Main Content

Customer Ratings & Reviews

HP - LaserJet Pro MFP m477fnw Color All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1322 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 287 Reviews
  • Rating: 4 out of 5 stars

    Good but no Automatic Duplex Printing

    Posted
    MikeyC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were using this printer as an upgrade from an existing Canon MX922 when changing the home office from personal/business use to full-time small business. Unfortunately, I did not realize that it is not capable of Automatic Duplex Printing and will have to exchange it on the M477fdw model. Print quality is reasonable the retail price (good IMHO considering the deep sale price currently available). I reprinted a business proposal which was recently printed at a FedEx Office center, and the quality is about 85-90% (although some of that may be optional better paper stock that we had the FedEx Office use). Putting the quality next to the MX922's old output is no contest. MX922's output looks like 30% the m477's (as one would expect given the price and format difference). Font from the m477 is Crisp, Colors are much Brighter, and images/graphics are much more clear when using standard paper. As a LaserJet, the m477 is not capable of edge-to-edge printing, but it should do the trick for most of our business printing needs (even good enough for some marketing materials, although others may have a more critical eye than I).. It's too early to speak to price per page, but I expect that the optional 410X (vs standard 410A) toner cartridges should help to keep cost down slightly. PC Mag puts cost per page at "2.2 cents per monochrome page and 13.6 cents per color page" which is a bit on the higher side, but nothing extraordinary given the low-to-medium print duties for we'll be using it. I would only not recommend the printer because lack of auto-duplex printing seems silly for a printer of this price (although apparently not unheard-of). Otherwise, it seems solid.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product, (watch out for part number detail)

    Posted
    GyroGearloose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Printer works great through WiFi from 3 home computers and direct from iPad and iPhone. Copy is ok; scan, FAX and other features not tried yet. Down grade is only for difficulty buying due to the 3 different part number suffixes that are not clearly explained except deep in the manual. The salesman was also unaware. I wanted the duplex feature (2 sided printing) which is not on the "fnw" version. This is complicated by the insistence by HP that all three are "duplex", just not "automatic duplex". The fnw does not have the paper flipper installed so is "manual duplex", meaning it prints all the odd pages and prompts you to turn the stack over and reinsert in the tray by hand to print the even pages on the backs. It would seem that by this definition, all printers have always been "manual duplex". This wasn't clear until I had spent time setting up the printer and trying to print double sided. I then took it back to exchanged it for the "fdw" which has the flipper installed. (The "fdn" has the flipper but no print server for wireless connectivity). Unfortunately the warehouse folks didn't read the part number right and shipped me another fnw. The third time was the charm, so, although I picked up the original printer same-day, it was 2 weeks to finally get printing (and flipping). Lesson learned: don't rely on the salesman to save you from such details, as high tech products these days are complicated. On the upside, the flipper is very nice and smooth, better than the one on my prior HP (an inkjet) bought 5 years ago, which has been a little noisy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value on a Laser Printer

    Posted
    HP1DGP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this usually priced at $500 on sale at Best Buy for $350. It has all the bells & whistles I need: fax, dual paper trays, scanner, & printer. I wish the trays were both the same size, though. Tray 1 only holds 50 sheets while Tray 2 holds 250. Tray 1 is a convertible tray that opens at the front of the printer. That explains why it’s smaller. However I just use it for legal paper since I use much less of that than letter. I can print just fine from my iPhone when I’m on the internet network, but have difficulty when I use my laptop sometimes if all the different colored inks aren’t in place. If I run out of any color, it goes haywire, but works fine if I print from my iPhone...go figure. HP wants you to search on the internet to troubleshoot anything, but it would be nice if they had a 1-800 FREE number to at least walk you through your initial setup. The feature I absolutely LOVE is that the printer has its own email address. If you leave the printer on and email a file, it will print it and send you an email to confirm that it’s printed. You can do this away from home and have documents already printed for you when you arrive! That’s awesome! The ink is pretty expensive to replace, $90 & up per toner cartridge, so this printer is best for small business use, or for someone who needs high-quality documents for presentation purposes. A few glitches, but overall a good machine for the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, quick, but semi-manual 2-sided printing

    Posted
    DanK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The title tells it all. It is a really good printer. Quick, intuitive, has beautiful colors, prints evenly, not too loud, accessible through WiFi, except 2 things: 1) It was not trivial to set-up scanning to file over WiFi (e.g. to a shared folder on my Windows laptop). This is important, should be streamlined more. Anyone anytime may need to scan something e.g. to PDF, right? ...could be simpler...but works. 2) Two-sided printing with this particular model is not fully automatic. It first prints the odd pages, and then you need to re-insert those half-ready pages back into the tray to print the rest (the even pages of your document). Not a big deal, but you should be aware of this, when you buy this printer. Overall: if the above are OK with you, then it is warmly recommended.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice color laserjet printer for the initial price

    Posted
    UtahMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very capable color laser jet printer for under $300! ($325 price then $50 bbuy gift card after purchase=$275) Hooked it up to my router that gives capability to print any document or image from any device that can send an e-mail using hp e-print which is a really great feature. hp 410a toner cartridges included- they have 1000 pages of print in those. If there's a drawback to this printer it would be the cost of the replacement toner cartridges. The high capacity toner cartridges (6000 page) for this printer (hp 410X) cost $140 for the black cartridge and $165 each for the color cartridges (3 colors) for a total of $635. That's more than twice what the printer cost me. Even though using this printer will be a costly endeavor I'm happy with it because I use it for a lot of professional business/presentation applications and it provides very nice, clean print.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer

    Posted
    Nitrobill501

    I bought this printer to replace an old inkjet. Works great. Printing is clear and sharp, and quick. In a earlier review it gives three flaws. First, you can connect to the usb on the computer, and use the wifi for your phone or tablet. I have done this with my old printer, and have done it with this printer. This is not a flaw it works. The printer shutting down after 8 hours of in activity is a energy saving feature, not a flaw. The IP adress is set by the router not the printer, anything you connect to the network will get a different IP address every to you connect, this is a security feature on the router, not a flaw in the printer. If you follow the instructions the printer will work great. The reason I give it 4 stars is because I have not tested the other functions (scan, copy) yet. Yes I would recommend this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Printer - Lousy Duplex Info/Use

    Posted
    NickiNew

    I just bought the M477fnw Color All-in-one Printer. This was to replace a horrible Okidata MC361 that kept breaking down. One of the reasons that I bought this unit was for the duplexing. While this printer was VERY easy to setup and configure, pretty much just plug-n-play, when I went to duplex print I found out that it was MANUAL duplex and not AUTO. You have to spend $100 + to get that feature and then move to the "fdw' model. There was nothing from the specs online that said it was 'Manual". You pull down the specs from BestBuy and it says, "Double-Sided Printing Yes." Doesn't say squat about it being MANUAL. I was tempted to box it back up and take it back, but spouse convinced me to keep it. Would I recommend this device, so-so. Easy to setup, fast printing, yes. LOUSY for the manual duplex (in this day and age)

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A beast of a printer; some connection issues

    Posted
    gaillovesdiamonds
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Finally broke down and purchased a color laserjet. Had an inkjet and black and white laserjet for many years - worked them to the end of their lives and had to make a decision. This combo printer/scannner/fax does it all. Great speed, good color. It will be interesting to see how long the quality/toner will last and then I'm sure a replacement will cost a bundle (but they all are expensive so what can one do?). I use it through my wireless home network - sometimes I get offline printer issues (the printer is connected to the network but offline). So I have to stop and restart print spooling services to print. I don't know if this is a printer or a Windows 10 issue. Gorgeous fast printing though!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value and Easy to Use

    Posted
    hydropupy2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was sick and tired of our inkjet printer and the ink always drying out! If you are are like most people, we do not print as often as we used to due to everything being online and paperless. I decided to go back to a laser printer but really needed color for kids school projects, etc. I found this on sale for a good price and decided to go for it. I have only one complaint...the double sided printing it does......it prints one side first, then makes you take the paper, put it back in the paper tray so it can print the other side. My last printer that I bought for $79 from HP did it without me having to do anything. Not a big deal, just wasn't expecting that. All in a all, great machine! Great Prints! Hopefully long life on the toner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    printing I can read~

    Posted
    Navajo64
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our old printer was not printing well after heavy usage over a solid year with three full time students. The pages were getting hard to read. We picked this printer after speaking with the Best Buy floor salesman (who by the way was super knowledgable) at our local Best Buy store. The con to this printer is that was hard to set up, my husband had to call HP customer service to have them help us. The HP customer service was awesome, super friendly, patient and professional. This machine is more than what our household really needs which is why I have fallen in love with the printing it does. Machine has individual color cartridges, it is quick and professional quality print jobs. Very happy with our purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent home/office printer

    Posted
    CapedCrsdr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the price, this is an excellent printer with high quality construction. Printing in color and black & white are clear and clean. No issues with printing from Windows, MAC, or Ubuntu Linux 16.04 or newer. Scaned documents from this printer are sharp and clear. I replaced an m277dfw printer with this model because the documentation indicated the scan resolution was higher, so scan quality for pictures should be better. Unfortunately, I don't see any improvement when scanning pictures, even after upgrading the printer firmware. The picture scanning is the only reason I gave this unit 4 stars and not 5. In reality I would give it 4.5 to 4.75 stars as picture scanning was a nice-to-have, not a need-to-have.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great small business printer

    Posted
    geekman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer has the power and options to support a small business and has several models wireless, ethernet usb cable.. to customize what your connectivity options are. My only reservation are the rather expensive HP OEM 4 ink cartridges, about $100 EACH but 3rd party toners are available. I also was told that a double side print Duplexer was an option, but discovered now that option has been replaced by a separate printer not just buy and install a duplexer option.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Prints...

    Posted
    Kingsley1111
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We set this up as a printer that everyone on the network can use by connecting it to the main router. So far it has kept up with our high demand and we have not even had to change the original toner that came in it. We got this for 325 on cyber monday after our worn out laserJet bit the dust, for the price it has exceeded our expectations. The only complaint is a slight wave or two in the prints, but it only does this from one of the older computers that is running windows 7. This very well may be a computer issue more than a printer issue since all other devices on the network have had no issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality printer

    Posted
    Wayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a quality printer for the use of a small office or someone who prints a lot at home. I would not recommend this for anlarge sclae business, but a small business or home office suits it well. The AirPrint option has been great for printing from laptops or cellphones. However, im a little diapointed that there is no double sided print option when using AirPrint even when printing Word docs from a laptop. Thats kind of a pain and not to mention a watse of resources. If able to two sided print using airprint then it would get 5 stars. I give it 3.75 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value for the money

    Posted
    cmbbnn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Scan quality not the greatest but acceptable; print quality is good; I don't do a lot of printing so I wanted an inexpensive color laser printer because ink jet printers can have problems when not used regularly; wanted an MFP to free up space instead of having a separate printer and scanner; have not used the wireless / internet printing functionality yet; did not get the duplexing model as I have found that the savings in paper gets somewhat offset by the need to purchase thicker more expensive paper or the printing is visible through the paper; so far good value for what I paid;

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Finally a HP printer I'm happy with

    Posted
    DeniseY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed a new printer for a secondary home office. I've owned an hp 8600 for several years used as a secondary printer to my Oki Laser printer. I'm not a big fan of HP products but couldn't afford another Oki. Store Salespersons tried to convince me that a office jet was the way to go and cheaper printing cost to a Laser. I tried the 8710 and another supposedly better HP OJ, and hated them both. This printer is by far the best. Easy to connect, reliable, nice print quality. Cartridges say 5,000 pages, however I'm only getting 70% of that count. Still happy w/ printer though

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent quality print.

    Posted
    Merc124
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to return the first printer because the display screen went all white after 3 weeks of minimal use. Best Buy allowed me to exchange it for the same printer. Best Buy has a 14 day return policy, then you have to send the printer to HP for warranty repair. So... I paid $50 for the Best Buy 2 year warranty. This warranty allows me to exchange the printer at Best Buy anytime within 2 years of purchase. I usually depend on quality products, but these days you never know what can happen with electronics.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer with few problems

    Posted
    AndrewHMPalmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using this for about a month in our office. I really like it. Outstanding print quality. The 2 sided scanner is a huge bonus. I do find the physical mechanism on the scanner only good, not excellent, but it certainly gets the job done. The warning from HP about voiding your warranty if you don't use original toner is ridiculous. Make your toner at least reasonable to buy and I'll buy it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT PRINTER

    Posted
    RHAMS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    DOES NOT PRINT BOTH SIDES OF THE PAPER WHICH IS WHAT I NEED MOST. BUT I CAN PRING BOTH SIDES ONE PAGE AT A TIME SO I CHOOSE TO LIVE WITH THIS SHORT COMMING. A PRINTER OF THIS QUALITY SHOULD PRINT BOTH SIDES OF THE PAPER OR YOU SHOULD ADVERTISE THAT THIS PRNTER DOES NOT DUPLEX BE CAUSE I WOULD NOT HAVE BROUGHT IT IF I NEW IT DID NOT DUPLEX. OTHER THAN THAT I LOVE THIS PRINTER BUT I WOULD RECOMMEND IT TO ANOTHER WITHOUT TELLING THEM THAT IT DOES NOT DUPLEX.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Printer/Adequate Scanner

    Posted
    NashSmartGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like this printer overall. It starts up and prints very quickly from standby. It was extremely easy to set up. It works very well with my Mac, my iPad, and my iPhone. The iOS apps for it are great, too. The print quality is excellent. I do not recommend it for printing photographs, however. If you want to print photographs, I recommend using a Canon inkjet printer. I was a little disappointed in the scanning of this printer as well. I found that it did not reproduce colors very accurately.

    I would recommend this to a friend