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Customer Ratings & Reviews

HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 5038 reviews

94%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 25 Reviews mentioning:
paper jams
  • Rating: 1 out of 5 stars

    Worst Printer

    Posted
    Corey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This printer has more paper jams than prints that it completes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not so good

    Posted
    Eileen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This printer kept jamming right after I purchased it. It finally jammed and there was no paper to remove, it just would not work. The print quality was poor, when it did work. I gave up and gave it to someone who likes to fix things.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Eileen,

      I am sorry that you had so much trouble. There are some online instructions that might help the fix-it person though.

      Here are online documents that might help:
      - Clearing paper jams, both real and false - support.hp.com/document/c04678145
      - Improving print quality - support.hp.com/document/c04648194

      If those don't help, or for any other concerns, please don't hesitate to contact us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 3 out of 5 stars

    OK, for a basic printer

    Posted
    unicornsam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    OK, it frequently have paper jams, even on quite mode it's noisy, and the connect is kind of slow.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great do it all printer

    Posted
    LilRuss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was stuck in the stone age however this printer scanner copier has been great. I love that it is wireless and you can outing from you phone or other wireless devices

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Paper Jams

    Posted
    Teracn124
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had to continually reload the paper and it kept jamming over and over again. I will probably be returning this printer!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh

    Posted
    shopper21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's functional as a scanner, and the print quality is reasonable, but the wireless connection is constantly dropping out when printing. The value is largely contained in the included ink cartridges, but the black ink cartridge jammed up after about a month and I wound up having to drain most of the color cartridge to get something printed in a rush.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great at first but jams a lot!

    Posted
    Oscar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was so impressed with this machine for about the first few months then it started glitching/ paper jam every single time now that I try to print something. It does provide good quality of prints and documents but I don't understand why it jams on the second page now every single time... It's ok but I would recommend spending a little extra on a more reliable durable printer.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Parts fall off easy and then it’s hard to get anyt

    Posted
    Marilyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not the best printer I've ever had. It jams too often and the plastic parts break to easily.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    no instructions had to search for everything

    Posted
    Char
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    printer kept giving me a paper jam and ink not insatlled even after I cleared it. Worst printer I ever owned!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Char,

      It's very disappointing to hear about the issues you've encountered with those paper jams! I can definitely imagine how frustrating this must be, especially without the proper instructions. I'm terribly sorry for any inconveniences that it may have caused. Going forward, I would love to help get your printer running reliably, so let's see what I can do.

      For future reference, you can find the user guide for your printer at this link: h10032.www1.hp.com/ctg/Manual/c04724956.pdf

      As for the paper jams, what I'd recommend first is following the suggested steps in this document: support.hp.com/us-en/document/c04678145

      If the paper jams persist after this, I'd recommend getting in touch with us for support directly. We're always here and more than happy to help if your printer isn't running as it should be. You can reach out to us via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 3 out of 5 stars

    Not that impressed

    Posted
    Amber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    you get what you pay for. Jams papers but prints nice when it does work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not great

    Posted
    Nicole
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Jams and prints out random stuff. Definitely not what I expected

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good wireless printer

    Posted
    Simon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Printer works very well. Only complaint is that paper tray sometimes jams because of the angle it feeds into the printer

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent workhorse printer

    Posted
    Rklindell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good output and functional software. Automatic sheet feeder has a tendency to jam.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Rear Feed HP Printer

    Posted
    MotoXRob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was looking for a rear feed printer like my old Epson R220 specifically for printing photos and greeting cards. I found this one but the rear feeder is horrible, the paper keeps jamming up constantly

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for home and small business

    Posted
    maryclaire
    • My Best Buy® Member

    This is printer for home and small business give you all access to print long jobs without he worry about changing inks after . The Only inconvenience is the Double size print that is manual can sometimes the papers go stuck. Other wise It is very Easy to configure on wifi and internet.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Printer for Small Jobs

    Posted
    Trace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great printer for small work assignments, school projects, quick copies, hobbies, etc.. . The only issue/concern I have with this printer is that when you use the top-feeder for multiple papers to be scanned into the system ... It jams up quite often.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to setup

    Posted
    Amitchell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This printer works great. Very easy to set up with wifi on multiple computers/phones. The paper is a little hard to load without causing a jam.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great basic printer

    Posted
    Arthurj4692
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Excellent printer thus far with great compatibility with any device. Has fully functioning fax and copy functions. Only reason I give it a 4 is because it does have printer errors quite often due to jams or other issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Printer for the Price

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We bought this printer on a special sale and have been very pleased with its performance. The print quality is very good and it operates easily. The only constructive comment is the scan feeder tends to jam on a regular basis. Beyond that, we are satisfied buyers.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay printer, you get what you pay for

    Posted
    bestbuyfan2018

    I bought this printer because it was on sale, but had trouble setting it up. Once I got it set up, it prints okay but can jam with a stack of printer paper in the tray, so I have to use one piece of paper at a time, which gets a little annoying. Overall, I would rather it was easier to set up and use but if you just need a cheap all in one printer, it's okay. I haven't used the scanner or copy functions, just the printer function.

    No, I would not recommend this to a friend