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Customer Ratings & Reviews

HP - LaserJet Pro m402n Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 395 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 81 Reviews
  • Rating: 4 out of 5 stars

    setup was difficult

    Posted
    BikeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I found that my older HP printer was obsolete and I couldn't get toner for it any more so I went to buy a new one. I expect the same quality from this one as I had with my older one. Two gripes though.... including a partially filled 'trial cartridge' is just a way of being cheap, so why do it? Also, the manual wasn't very helpful in getting the printer onto my home network, and this was especially true of setting up my iOS devices with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality product

    Posted
    Sonisra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It’s been working quite descent after reinstalling the software once again because for some reason it wasn’t printing on the command.It was quite frustrating because I was going through same sort of situation with the previous printer as well and that’s why I purchased this printer.But fortunately,it started working after that & hope it will stay like that.One drawback I noticed was little loud while printing as compared to previous printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Had trouble with drivers

    Posted
    kirbymcd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The printer works well when it works. We had some trouble getting the right drivers, and occasionally the printer has acted up. HP says this is a workhorse and is very popular. When I bought it, Best Buy personnel said it was being discontinued and they had it on sale for $149. But it never was discontinued that I can see. Now these issues have settled down a bit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple and fast

    Posted
    LarryM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this after years of riding the struggle-bus using inkjet printers. I don't print a ton, so every stinking time I tried to print, the toner cartridges were dried out and needed to be replaced. This seems to work really well - it's black and white only, but if you plug it into your network, you can print to it wirelessly from all of your computers, and even your iOS devices. So far, so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still learning about printers

    Posted
    Roxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had heard that I could connect my work laptop directly to a printer at home. However, I learned that you still need to upload a print driver, which my company does not encourage or permit. So I returned the printer because I already have a bigger one, and I'll just have to use a memory stick or send documents to my home email addresses/laptop in order to print at home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quick and reliable

    Posted
    Gladys
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a laser jet that would spit out half decent proofs to check layout and contrast more than actual photographic quality and this gets the job done well. My one negative is that although I was aware that duplex printing wasn’t automatic, manual duplex contradicts what HPs website says in terms of how to feed the paper for accurate A side and B side printing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fast, clean, reliable laser printer

    Posted
    LEWIS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this HP LaserJet on a sale. It was so easy to setup an start using. The print quality is superior to others I’ve owned and just felt good even compared to my HP OfficeJet. This HP LaserJet is fast at printing. For the price you can’t beat it. The only downside is it doesn’t have built-in WiFi. The only reason I didn’t give it 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice printer if you only need black-white document

    Posted
    Gidget
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works well, quiet, handles both letter and legal size paper at the same time. If you only need b/w printing, it will serve you well. MY mistake was not going the all-in-one printer route because of the scanner option. This printer doesn't have that capability.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good printer

    Posted
    stalker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is a good printer. Installation on Windows 10 was easy. Unfortunately, I had trouble installing the drivers and printer software on one of my Windows 7 computers: the software was installed, I was able to print the test page, but printing from any other program resulted in an error....

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laser for home

    Posted
    Jeaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the low price and the small form factor. It prints fast, and handles my AirPrint needs from iPads and iPhones. Print quality is fantastic, and I really like how quick the first page comes out. The only reason it doesn't get 5 stars is because the replacement toner cartridge costs almost as much as the printer!! Ouch.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Printer, Good Price, Terrible Software

    Posted
    Spring42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    40ppm with 6000 page yield. HP quality. The only reason I removed a star was because of HP's insistence to install a bloated suite of software. I just need a printer driver and maybe a supplies monitor. Come on HP! Get the act together and stop clogging my PC up with all your adware. Printer works fine!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Overall Laser Printer

    Posted
    2545b
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had to buy a new Laser Printer when I bought a new computer. I like it but I wish I had my old one. I'm still learning how to print using different Programs & types of paper, envelopes etc. Not easy friendly to find out how to print in the different programs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Small Office Work Horse

    Posted
    Office475
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This little printer has proven to be my small office work horse. Although small and not highest quality print, it is fast and reliable. Print quality is about 85% of what I hoped it would be but it suffices for everyday business purposes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    HP - LaserJet Pro m402n Black-and-White Printer is

    Posted
    terryh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the HP - LaserJet Pro m402n Black-and-White Printer for my home office. The quality of the laser jet printer is great fro my home office. The price is not overwhelming and its size fits my office quite nicely. Speed is good for small print jobs and letters.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great quality - not wireless

    Posted
    JSus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For the amount t of this it really should be wireless. It prints great and is fast but come on, it's 2018 I wouldn't have bought it if I knew it wasn't wireless. I didn't even check because I assumed they all were by now.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Not Bad

    Posted
    JLinz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went to Best Buy in search for ink for my other printer but seeing that there was a good deal, I decided to finally buy a laser jet one. It does its job very well and quickly. Just wished that there was a scan option.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice printer for the price

    Posted
    Grman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works fine wish it was wireless. We actually thought it was and was disappointed when we set it up. I would recommend the wireless version but if you want a wired printer and save a few bucks this is fine

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Purchase

    Posted
    dglad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great printer. We have several at our office. Please make sure you buy the geek squad replacement plan. I have had these go out on me before. Usually within the first 90 days. Trouble free operation after that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good printer

    Posted
    Ulises
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hate printers, but so far this one is being OK. Easy to install, good wireless connection, good quality of printing. The deal will be the time I need to buy toner, need to see how long it takes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job for documents and Spreadsheets.

    Posted
    Colorful123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works well. Prints quickly. The only issue was installing the software from the CD following instructions would fail.in Windows 10. Work around was to install through Windows Add a printer.

    I would recommend this to a friend