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Customer Ratings & Reviews

HP - LaserJet Pro m402n Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 395 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
instructions
  • Rating: 4 out of 5 stars

    It' great though one con.

    Posted
    yousefmandani
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's great but there is no proper instructions on how to get it wireless.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quick and reliable

    Posted
    Gladys
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a laser jet that would spit out half decent proofs to check layout and contrast more than actual photographic quality and this gets the job done well. My one negative is that although I was aware that duplex printing wasn't automatic, manual duplex contradicts what HPs website says in terms of how to feed the paper for accurate A side and B side printing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job for documents and Spreadsheets.

    Posted
    Colorful123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works well. Prints quickly. The only issue was installing the software from the CD following instructions would fail.in Windows 10. Work around was to install through Windows Add a printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    setup was difficult

    Posted
    BikeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I found that my older HP printer was obsolete and I couldn't get toner for it any more so I went to buy a new one. I expect the same quality from this one as I had with my older one. Two gripes though.... including a partially filled'trial cartridge' is just a way of being cheap, so why do it? Also, the manual wasn't very helpful in getting the printer onto my home network, and this was especially true of setting up my iOS devices with it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed with set-up

    Posted
    BestBuyConsumerandMember

    This printer is used by my employer, so I knew it was a good pick, however, once we brought it for home use, it was impossible to connect. The connectivity is via Ethernet or USB, but does not come with needed wires. The Wireless function is non-existent. It came with an installation CD, but my Air laptop (and most new technologies) does not come with a CD play, therefore, I had to find a download link via the manuals provided, which took quite a while with the instructions provided - not very user-friendly. The instructions provided had lots of technical jargon, most of which sent you on a rigamarole of going into settings, checking the downloaded file, then printing a test page, which fed you the same instructions as the user guide. Needless to say, after two hours of trying to find a clause for how to get connected without a cord, I gave up, and have succumbed to purchasing a usb cord. That is where I am now, still unable to get it to work. The 2nd star is only because I use it at work, and am aware of its capabilities, once it is running.

    I would recommend this to a friend