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Customer Ratings & Reviews

HP - LaserJet Pro m402n Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 395 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 2 out of 5 stars

    Disappointed with set-up

    Posted
    BestBuyConsumerandMember

    This printer is used by my employer, so I knew it was a good pick, however, once we brought it for home use, it was impossible to connect. The connectivity is via Ethernet or USB, but does not come with needed wires. The Wireless function is non-existent. It came with an installation CD, but my Air laptop (and most new technologies) does not come with a CD play, therefore, I had to find a download link via the manuals provided, which took quite a while with the instructions provided - not very user-friendly. The instructions provided had lots of technical jargon, most of which sent you on a rigamarole of going into settings, checking the downloaded file, then printing a test page, which fed you the same instructions as the user guide. Needless to say, after two hours of trying to find a clause for how to get connected without a cord, I gave up, and have succumbed to purchasing a usb cord. That is where I am now, still unable to get it to work. The 2nd star is only because I use it at work, and am aware of its capabilities, once it is running.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not What I expected in a HP printer!

    Posted
    StarLord115
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was greatly disappointed with this printer. It gave me a lot of technical problems such as the poor quality of the work I printed by leaving incomplete or shaded sections.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    too large for my needs

    Posted
    Prue
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I traded it in for a more functional printer for my needs

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the Same Quality as my Last HP Laser

    Posted
    Bevy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Smears ink on Silver labels and grabs more than one piece of paper.

    No, I would not recommend this to a friend