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Customer Ratings & Reviews

HP - LaserJet Pro MFP m477fnw Color All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1332 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 1,332 Reviews
  • Rating: 5 out of 5 stars

    Easy to set-up and highly satisfied with quality!

    Posted
    westlakedad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It was time to upgrade from our HP Laser 2300n and after a lot of online and in-store (including the HP rep at Best Buy) research and printer testing, we bi-passed the initial plan to upgrade to a color printer to an all in one printer -- the HP Laserjet Pro Mfp M477fnw Color All-in-one Printer. The printer came with all four ink cartridges to begin, which was key to avoid spending another $400.00 to just turn on the all-in-one. The ink cartridge report shows the color cartridges have enough to print 1,100 pages and the black cartridge can print 2,100. Definitely rate the print and copy quality good+ and couldn't find another option better for all that this product gives us. The printer works so well that a friend bought one for his home and a second for his office. This is a printer that does it all and is perfect for home, business and the kids school projects.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Laser better than inkjet

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Inkjet printer was a pain to setup on network. Either it didn't want to setup, or once it did it would go to sleep after it set for a while and would have to be restarted before it would work again. This was with 2 different ink jet printers. This laserjet printer setup was a breeze. Once setup it worked like I thought it should. The next day when I told something to print it printed witout any issues. I'm aware toner will cost more than a ink jet cartridge but I've already printed over 500 sheets and my toner lever is still showing close to full. After using this printer for over a month now I can say I'm very satisfied with this printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everything I expected

    Posted
    LexieB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Easy to setup, easy to use. I basically had this model from 4 or 5 years ago, and used the heck out of it for business. I decided to buy the same one again (but the newer, updated version of course) and I'm super pleased. It's even better in that it's super quiet and FAST! I would have been happy with this in a monochrome, but I couldn't seem to get all of the features I wanted. So it's nice to have the color anyway, despite the fact that I won't use it much. I find it handy when printing letters using color letterhead and such, and it should last a long time. and from my experience with the last one, even if the color runs out, the monochrome printing will work fine even with the color toner cartridges being empty and not replaced. I would highly recommend this printer to anyone interested.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Giant Paper Weight

    Posted
    Shawn
    • My Best Buy® Member

    Wow, after my brother color MFP software went bad, I thought I would try HP. What a bad decision that was to go with the giant paper weight. First, you get the printer home and it acts like it will work great. You download all the software online and it prints great and hooks up to the WIFI like it should. After that setting up the scanner via a network folder (Which is like assembling IKEA furniture in the dark) it will work for a short time. But hold on, then you update your computer and everything gets lost. No longer will it scan to the folder and is now unable to connect even when the test passes online for the network folder. Overall, I would not recommend this product to anyone who owns a computer worth it weight (Apple). I just bought a paper weight when it comes to a scanner.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Shawn, sorry to hear you are experiencing an issue on your HP Color LaserJet Pro MFP M477fnw as the scan to network folder is not working. Thank you for taking the time to submit a review, I appreciate your feedback. Please follow the guidelines in this document to fix this issue: http://bit.ly/2jgciYO HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi HP

  • Rating: 1 out of 5 stars

    Does not work with Windows 10

    Posted
    Mark708

    This is a great printer but it does not work with Windows 10. It works great with my MAC but after over 8 hours with HP support I have not been able to get it to work with Windows 10. Was told that HP is having a lot of issues with Windows 10. My boss and I both purchased this printer to use with our new Window 10 laptops and both experiencing the same problems. HP has told me that they are having issues with their software working with Windows 10. Since Windows 10 has been out for over a year it does not look like HP is trying to resolve the issue. If you are using Windows 10, I highly recommend purchasing another printer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer

    Posted
    Nitrobill501

    I bought this printer to replace an old inkjet. Works great. Printing is clear and sharp, and quick. In a earlier review it gives three flaws. First, you can connect to the usb on the computer, and use the wifi for your phone or tablet. I have done this with my old printer, and have done it with this printer. This is not a flaw it works. The printer shutting down after 8 hours of in activity is a energy saving feature, not a flaw. The IP adress is set by the router not the printer, anything you connect to the network will get a different IP address every to you connect, this is a security feature on the router, not a flaw in the printer. If you follow the instructions the printer will work great. The reason I give it 4 stars is because I have not tested the other functions (scan, copy) yet. Yes I would recommend this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Printer - Lousy Duplex Info/Use

    Posted
    NickiNew

    I just bought the M477fnw Color All-in-one Printer. This was to replace a horrible Okidata MC361 that kept breaking down. One of the reasons that I bought this unit was for the duplexing. While this printer was VERY easy to setup and configure, pretty much just plug-n-play, when I went to duplex print I found out that it was MANUAL duplex and not AUTO. You have to spend $100 + to get that feature and then move to the "fdw' model. There was nothing from the specs online that said it was 'Manual". You pull down the specs from BestBuy and it says, "Double-Sided Printing Yes." Doesn't say squat about it being MANUAL. I was tempted to box it back up and take it back, but spouse convinced me to keep it. Would I recommend this device, so-so. Easy to setup, fast printing, yes. LOUSY for the manual duplex (in this day and age)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Prints crisp text and vibrant colors

    Posted
    Vanguard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The print quality on this exceeded my expectations. The text is crisp and the color accuracy is almost as good as a mid-range inkjet. Great for flyers and high volume text. I don't read manuals, but I set up everything by plugging in power and setting everything else through printer menus. I'm running the printer wireless and was able to immediately print from my iPhone 6 running ios10. MacBook Pro running Sierra detected printer right away and I was good to go. Windows 10 didn't configure correctly automatically and I had to manually configure TCP/IP connection port. Probably would have worked if I used the CD or read the manual. I've had this for almost a month now and have absolutely no regrets.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed - Returned the same day

    Posted
    ElroySkimms
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was able to quickly add the printer to my wireless network, but the latest driver package from HP's website couldn't find the printer for setup. There is an option to add the printer by IP address so I tried to print the built-in network configuration report from the printer itself. It sat for 30 minutes showing "Printing Document" on the display, but nothing ever came out. I sat on hold with HP Support for 30 minutes, being told that my call was very important, but no one ever came on the line to help. I put all of the parts back into the box and returned it. Not worth the hassle.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I avoided color laser printers because I read that they are not good for photos. Well, I was sick of paying for ink all the time and decided to try the color laser. I am impressed with the color quality and although I have not printed an actual photo, the color graphics from web sites, and maps, and downloaded pics for school projects have been fantastic. I will never own an ink jet again! The only minor downside is that it is a manual duplex printer. So, if you are going to be printing more than the occasional double sided docs then you might want to consider a full duplex printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A beast of a printer; some connection issues

    Posted
    gaillovesdiamonds
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Finally broke down and purchased a color laserjet. Had an inkjet and black and white laserjet for many years - worked them to the end of their lives and had to make a decision. This combo printer/scannner/fax does it all. Great speed, good color. It will be interesting to see how long the quality/toner will last and then I'm sure a replacement will cost a bundle (but they all are expensive so what can one do?). I use it through my wireless home network - sometimes I get offline printer issues (the printer is connected to the network but offline). So I have to stop and restart print spooling services to print. I don't know if this is a printer or a Windows 10 issue. Gorgeous fast printing though!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    HP - LaserJet Pro MFP m477fnw Color All-In-One Pri

    Posted
    Gonzolean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is my second one, the first one developed a problem while printing, it would drop a faint dot on the page about 6x down each page. I update all HP drivers and MS drivers and it did not fix it. I bought the Geek Squad warranty and returned it to the store almost one year later and had no problem. The Geek squad gave me the same new model in the box and I purchased the extended warranty again. It was worth it and this one works perfect. I would recommend a Geek Squad warranty when spending for a pricey printer. 3 stars for the first printer but 5 stars for the Geek Squad Warranty and second HP printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good!

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this laserjet printer from a local Best Buy location because the price was competitive and they had it in stock. I have sworn off inkjet printers forever because of poor durability and frequent ink cartridge replacement... especially here in the arid desert where wet ink cartridges dry up very quickly. So far, I'm delighted with the new laserjet's performance in this light office duty application. The printer was easy to set up, the output quality and speed are good for my purposes and I'm still using the original toner cartridges that came from the factory with the new printer! In fact, I like this printer so much I bought another one for our home office!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value and Easy to Use

    Posted
    hydropupy2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was sick and tired of our inkjet printer and the ink always drying out! If you are are like most people, we do not print as often as we used to due to everything being online and paperless. I decided to go back to a laser printer but really needed color for kids school projects, etc. I found this on sale for a good price and decided to go for it. I have only one complaint...the double sided printing it does......it prints one side first, then makes you take the paper, put it back in the paper tray so it can print the other side. My last printer that I bought for $79 from HP did it without me having to do anything. Not a big deal, just wasn't expecting that. All in a all, great machine! Great Prints! Hopefully long life on the toner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    printing I can read~

    Posted
    Navajo64
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our old printer was not printing well after heavy usage over a solid year with three full time students. The pages were getting hard to read. We picked this printer after speaking with the Best Buy floor salesman (who by the way was super knowledgable) at our local Best Buy store. The con to this printer is that was hard to set up, my husband had to call HP customer service to have them help us. The HP customer service was awesome, super friendly, patient and professional. This machine is more than what our household really needs which is why I have fallen in love with the printing it does. Machine has individual color cartridges, it is quick and professional quality print jobs. Very happy with our purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best multi-function at a good price

    Posted
    Sierra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After 8 months with this MFC and doing a lot of printing and scanning, I really love this "gadget." It prints fantastic quality on all kinds of paper, including even glossy which many others can't handle well at all. This one prints up to 8 pt. C1S glossy cover stock, and when a toner cartridge is empty, you get to choose normal or high capacity depending on your needs. The scanner can handle both on-glass scans and sheetfed, and the driver software for Mac at least lets you scan a sheetfed bunch into a single PDF if you want, or JPEG/JPEG2000/etc. for photos or graphics. I also like that it has Wi-Fi built-in so that you can print from either your desktop, laptop, or phone or tablet anytime.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice printer

    Posted
    Shark72
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is our first laser printer at home .For years we used laser printers at our work. However, this printer seems to be outstanding printer for the price. It prints on both sides when setup in the printing software. It does go on standby and all you need to do is press the power button and it is ready to go. The color is outstanding. I might add that you can enhance the color again in the printer software settings. The print quality is excellent. I highly recommend this printer for a small business or for home use. Great for the price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    MFP M477 fnw - aka BOAT ANCHOR!

    Posted
    UnhappywithHP
    • My Best Buy® Elite Plus Member

    Caveat Emptor on this "device". Spent one week trying to get any aspect of it to work - Replacing perfectly good but old Brother MFC to compliment new HP Windows 10 Omen. 20 Hours of my life I will never get back dealing with Service Error 49 and Fatal Error 200. Nothing worked and HP Support was useless. I suspect bad motherboard ... will give HP a chance to replace that and make it right - if not 50lbs of boat anchor back to Best Buy. PS: This device does not support Dual Band Routers - you must first download current firmware upgrade so it will at least work at 2.4Ghz in the presence of 5Ghz. Good luck with the rest ....

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this printer

    Posted
    Sammy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have one of these at work, so I decided to get one for home. Only difference is that this one does not duplex, which I do not really need at home. This is an incredibly reliable printer, never lets me down. Before this, I had a similar Canon printer that worked OK, but that had to wake up and take about 5 minutes to warm up before the first printout. With this HP, even if I have not used the printer for days, it will have the print done before I can even walk over to the machine. The supplies are definitely a little pricey, but I do believe you get what you pay for. Recommended!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent home/office printer

    Posted
    CapedCrsdr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For the price, this is an excellent printer with high quality construction. Printing in color and black & white are clear and clean. No issues with printing from Windows, MAC, or Ubuntu Linux 16.04 or newer. Scaned documents from this printer are sharp and clear. I replaced an m277dfw printer with this model because the documentation indicated the scan resolution was higher, so scan quality for pictures should be better. Unfortunately, I don't see any improvement when scanning pictures, even after upgrading the printer firmware. The picture scanning is the only reason I gave this unit 4 stars and not 5. In reality I would give it 4.5 to 4.75 stars as picture scanning was a nice-to-have, not a need-to-have.

    I would recommend this to a friend