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Customer Ratings & Reviews

HP - LaserJet Pro m402n Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 402 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 402 Reviews
  • Rating: 5 out of 5 stars

    Great printer!

    Posted
    NomadMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I held on to my old HP Laser 4000 LaserJet for far too long. It was a workhorse in its day but I began having networking issues with it. Paper jam problems. Strangely, some PDFs made in FileMaker would take 8 minutes to print and others would come out immediately. Too much aggravation and wasted time! All those issues went away with this new printer. It is QUICK! Easy setup. I print docs from my iPhone. Still haven't figured out the envelope procedure, though. If I put an envelope in the manual tray, and then try to do a print job, it doesn't "see" the envelope. So, I pull out the envelope and put it back in and it prints instantly. As a Mac consultant, I've set up other brands of laser printers. One dumb design flaw of some printers is when you want to close the door to the manual tray, you have to move the paper guides for the envelope feeder in able to close the door. Which means each time you want to print an envelope you have to reset the paper guide. Annoying! You don't have to do that with the M402n. The M402n is hardwired to my network. Excellent print quality. Appears to be very low energy consumption while in standby.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed with set-up

    Posted
    BestBuyConsumerandMember

    This printer is used by my employer, so I knew it was a good pick, however, once we brought it for home use, it was impossible to connect. The connectivity is via Ethernet or USB, but does not come with needed wires. The Wireless function is non-existent. It came with an installation CD, but my Air laptop (and most new technologies) does not come with a CD play, therefore, I had to find a download link via the manuals provided, which took quite a while with the instructions provided - not very user-friendly. The instructions provided had lots of technical jargon, most of which sent you on a rigamarole of going into settings, checking the downloaded file, then printing a test page, which fed you the same instructions as the user guide. Needless to say, after two hours of trying to find a clause for how to get connected without a cord, I gave up, and have succumbed to purchasing a usb cord. That is where I am now, still unable to get it to work. The 2nd star is only because I use it at work, and am aware of its capabilities, once it is running.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    HP 402 Printer

    Posted
    Gamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    You don’t see many monochrome laser printers these days as many manufacturers would want to cater to both black-and-white and the color variety in printing; but then again, if you’re in the market for a monochrome printer, then perhaps you might want to check out the HP LaserJet Pro M402dw. It is a solid contender as a workhorse monochrome laser printer. It claims to have a cost-per-page that is a tad higher than the rest but its text printing quality is a tad lower than its closest competitors. Nonetheless, it balances its shortcomings with speed, output quality, running costs, and paper handling that’s all suitable for medium-duty office printing tasks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Basic 402N Review

    Posted
    JustAnotherITDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    While I wont go so far as to call this a workhorse, it is a solid laser printer. We have a fleet of around 17 devices and have only had on failure. We are also running MICR toner through a few and have had good success printing checks. It's a reliable product and our go to for print needs. For field users we deploy this device plus the Best Buy warranty. It is NOT worth shipping it for repair services due to the pain of packaging and shipping. I don't usually like extended warranties but in this case its worth considering. Funny that as I write this review I get an 800 call about my car's extended warranty. I drive an 06 tundra, which is even funnier than the warranty call. Cheers!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not expect much

    Posted
    masocal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This printer is awful. It does not print envelopes at all. It's sensory system to pick up on the fact that an envelope is inside is defective. I returned the produce them repurchased the same thinking it was a defective printer... nope... same issue. HP has horrible customer service. I called and after being on hold for a long time they said "return it." So, i purchased a Canon 214d and I'm glad the HP gave me a hard time because the Canon blows the HP out of the water. It's amazing.. intuitive, fast, sleek. It's clear Canon spent time on R&D while HP did not. See ya, HP.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Misleading

    Posted
    John42038947289342

    The printer itself prints good quality documents and prints quickly. The issue i have with it is the "built in duplexing" requires you to manually flip the pages over, so essentially all it does is print the odd pages, make you manually move the outfeed paper to the bypass tray, then prints the even pages. In any sane persons mind this is not duplexing, literally any printer can do this. This printer was specifically purchased because it listed duplexing as a feature. Since it duplexes about as well as a dot matrix printer, it will be going back to the store.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Base model printer - lack standard features

    Posted
    LRSMTM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Didn't read the packaging very closely. Positives:Fast Printer, sharp, handles stacks of envelopes in the manual feed tray and keeps track of print job when the feed tray is empty and won't reset to the beginning like older models. Negatives: No AirPrint, No double sided printing (???? this is standard on any printer today) no WiFi connectivity only ethernet. So If you need to put this printer somewhere in your office you better make sure you can get an ethernet cable to it discreetly. I primarily use this to print long run jobs and from computers in the office so i put up with the shortcomings.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    setup was difficult

    Posted
    BikeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I found that my older HP printer was obsolete and I couldn't get toner for it any more so I went to buy a new one. I expect the same quality from this one as I had with my older one. Two gripes though.... including a partially filled 'trial cartridge' is just a way of being cheap, so why do it? Also, the manual wasn't very helpful in getting the printer onto my home network, and this was especially true of setting up my iOS devices with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Suitable printer for occasional home use.

    Posted
    Tseyinii
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Suitable for the price, for occasional low volume home printing, but somewhat slow with MacBook Air and large footprint for being a very basic printer. Disappointing that it requires a separate purchase of $26 for A/B USB cable. Comes with standard 26A toner cartridge (not indicated on any of the information). Twice the size but not better than antiquated (now dead) HP LaserJet 6L that it replaces. Print and online directions are a bit cumbersome and took a while to navigate the HP website to find information.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good business printer

    Posted
    drcfire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have about 4 of these at the office where I am the IT Manager. It's a great and inexpensive printer for an individual office. It's a relatively small footprint and not very loud. I almost always end up having to use HP's Universal Print Driver to make it work. This isn't really a big problem, but I wish HP would fix this issue. I've gotten to where I just use the UPD by default now. Other than than, I highly recommend this printer, it's a really nice printer for the price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for our needs

    Posted
    CityGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We bought this mono laser printer to replace an inkjet printer that besides being old, the ink dried up from infrequent use and it stopped printing. No amount of troubleshooting helped. The laser is perfect because we don't need color so it has just one black toner cartridge that won't dry up. Set-up was seamless, the printer works great and the size was perfect for the 2-drawer cabinet it sits on. Also a great price for a laser.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple but excellent B/W printer

    Posted
    BlackHawk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Though printer setup wasn't quite as easy for me as explained (and I still print without wireless connections, so a linking cable had to be bought separately), the unit - once running - performed quickly and quietly. The almost-endless life of the toner cartridge is a great break from ink-jet cartridges drying out before being emptied. Additionally, turning in a practically new Epson printer (which had fallen far short of the performance promises) helped defray the cost of the HP!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality product

    Posted
    Sonisra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It’s been working quite descent after reinstalling the software once again because for some reason it wasn’t printing on the command.It was quite frustrating because I was going through same sort of situation with the previous printer as well and that’s why I purchased this printer.But fortunately,it started working after that & hope it will stay like that.One drawback I noticed was little loud while printing as compared to previous printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Had trouble with drivers

    Posted
    kirbymcd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The printer works well when it works. We had some trouble getting the right drivers, and occasionally the printer has acted up. HP says this is a workhorse and is very popular. When I bought it, Best Buy personnel said it was being discontinued and they had it on sale for $149. But it never was discontinued that I can see. Now these issues have settled down a bit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dislikes MACs & iPads -- maybe fine for PCs ?

    Posted
    MacUser

    Long time user (30 years) of HP printers, but this one (LaserJet M402) is going straight back. Have had numerous HPs that "played nicely" with MACs & iPADs, but there is nothing "plug & play" about this model. Have been messing with this for hours & love HP but would *NOT* recommend HP 402 to MAC users who wish to use AirPrint. Will make you crazy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Blazing speeds for a laser printer

    Posted
    repins
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I recently had a replacement printer at work of the same model. While I was impressed with the speed and quality, I also elected to check out the offerings at BB. Good overall comments to back up other purchasers, but when they offered almost a 50% savings, too good to be true. I'd highly recommend this as your next replacement printer for the quality, speed, ease in set up and most off all, the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple and fast

    Posted
    LarryM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this after years of riding the struggle-bus using inkjet printers. I don't print a ton, so every stinking time I tried to print, the toner cartridges were dried out and needed to be replaced. This seems to work really well - it's black and white only, but if you plug it into your network, you can print to it wirelessly from all of your computers, and even your iOS devices. So far, so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still learning about printers

    Posted
    Roxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had heard that I could connect my work laptop directly to a printer at home. However, I learned that you still need to upload a print driver, which my company does not encourage or permit. So I returned the printer because I already have a bigger one, and I'll just have to use a memory stick or send documents to my home email addresses/laptop in order to print at home.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A piece of junk

    Posted
    Mark

    The software froze my computer continuously and HP customer service was harmful. They would not help without charging me in spite of this being a new machine. We have called 5 times and customer service is totally inept. They promise to call back and have never done so. HP customer service has definitely declined. This is a terrible machine.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Review of LaserJet Pro m402n

    Posted
    anorwaynor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have used HP Products for many years and have always been happy. Our old HP Laser Printer (nearly 15 years of service) just went dark. We bought the m402n and have been very impressed with the speed and ease of setup. It plugged and played right out of the box and we have already printed several thousand copies with no problems. Excellent print quality!

    I would recommend this to a friend