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Customer Ratings & Reviews

HP - LaserJet Pro MFP m477fnw Color All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1324 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
errors
  • Rating: 4 out of 5 stars

    Great All in One Printer

    Posted
    Tbone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wireless connectivity sometimes causes problem. Link 23 error. Had to do a hard shutdown to clear the error only after calling HP Support.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    MFP M477 fnw - aka BOAT ANCHOR!

    Posted
    UnhappywithHP
    • My Best Buy® Elite Plus MemberElite Plus Member

    Caveat Emptor on this "device". Spent one week trying to get any aspect of it to work - Replacing perfectly good but old Brother MFC to compliment new HP Windows 10 Omen. 20 Hours of my life I will never get back dealing with Service Error 49 and Fatal Error 200. Nothing worked and HP Support was useless. I suspect bad motherboard ... will give HP a chance to replace that and make it right - if not 50lbs of boat anchor back to Best Buy. PS: This device does not support Dual Band Routers - you must first download current firmware upgrade so it will at least work at 2.4Ghz in the presence of 5Ghz. Good luck with the rest ....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Headache!

    Posted
    JazzyMomOf4
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, so I wanted to upgrade my small HP 4650 Series because it's been over 3 years with this printer and something is going on with the scanner feeder to where it catches too many papers at once or it jams while trying to feed the documents. I mainly scan papers smaller than 8.5x11 as they are tickets from loads that our business receives on the daily basis. I thought the price range, scanning capabilities, paper output, ink usage and warranty would make up for the oohs and aahs of this all in one printer...well no! As soon as I installed it I saw that the printer did not have a feature for "scan to computer" as it has wireless capabilities, that was not available. Ok, so I decided to try to set up a shared folder so that my documents can be scanned to my network folder, I had issues for 2 days trying to set up the network folder step by step with assisting you tube videos and still was not successful. I tried to chat with the HP online help but had no success. Yes, I set up this printer to the wireless network, yes my computer was online, yes I met all the requirements for my OS, yes I can follow directions, but if this crap is not going to work the first few days that I've had it, I'm going to return it! Another issue, I finally found a way to scan documents to my computer and that was by using the HP scanner app on my Mac, ok I had seen it's functions before, but never thought that I had to deal with the manual labor of scanning documents to my laptop. First, it only scanned a few pages then gave me an error that there was a lost communication with the printer, second it said that there was a document stuck in the feeder and to remove it...fine, I took out the paper that was in the middle of being scanned and it said that there was a paper jam to lift up the feeder and so on. Ok, no paper stuck and no trash found as this was BRAND NEW! This printer may be worth it if you do not use the scanner function or just scan one paper through the lift option of the scanner, not the feeder. OMG, $319 with a 2 year warranty is not enough for me to keep fiddling with it as I needed a printer since 2 weeks ago, I'll just plug in my older printer and deal with it for tonight. I'll be returning this and searching for maybe just a stand alone scanner.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Friendly With Mac

    Posted
    mowrbabe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I loved this printer.... to begin with. It printed beautifully, quickly, and it knew which tray I wanted to print to just by sensing where the paper was. I own a preschool and copies/prints are a huge part of my business. Everything seemed to be perfect! For two days. Then I started getting an error message: "Unable to print. File is corrupt." Suddenly I couldn't print ANYTHING. After much research, I realized that this error message was due to the fact that I was printing from my Mac with the latest updates. Apparently, it is a very common problem for Mac users. None of the suggested fixes solved the problem, and because the printer was all but useless to me, I returned it. The problem does not appear to occur with Windows computers, so hopefully, this is something HP can get fixed for future Mac owners. I really did love this printer's features and was sad that it didn't work for me.

    No, I would not recommend this to a friend