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HP - OfficeJet 5255 All-in-One Instant Ink Ready Printer-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1698 reviews

95%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Great printer, horrible scanner and software

    Posted
    Arjay67
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    The hardware of this MFP is weak to begin with, but the software is where it really fails. My first attempt with setup was using the wireless connection along with the HP Easy Start app. After an extremely lengthy start up routine from the MFP, there were several issues in doing this. First, after giving all of the credentials for my WiFi network the MFP attempted to setup their Web Services which continued for over 10 minutes and never completed. The Easy Start app never would see the MFP. After restarting the printer and then deleting and reinstalling the app it finally saw the MFP. But any time you power cycle the MFP after that, the app fails to connect unless you remove the device and re-add it. Power cycles of the MFP seem to cause more issues than it could ever fix. As I mentioned, it takes a very long time (~ 2 mins) for the unit to start up. Then every time it wants to run a print head alignment routine. This does little more than waste a bunch of time and ink so that you have to buy more ink. Since the AirPrint connectivity was a strong selling point for me, having to wait two minutes, remove and reinstall the printer before printing is a major failure for me. So then I attempted scanning from the mobile app. I tried a few different scans from the ADF. Usually it takes more than 9 seconds before it even draws the first page in. Then a 300 dpi scan of one page will take over 30 seconds. On a 10 page single-sided document it took 3 minutes and 25 seconds, so you have around 3 pages per minute of scanning speed. Reducing the resolution of the ßscan did not impact scanning speed significantly. Even when I tried to temper my expectations with the relatively low price point, I can not justify the trade off in speed. This was a difficult task to accomplish and took several tries as the app often looses connection with the MFP after 5-7 pages. The settings for scanning in the mobile app are sparse. You have very few adjustments, and double-sided scans are not an option. Scans from the ADF are often skewed by 7-15 degrees. Color scans are washed out and uneven. Monochrome text is better but still not as good as many other scanners that I have used. Then I attempted to use the MFP from my desktop computer to see if it was any better. I installed the software, but during the installation after opting out of the auto-replenishment of ink, the installer hung at a blank white window. I waited 5…..10…..15 minutes and it never would progress. So I tried to close the installer and viola! It suddenly wanted to continue the software installation. After bumbling through the installation, I attempted some printing and scanning and things seems to go well. Still very slow at scanning, but it blazes through the paper and ink. Printed pages were crisp and clear. Images printed on plain paper were actually very good with minimal banding usually associated with inkjet printers. But once I turned off the MFP and then attempted to use it again the next day, all the troubles returned. It took a long time to re-establish the WiFi connection and then the desktop software never could find it completely. I could print but not scan or fax. Since the WiFi performance was so spotty, I decided to try connecting by USB cable direct to my computer. You would think that since the software was already installed and then connection had previously been made that connecting the MFP by USB would “just work”. But that was merely a dream. To get the MFP to recognize the software, I had to remove and reinstall the software, with it’s usual blank white page, close and continue routine. Scanning double-sided documents is a bit of a chore. Since this MFP only has the one scanning element, you have to feed all pages through twice. The scanner driver is good at instructing how to accomplish this and assembling the pages in the correct order. But given how slow it scans, having to run them through twice is too much. Also, scanning from the ADF results in skewed pages as before so it’s clear that it’s a mechanical issue. If you turn on the auto-align feature it will produce mixed results and sometimes even result in a more skewed page image. Duplex printing is one of the strengths. Prints just as you would expect and does it quickly. One other thing to note. If you have to uninstall the software to change the connection or for any other reason, it removes ALL PRINTERS AND SCANNERS used by the computer. This is UNACCEPTABLE! In summary, as a printer this MFP is fast with high quality output. IF you can maintain a connection with your mobile device or computer. As a scanner, it’s slow, inaccurate alignment, uneven/washy color capture. With the connectivity and software issues present, I could not recommend this MFP for anyone.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I am terribly sorry to hear that you're not happy with the printer. This isn't at all the experience that we hope for at all.

      I'd recommend updating your printer's firmware. A firmware upgrade can often fix a lot of speed and connectivity problems. Here are some links to resources that can help:
      - The firmware download can be found at:
      support.hp.com/us-en/drivers/selfservice/model/5158536
      - A troubleshooter to step you through getting a WiFi connection is here:
      support.hp.com/us-en/document/c05368548
      - The 'HP Print and Scan Doctor' is often helpful too:
      support.hp.com/us-en/document/c03286146

      If none of those work, please contact us using the information found at: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    A printer that requires a subscription

    Posted
    nhtechie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    This review is for the HP OJ 5252. Imagine getting a new printer at only $100 - that copies / scans / faxes … it must seem too good to be true, right? Now, imagine taking that same printer, however after only printing 20 pages - you’re stopped from printing more … unless you subscribe to a ‘printing payment plan.’ Ahhh, there’s the catch. Printing as a service, out of your home, is what this is. This printer reports every page printed back to HP & if your plan says you can only print 30 pages a month, your printer goes unused. Plans will ding you from $3 and more every month for a pre-specified number of pages. That may be good for some, but this is yet another recurring payment that I don’t want to have to worry about. How does this handle jams? Do the pages count against that? I don’t know - probably best to call HP. Does a blank page at the end of a document (say, page 10 is blank but 1-9 are full color) count towards your limit? Yes it does. Now get this - you are running low on ink -- *you* don’t know you are, but HP does and they will automagically send you ink at no cost -- because that’s included in your monthly subscription. Now THAT sounds cool - except once again, you can’t print until you’re out of ink like normal printers … you can print until you’re out of your ‘free’ pages a month, or until you’re exhausted your current allotment. Never fear! Should you run over & need to print more, no worries - you’ll get a credit card charge. Say you are on a pay plan & you don’t use all of your pages? Rollover pages exist! Rollover pages DO NOT exist, however, for the free pages. So you can’t go 10 months without printing your max free pages a month & have them all available at month 11. I understand the budget constraints & how people need to spend $100 on Certified HP ink (on other printers) can be tough on families and people. For me, this idea is not for me (does that make sense?). I have enough monthly subscriptions to have to worry about a mystery $10 charge because my kids printed extra pages for a report. Now, onto the printer itself. The color is great, quality is great, scanner & app functionality are great. This can print multiple sides & instead of having to scan a page, flip it and continuing on, the tray will feed the pages for you and generate a nice .pdf. The app is a bit clunky and the Admin Interface is how you update the software. For me, the update didn't work and required a reboot of the printer during the install (risky, I know) for it to complete. If I could buy it & use it as any normal printer, that’d be great. Otherwise, I’d pass.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I'm glad that you like how the printer works, but am sorry that you don't like the idea of a subscription to Instant Ink.

      The good news is that you don't have to use an Instant Ink subscription with the printer, that is just an option. Many people love the service, but if it is not for you, that is fine.

      I hope that clears things up. If you do decide to purchase, you can always contact us for help at: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 3 out of 5 stars

    Light-duty home office All-in-One

    Posted
    SonyCameraGuy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Setup: Setup was challenging in my network environment. The mobile app allowed me to connect the printer to the local network, however it kept requesting permission to send usage data to HP and to sign me up for an ink re-supply service. I abandoned the mobile app and went to my laptop to add the OfficeJet 5252 (OJ5252) as a printer on under Windows 10. The HP software on my laptop could not connect to the printer. I had to manually set up the printer by selecting “printer does not appear in the list” (even when it did) and entering the printer’s local IP address using the TCP/IP option. I recommend that you set up a reserved IP address for the printer on your router to ensure that the IP address does not change. The OJ5252 has a USB (type B) receptacle if you want to connect it directly to your computer. I did not test this option. Print head alignment was very easy. A calibration page is printed and you simply put it on the scanner bed. The OJ5252 comes with about nine feet of telephone extension cable (RJ11) that will work with a single line telephone jack. There are two ports on the back of the printer for connecting the FAX line. The setup software will tell you how to connect these ports depending on your telephone system (i.e. whether the phone line is FAX only or is also used for phone calls [with or without an answering service or answering machine]. Scanning There are several ways to access the scanning features of the OJ5252. You can connect to the printer by typing the IP address directly into a web browser. During the scan, my internet security software kept flagging the printer as an unsafe location, but the feature worked if I ignored the warnings and navigated to the page provided by the printer. The web interface was able to scan at up to 600dpi. Scanning can also be done by navigating to Control Panel\All Control Panel Items\Devices and Printers, right-clicking on the OJ5252 icon, and selecting “Start Scan”. You can also use the HP OfficeJet 5200 series software (if installed). Web and app interfaces allow scanning up to 1200dpi. The documentation says that scanned files can be saved as BMP, JPEG, PNG, TIFF, or PDF format. Only the JPEG and PDF options are available when using the HP software or the web interface. The BMP, PNG, and TIFF formats are only accessible when accessing through the control panel. Page feeder: Page feeder worked well for scanning and copying multiple-page documents. The number of pages the feeder can handle depends on the paper weight. Copying: Color and black/white copying was easily accomplished using the page feeder and front panel. Faxing: I did not have a standard telephone line available to test the facsimile function. Printing: Color photographic prints are not this printer’s forte. No ICM (image color matching) files were installed with the basic driver bundle (OJ5200_Basicx64_44.2.2605.exe) or with the “Full WebPack” (OJ5200_Full_WebPack_44.2.2605.exe). This makes soft-proofing in photo and image processing software (e.g. Photoshop, Lightroom, etc.) impossible. Photographic prints are not rendered well and are cooler (i.e. bluer) than the image on my calibrated monitor. One full-size color print on 8.5x11 letter size glossy photo paper depleted the included color cartridge by approximately 25%. Duplex printing (i.e. printing on both sides of one sheet of paper) works well. Each printed page is brought back into the printer to print the back side. Hardware Design: The two-cartridge design (one black and one tri-color) is wasteful if you do any amount of color printing. The first color to run out of the tri-color cartridge renders the entire cartridge unusable forcing you to throw away the remaining ink for the other colors. The wireless, printing, and scanning capabilities of the printer work well. There is only one, rather small, paper tray. Single sheets (e.g. envelopes, card stock, and photo paper) cannot be fed from the top or back of the printer. Everything must go through the single tray. The front touch-active display is a bit small for my large fingers. There is no USB (type A) receptacle or SD card slot for printing from a thumb drive or memory card. Software Design: A lot of effort has been put into trying to get you to sign up for an ink ordering service. By default, the printer will also send usage information with HP. You can opt out of sending some of these data, but the EULA and privacy policy do not preclude it. It is unclear what data might be provided even when all the “share data” and “let us send you advertisements” boxes are unchecked. One advantage to the printer being web-enabled is that it can automatically poll HP for firmware updates. Like the printer software, the default options in the desktop app also favor sending usage information to HP and encourage the user to sign up for an ink re-supply program. The desktop app is easy to use and has lots of features. The biggest problem for me was that it is not designed for a 4K display. With 4K displays, the text in some windows and menus is almost too small to read. Overall: This is a nice small printer for a small home office. The page feeder is a nice feature for scanning or Faxing documents. Duplex printing will save paper for multi-page documents. While it can do so, the OJ5252 is not well designed for photo printing as evidenced by the single color cartridge and lack of ICM support. Installation software could have been better designed to recognize the printer correctly. I would recommend it to someone who needs a light-duty All-in-One printer for scanning, copying, faxing, and printing in a small footprint. I would not recommend it for anyone interested in printing photographs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent low priced printer

    Posted
    SgtRock
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    The HP Officejet 5255 is decent for a low priced printer. It's not perfect, but it should fit most needs without an issue. Set up is easy-- like most things these days you can use an app to set it up (it's almost required) or you have the option to set it up from the front of the printer. It's MUCH easier from the app, and fortunately the app is easy to use. Install it, find your printer on the network, and you'll have to go back and forth a couple of times. After a few minutes you'll be all set to go. The print quality is good for both pictures and documents. If you have email on your phone or tablet and the app installed you can print right from your email. The same with your photos--you can print directly from the photos on your phone. The app is actually very handy--if you have more than one printer you can choose the one you want to print from, you can adjust the paper size and quality, and even edit your photos before you print. Overall it's very useful. Pictures turn out terrific--color reproduction is accurate and pictures look as detailed as they do on your screen. Color reproduction in copies was lacking a bit. I used HP's test page as a test of the copy function. The colors were a bit faded from the original. In the picture I added the original is on the left, the copy is on the right (the picture was taken with a flash and a camera phone under not the best light conditions, but the difference in color fade is pretty obvious). Another drawback is the paper tray is very small. It only holds maybe 50 sheets? You also have to switch settings from photo paper to regular paper, and completely swap paper out. The printer does not auto-detect paper size from what I could tell, so I had to manually adjust that each time I switched. The paper tray itself is a bit cumbersome to get to, with a flip-down lid that you must flip down, and grasp to pull out. This printer is also pretty loud. There is a quiet setting that is actually noticeably quieter, but does take a bit longer to print as well. All in all none of these things are deal breakers, especially for a budget printer. For the price it prints well, particularly from photos, and that's the most important thing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quick setup and effective all-in-one printer

    Posted
    sdunnin
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I've had a number of different printers over the years and this one seemed like it had some of the least amount of unpacking and setup needed to get up and running. It is so simple that the included instructions are 3 steps on one sheet of paper. Step 3 has you either downloading a mobile app or going to their website from which you can download the setup to install for Windows. I chose the Windows setup route since I was planning to use primarily from my Windows PC. The setup communicates with your printer and walks you through all of the remaining configuration that you need to do. I wanted to connect via USB and have wireless available for other devices and users in the house. The setup makes it sound like you have to choose one or the other but that was not the case. I chose the USB setup and then went back and did the wireless network configuration manually. I chose the full install to see what all was available which installs 4 icons on your desktop. One opens the HP Scan application which lets you setup where and how to handle scanned documents on your computer. Another opens the HP Printer Assistant which allows you to see what is printing, customize the printer settings, perform maintenance, and can also open the scan application as well. There is also help area, as well as, a link to go to several HP websites to shop for supplies or enable the connected printing service (which I have not tried). There are also 2 additional icons installed onto the desktop. one for downloading the HP Photo Creations software (have not yet tried either), and another for Shopping for Supplies, which will route you to the same website that you can access from the Printer Assistant application. So it is kind of a redundant icon to clutter up your desktop. There was also one additional offer to download a software package called Office Printing Essentials 4 (which I have not tried either). From what I read it seems like it will do some of the same things that the Photo Creations software will do. I am not a real big fan of the offer cheap hardware and make the money selling ink business model but pretty much all of the printer manufacturers use it so you are kind of stuck. HP does offer an intriguing service called Instant Ink. For that you basically subscribe to a service level where HP monitors how much you print and you pay a monthly fee (0, 2.99, 4.99, 9.99) for a certain number of pages. If you go over then there is a small additional charge for another set amount of pages. Then when the printer detects that you are getting low on ink HP sends you replacement cartridges for no additional cost and no limit on amount of ink that is used. I wish there were an easy way to do a price comparison of traditional ink cost, say $30 for a cartridge that will last you for 6 months or x number of printed pages versus the ink service for those same months and a comparable number of pages printed. Print quality is good and speed is plenty fast for my low volume usage. I like the fact also that it has built in 2-sided printing. Scanning works very well and has a number of different options for scan output. Copy function also works well, I have copied in black and color and it creates a very high quality copy of the original. I also printed a web page from an Apple mobile device and it worked well after making sure that the feature was turned on in the settings.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Multi-Printer, No Extra Software Required

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pro -Basic multi-functions ( print, scan, ADF, fax, wireless ) -Touchscreen controls -Good web interface / No software required Con -Small paper tray -Typical HP bloatware still tries to install Overall One of the biggest complaints I've had with small/home office multi-function network printers over the past 10+ years is the software. A network printer is available to use from multiple computers, which is supposed to be more convenient. However, prior printers I've used all required their entire driver and software suite to be installed on each computer that used it. Installing some simple drivers alone, sure, the computer needs to know how to talk to the printer for basic tasks. However installing hundreds of MB on each computer along with all the background processes and pop-up reminders to buy ink to only print a few Word doc pages was rather annoying. Not only that, but trying to scan on the printer over a network connection was often incredibly slow and limited. Changes and updates in most modern operating systems have included a lot more basic print features and drivers baked into the OS, thus drivers themselves are simpler and third-party drivers sometimes aren't even required. The 5255 also supports a robust web page interface giving you access to its fax and scan functions. To people not wanting more clutter and bloatware on their PC, this is a good thing. You can still install the whole HP software suite if you so desire. The 5255 can also be completely setup and configured without even needing a connected computer. It has a small touchscreen that gives this printer a more robust interface. You can connect the printer to a wireless network, set basic printer preferences, and download updated firmware all from the touchscreen. It's not great ( entering wireless network passwords takes a while ) but it's also something you don't need to do often. In all, there's not a lot of differences between most sub-$100 multi-function network printers. Print quality will be indistinguishable to most people, you'll get okay photograph printing when using the proper paper, and you'll usually get a fax and scanning functionality. The 5255 can be set up without requiring any software download or installation, or even direct computer access. The functionality is also readily available across the network without requiring every machine to have HP's massive software suite installed, which is a big plus. The paper tray is small, so if you do a lot of printing you'll need to refill it often. But other than that, this is a nice printer with some extra options not found on all competing models.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Setup quirks but works well afterward

    Posted
    StephenS
    • Tech Insider NetworkTech Insider Network
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    • Top 1000 ContributorTop 1000 Contributor

    Local fax, scan, and print. HP ePrint. Bluetooth and WiFi-Direct. AirPrint, and Google Cloud Print -- this printer’s connection options are numerous and flexible. Our older printer didn’t natively support Google Cloud Print so I always had to keep a computer running somewhere to keep it online for remote printing from our phones. So for me one of the biggest basic benefits of upgrading to this printer was native cloud support. Setup was easy enough if inconsistent at times. During setup for example, when placing the alignment test page on the scanner, the printed page and the on-screen display disagreed with each other on whether I should place it in the“front right” or “back left” corner of the scanner. I opted for back left and it succeeded so either I guessed right or it’s smart enough to actually work with either. Also, I installed the driver on several computers in the house and every single time it popped up a message at some point saying to press OK on the printer to confirm the alignment check -- except no new alignment check had been done and there was no message on the printer that required an OK or any other interaction. Small nuisances to be sure, but it conveyed an initial impression of it not being entirely well thought out and coordinated. Also, several times during setup the printer would be detected but when it was all done the printer was “gray” and showed as offline. On a couple of our computers I had to remove the printer and reinstall it several times before it finally stayed in an “online” status after the install. My best guess is that this has to do with the WSD port not working properly, or the printer not advertising itself to WSD properly. I could however fix this by just manually changing the detected and unreliable WSD port to a direct IP address. Suffice to say the inconsistencies of the WSD port driver, after having problems on multiple computers, didn’t instill a lot of confidence in me and I ultimately changed them all to use IP ports instead of the unreliable WSD port. I cannot honestly say if this inconsistency is a fault of the printer or something in Windows so I’ll give HP the benefit a doubt here and not mark it down. But the average user who doesn’t know anything about WSD or IP ports -- who expects to install the printer and it to “just work” -- could be flummoxed as to why their printer shows offline sometimes, especially immediately after the install. Fortunately, once past the inconsistencies of the initial setup, the printer works very well and I like it. Black text is very crisp, and colors for photos have a nice level of saturation even on just plain paper. The scanner worked well through the installed software and can also be used with just a web browser using the web scan feature available via the printer’s embedded web server. I do not have a phone line for fax and can’t speak to that aspect of this product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great personal or small business printer

    Posted
    TechFan
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 500 ContributorTop 500 Contributor

    I've had a variety of different brands of printers from Epson, Brother and HP and HP almost always seems to perform the best. Prior to getting this one, my primary printer was an Epson WF-7520 All-in-One unit. The problems that I have with that printer are resolved with the HP 5255. The mobile printing is easy to use with the HP Smart app and worked very well, even remotely when using the email address that is assigned to the printer. I wish I could create an easier email address than the one supplied, but that isn't really a big deal. AirPrint worked perfectly also with this printer. My iPhone and iPad found the printer easily and it printed shortly after I sent it to the printer. I primarily use a MacBook when I'm working and the only issue I've been able to find is being able to select printing in black and white versus color. I've not been able to find an easy way to just print in black and white, but that could be my fault and not the fault of the software or printer itself. The printer doesn't print particularly fast, but it is an inkjet and not a laser, so i didn't expect it to be amazingly fast. The HP Utility software made managing scanning projects simple. I particularly like the scan to computer feature which a constant problem I had with my Epson printer. This printer also has a small footprint, which I really like. Between the printer, dual monitors, speakers and scanner that I have on my desk, having a small printer that is an all-in-one unit is great. This printer also came with three months free of HP's Instant Ink, which i signed up for. The printer will automatically order more ink when the supply gets low. You have three different options for the Instant Ink program dependent upon your average monthly usage. No longer is it necessary to go out to the store to buy replacement ink which is great because I normally don't know that I need to replace it until I really need to print something out. Im curious how well this program will work and how long it will take to receive my ink when its running low. If it works as advertised, it's a good addition to a great printer. I would definitely recommend this printer for students, home office or a small business.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    ALWAYS BUY THE CHEAPEST HP-OJ THAT YOU CAN FIND.

    Posted
    Stevo

    Take It From An Expert . . . ALWAYS BUY THE CHEAPEST HP OFFICE JET (OJ) THAT YOU CAN FIND, SO THAT WHEN IT BREAKS, IT'S NO BIG DEAL. Just a heads-up. I did NOT buy the HP OJ-5255 for printing purposes. I bought it strictly to scan and make OCR PDF files, and also to fax. I never make color prints at home - way too expensive - it's a major money pit. I only print black-and-white prints at home on an ancient HP LaserJet printer (very inexpensive). To get your color prints, go online to the Costco or Walmart websites. The HP OJ-5255 cost only $59.99 + 4.27 tax= $64.26 total. It was the cheapest HP OJ I could find at the time. The only drawback is that the HP OJ-5255 doesn't have built-in OCR software when creating pdf files. But who care? Just use NAPS2, which is free, and has built-in OCR software to create pdf files. 200 dpi provides great OCR, and I use this as the default dpi setting. If needed, I use 300 dpi for stunningly perfect OCR (the resulting files will be larger). NAPS2 (Not Another PDF Scanner 2) Free, naps2 dot com https://www.naps2.com/ Optical Character Recognition (OCR) software analyzes the shapes of letters in the item being scanned, and then creates a pdf file. At this point, you can copy the text from the pdf file and paste it into any other kind of document file that you want (*.txt, *.doc, or *.docx, etc). To get built-in OCR software in an HP OJ, you need to spend at least $120 or more. Aren't you glad you met Stevo?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost a 5 star product, with a couple of issues

    Posted
    stevefromtheburbs
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 100 ContributorTop 100 Contributor

    I really like this printer. It prints, scan, copies, etc. and all that, without any problems. It is nicely sized, looks sharp, and seems very sturdy. This is a printer that you would want at your home office, because it can handle the full range of office tasks you will need it to do. There are so many good things about this printer that it is hard to say anything negative. My problem was the printer would not connect to the internet, despite having a valid WIFI signal and credentials. I could not get any printer updates or use any of the remote services, due to this. However, it did connect within the local WIFI network and could talk to this via my Iphone using the HP app. The other frustrating thing was that I was not allowed to simply press SCAN on the front of the display panel, without using the app on my phone. My previous printer allowed me to just press a button and scan, copy, etc. without needing to use an app on my phone. I'm not sure if this is something related to the inability to connect it to the web services of HP, or if this is something else. One other annoyance with this, as is the case with many printers for home use, is the lack of a big paper supply tray. I have a hard time being only able to load 25 pages at a time (or less)....why not allow me to load 1/2 a ream of paper at a time? Bending over and doing this isn't always the easiest thing to do nor convenient. But many are like this today; just getting this out in full disclosure. As a printer/scanner/etc. you won't go wrong. If you have problems and it is something you don't want to deal with, return it! Best Buy has a great return policy and makes it a safe purchase with immediate return vs. having to return via UPS or whatever if using an online retailer. Also, using Best Buy, you will find being able to speak to someone at the store is invaluable.....online places may be a tad cheaper, but you get no real support from those kinds of suppliers.

    I would recommend this to a friend

    • Brand response

      HP Team

      Hello Steve,

      It is great that you like the printer, with just a couple issues. Let's see if we can fix those!

      There are lots of resources online. Here are some that could help:
      - This troubleshooter can step you through fixing any connection problems: support.hp.com/document/c05368548
      - There is a full-featured software download to get the scanning to work as you'd like:
      support.hp.com/us-en/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/14095737/model/14095787
      - Lastly, you should be able to load a few more sheets (unless your paper is very thick). The trick is to observe the line on the paper guide.

      If these suggestions haven't worked, please don't hesitate to reach out to us directly: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Somethin' Wrong

    Posted
    Holidayshoppin
    • My Best Buy® MemberMember

    Well, I read the one star reviews for the 5255, and they appear to have gotten further than I. I have already returned the 5255 to BBuy for a refund. I didn't think I had a problem with its setup, except for when it said press OK on the LCD screen and there was none. And provide the IP address shown, and there was none. Providing the wireless password was kinda fun. Or it said hold down the WPS key. I didn't see any WPS key, did you? I didn't whine about the ink this and that plans, just didn't select it, so no problem there. Kinda surprised when the question on how to connect using their recommended way does not include wireless. Had to choose manual for wireless. Downloaded and ran the the executable from 123.hp.com. Ok, so the setup said it was successful, and then I tried to print my first page from my HP computer. After selecting a MSoft document to print to the 5255 from a windows 10 folder, a box for faxing appeared, asked info for a cover page, and suddenly I could not find how to print a document. Plus another option said if you want duplex printing I had to manually turn a page over. What? Is this a fax machine, or a printer first? Well, I wasn't going to struggle at this point, so I carefully put the 5255 back into its box. End of story. Still using a wireless HP Envy 4500 since July 2014.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    A printer made for the smallest of work settings

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To begin with. This printer is sloooow, very slow. If you have more that one user [network] buy something else. The document feeder ceases working after a couple of weeks ownership. As for cost, the ink is very expensive. And don't even think about using non-HP ink to try to save money. HP is one or two steps ahead of you there. See following notation: NOTICE OF PROPOSED CLASS ACTION SETTLEMENT In re HP Printer Firmware Update Litigation, No. 5:16-cv-05820-EJD (N.D. Cal.) UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA The gist of this class action lawsuit is the fact that HP has re-programmed the firmware in their printer line so that when the printer senses non-HP ink cartridges have been installed the printer stops working. FOREVER. There are competing printer companies with product out there. Hard to speak to what they have done to combat the folks who want to compete in the ink cartridge supply arena. But, HP has definitely met them head-on. My advice, find another way to handle your printing needs besides Hewlett-Packard.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice printer to use that will get the job done.

    Posted
    BiggVikk
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This OfficeJet 5252 HP Printer is a nice little printer that gets the job done when you need it done fast. I like how clear and sharp the copies are and how accurate the images appear on paper when compared to the original source. Although it indicates that it is an easy setup using your mobile phone, I experienced some difficulty setting my printer up with the phone and got so frustrated that I utilized the onboard touchscreen display. Once I decided to ditch the setup via the mobile phone and used the touchscreen display, everything was smooth after that. The touchscreen is the perfect size and it’s extremely responsive. I easily connected to my home wifi network, I registered the printer and printed out my first document with ease. It was fast and quiet. The printer worked fast, I was able to scan the printed item and viewed it on my cell, converted it to a pdf. and I was done. I am hoping the ink replacement won’t be too expensive and I will be able to get a lot of use out of this printer. I tried everything except faxing. I also couldn’t figure out how to select two-sided printing, although that is an option. It took me about 30 minutes to do all of this so I wouldn’t consider that fast, but it was pretty quick. I rate this printer 4 our of 5 stars. The challenges I had with set-up using my mobile phone could have been my network, my phone or human error.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    SAVES $ ON YOUR PRINTING

    Posted
    ILUVFREEWIFI
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Took delivery of this new printer this morning. Set it up without looking at any documentation. Went thru alignment process as I did with my Deskjet 3620. It was a breeze. Inserted the black and color toner cartridges. Powered up unit and just answered all the questions on the front panel display. Then went into settings of my Acer R11 Chromebook and selected the printer, Printed a document to be sure printing was in fact enabled. Then launched HP Smart Android app on my OG Pixel phone and scanned a document to test this feature. Was able to email it to me. Then from the front panel, I made a copy. And that was all there is to it. Just so U know the printed documentation in the box has very little instructions. Guess HP figured that there are many other people like me who really don’t need it. The costs of each page printed is suppose to be approx. 50% less than a laser printer. And you have the ability to print in color. Nice upgrade from my two year old Deskjet printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great compact Office Jet updated for modern times

    Posted
    Loomis1975
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Its been awhile since I used an Office Jet. The last one had a corded phone handset and the paper and scanner input were in the same general vertical area. I like the new take on an Office Jet given by this 5255. While it can still do fax, it doesn't have a physical keypad or a phone handset, which I like. It can be enrolled in the Instant Ink supply program, which I have done before on an Envy model printer and liked it. I like the scan function, can do both multi page fed scanning and use as a bed scanner, couldn't do that on my old Office Jet. The paper supply tray is on the bottom and works well. Takes up less desk room than most printers with these features, certainly less than my main Envy printer. Can also do the hpeprint address to print to, and print via HP SMART App or hook up direct to a computer with USB. Does not have an Ethernet plug in, is wifi only for network printing. Does not support Apps via the touchscreen like some of the Envy printers do. All in all a very desirable choice, especially if you need fax still.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to Use - Quick to Setup printer/scanner/fax

    Posted
    ShawnInKB
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Very easy to setup and use. Took about 10 minutes start to finish including seeing the printer on my pc and my iPad. Has a nice modern look and feel and is fast and quiet. The scanner is half as loud as my old HP Office jet. The output paper tray is sleek and slides out of the way when not printing. Printing was quick and looks clean. The scanner also makes it easy to scan directly to a pc right from the printer on it's touchscreen interface. It will scan to PDF or Jpg formats. Less choices than some other models, but also less to have to choose from and less to setup. It has a document feeder to quickly scan multiple pages or use the flatbed for 1 page or photo's etc. Overall very easy to use general home office WiFi color printer and scanner.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good printer at this price level

    Posted
    Amplified
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this printer on sale during the holiday season. Set up was very easy, just download the app or set it up via the touch screen. The only choice you have to really make is if you want to sign up for their ink program. I don't use a lot of ink, so at this time I chose not to, but may in the future. It's a good deal if you go through ink. But again, you don't have too. You can still go to the store and pay for an ink cartridge. This printer uses 2, Black and 3-color. The only thing I've been really disappointed about was aligning the cartridges. You get the sheet to scan, put it in the scanner, it says it's unable to calibrate. Tried many times with no luck. I will dig into it further when I have time, but it shouldn't be that difficult, and yes the paper was in the scanner the correct way. But other then that, its good printer at this price level.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice printer

    Posted
    skylord
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This HP OJ 5255 replaced my HP DJ 2514. While setup was not flawless once I actually managed to get it setup it worked well and prints looked great. I like that I can choose what I want my scan to be, PDF, JPEG, etc. That's a nice feature. Printing pictures is slow but they do look good. It does have a larger footprint than some other models but the paper tray at the bottom is pretty cool and being able to feed the scanner vs. lifting the lid is a nice touch. It will come in handy to be able to scan more than one page at a time. If you can be patient getting thru setup I think it's a great printer. It took a few times for my i-phone and the printer to sync up but they did eventually and printing from my phone is pretty cool. Downloading the software onto my PC wasn't hard, but there was a lot of different screens to click thru and say no to. For the price point I think it's worth it. I would recommend this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy Setup, PC Connectivity Issues

    Posted
    Nerdninja
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been impressed so far with the speed and print quality of this printer. The first thing I tried was an 8x10 photo. While this is intended as a business printer, which are usually not the best for printing photos, I found the result to be true to the original on my phone with slightly muted colors. Setup was very easy using my phone. I've had other wireless printers and hate the process of tapping my WiFi ID and password on a tiny printer display, but that has been eliminated with HPs smartphone app. All of that is done on the phone, which makes it much more simple. I have not been able to set it up with my laptop, however. HPs software sees the printer on the network but fails setting it up every time. I need to play around with that a little more. The document feeder rocks. I've been in the process of trying to convert a lot of my personal documents to digital for archiving. Feeding a stack at a time is much easier than putting them in a scanner one at a time!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Printer, User Friendly

    Posted
    1ShadowFox1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This printer is a much appreciated upgrade over a 5 year old printer in feature and ease of use. The setup was especially simple through the HP App. The touch screen is so much better than the old "T9" style of my old printer. The printer speed is great and quality is pretty good. I printed a few pictures using HP brand picture paper and overall the quality was pretty good. I did notice some blueing in large areas of black, which was slightly disappointing. But that is the only flaw I have seen. Of all the advances in technology and efficiency between my old printer and this new HP is the location of the printer paper. It stores in a drawer underneath the machine. So much more accommodating for tighter spaces and a cleaner appearance. The self ordering ink is an amazing feature too, although I wish they had more variety in packages offered. Overall, this printer will fit the needs of any home office or even small business and can accommodate a wide variety of needs.

    I would recommend this to a friend