Fast Laserjet
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This HP Laserjet is great. Perfect for the home and small business.
I would recommend this to a friend
Rated 5 out of 5 stars
Great little laser printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This met all my needs. Decent print speed, easy installation.
I would recommend this to a friend
Rated 3 out of 5 stars
Not sure
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Haven't been able to use it yet because it didn't have a cable to connect to pc.
No, I would not recommend this to a friend
Cons mentioned:
Usb cable
Rated 2 out of 5 stars
OK Printer
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OK printer. It seems to have trouble connecting to the wireless a lot and when it runs out of paper it wants to be stubborn about printing. Could be user error but I really don't like this printer.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Good quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
HP makes great printers, this is good small sized company work printer.
I would recommend this to a friend
Rated 4 out of 5 stars
Works good
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a basic black and white laser printer, does the job.
I would recommend this to a friend
Rated 3 out of 5 stars
Works.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a little annoying because it doesn't print too fast, but it works.
I would recommend this to a friend
Pros mentioned:
Price, Print speed
Rated 5 out of 5 stars
Great printer with a small footprint
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This printer replaced a similar HP printer that was at least 8 years old. This is a secondary printer in a busy office. So far, it's working like the original; it simply runs. Fast first page out. Bypass tray for labels. Easily and immediately connects to the network. Easy to refill the toner if you're of that mind or to use off brand toner cartridges - a HUGE savings and no, it does not void your warranty.
I would recommend this to a friend
Rated 1 out of 5 stars
Nice looking printer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy this product. Bought 2 & were shipped without toner cartridges. Best Buy and hp would not stand behind the product and send me out the toner. hp offered to sell me toner with a 10% discount!!! Stupid when the site and box clearly states its included. Best Buy doesn't carry the toner in their inventory as of yet.
No, I would not recommend this to a friend
Cons mentioned:
Usb cable
Rated 1 out of 5 stars
Misleading Advertisement & Poor Customer Service
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered HP printer on 08/19/2016. When I received the box, USB cable was missing. According to Best Buy advertisement, USB cable should be included with my order. I called Best Buy. The online store refused to ship me just a USB cable. Best Buy mailed me another printer. ( I returned the original box back to Best Buy.) On 8/29/2016 I received the second box. No USB cable was packed with the second printer. I spent close to two hours on my phone with Best Buy speaking with Katie and Giselle in Philippians. Finally, a Best Buy representative from Philippines took my credit card number and placed an order for a USB cable with delivery date, 09/01/2016. I was told that my credit card will not be charged. I hope it is correct. I called HP company. According to their sales department, USB cable should be included with HP Printer. Also, the packing list shows USB cable as included item. Should you buy from Best Buy? Previous printer I bought from Costco. Unfortunately, Costco did not have this model this time. When I had an issue with my printer after two years, Costco took the printer back and returned my money.