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Customer Ratings & Reviews

HP - OfficeJet Pro 6968 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 4295 reviews

94%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 87 Reviews
  • Rating: 1 out of 5 stars

    Might work better as a boat anchor...

    Posted
    RatherBeGardening
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Worst printer I have ever owned. It started leaking oil into the paper tray 3 weeks after I set it up. By then the 15 day Best Buy warranty was expired. Spent endless hours on hold with HP trying to find someplace to exchange or repair under HP warranty. Each time I was able to actually get through and speak to a human about the problems, I was told it was just the ink cartridges leaking and to order new cartridges from the HP Ink program. Did this 3 times, and every time it continued to leak oil. Never could get a phone number or address on how to have it covered by the manufacturer warranty and was really upset by the way I was treated. Thought about just leaving it in front of the doors to Best Buy so they would have to pick up the #%@ in order to get in the next morning. I ended up purchasing a new laptop and was looking at new printers too. A well-informed Geek Squad member mentioned the Trade-in Program and suggested I bring the horrible HP printer back and trade it in toward a new printer - which I did. I will never purchase HP products again. Mom had terrible experience with a HP Computer also. Like I said in the beginning - it was a terrible printer... but might work better as a boat anchor.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry for the terrible experience you've had with this printer. There's certainly no excuse for not providing you with a more seamless printer replacement process under your warranty. I want to let you know that this is far from the quality printer and support experience that we intend on providing, and I really regret that we missed the mark.

      Despite these impressions, I really hope that you'll still consider allowing us an opportunity in the future to prove that we stand by both our products and our customers.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Bad printer that fails. Get the extended warranty

    Posted
    Zonafied12
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I bought this back in the summer 2017. The thought was that I would get a good printer from a name brand mfg. I also wanted the ink plan thinking I would print at least 50 pages a month. I hardly hit that number monthly, no worries. So I finally printed enough to need new cartridges, the cyan, magenta and yellow first. The fun began when I had to replace the black cartridge. It failed to print. On the phone with HP and around and around we go until they decide they used up enough of my time and they need to replace the printer. So 2 days later new printer comes in and around and around we go until they again waste enough of my time and decide to replace the printer again. Would not align and print straight. So now I wait 5-7 days for this printer to show up. If this one fails I am taking back to best buy and using by Geek Squad extended warranty and no more HP support. They are awful. If you buy this make sure you get the Geek Squad warranty you will need it. Do not pay more than $99 for the printer.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I'm so very sorry about the frustrations you have experienced! I do hope the new printer works well for you.

      To help you to use less ink, there are two tricks that might help. First of all, you can use the draft mode setting, or you could try the setting that prints in black and white only.

      Also, you might consider enrolling in the Instant Ink program. There are plans for different usage rates and can save you money on cartridges: hpinstantink.com

      For any further issues, you can contact HP Support at: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    HBCrunch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this printer from Best Buy in New Jersey almost two years ago. As I approach the two-year mark, this printer has stopped functioning as intended. Don't get me wrong, I love the features; touch screen, scanner, ability to print from my phone or email a document directly to the printer for printing. But as of two weeks ago, it no longer prints with black ink. I tried everything. I purchased an official HP ink cartridge to replace my existing one - $41 from Best Buy - and that did not fix the problem. I followed every troubleshooting guide I could find online, directing me to print test pages (eating up loads of the cyan/magenta/yellow ink), conduct printer maintenance, clean the print heads (via the printer function), reinstall the driver software. Nothing worked. The printer registers that there is black ink, but it refuses to use it. A two-year-old printer, well maintained, in mint condition, and it won't print blank ink. Not worth the money. I won't be buying an HP printer again.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry to hear that the printer stopped printing black ink! I can fully understand your disappointment, especially since it's always our intention to provide long-lasting reliability with our printers.

      As it sounds like you've already completed the necessary troubleshooting for this issue, what I'd recommend going forward is contacting us for support. We'd be more than happy to discuss options for servicing the printer. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process a bit, you can gather this information beforehand:
      - Model number
      - Serial number
      - Your location
      - Your case number (from prior contact with support)

      Despite these complications, I do hope that in the future you'll allow us another opportunity to stand by the quality that we pride ourselves on. We'd love a chance to make things right with the experience we intended on providing from the start.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    "Paper Jam" but no paper jam

    Posted
    rstins32

    I bought this printer in July of 2016. It worked out great initially! I used it to print out papers for school and I had three roommates who all used it too! Then in January of 2017 I got back to school, I went to boot up my printer and it said "paper jam" so I looked and did not find one. I ended up going through their online help service and did all the steps, but none of them worked. They eventually agreed to send me a refurbished printer (which made me a little upset because my printer was basically brand new). It started working again and I used it the rest of the school year and all the way through December of 2017. Then I go back to school in January of 2018 and what do you know "Paper Jam" pops up again. I again went online and went through all the steps. It still says Paper Jam. I have given up on this printer and have decided to buy a new one. DO NOT BUY IT DOES NOT LAST VERY LONG

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    worked great till 5 wks. ago, difficult hp support

    Posted
    driver41
    • My Best Buy® MemberMember

    purchased 7/10/2018 worked great till 5 weeks ago when the black stopped printing. I cleaned the print head twice (@ 3 pages each time) it cleared and I printed 5 pages. Two weeks later I tried to use it and same problem so this time I called HP (after spending aprx. 45 min. trying to find a customer support phone #) they had me do a reset on the printer and it cleared the problem for about 3 weeks. now same problem so I called the direct # 844-760-7207 and gave them my case # then after cleaning the print head 1 more time @ 3 pages again they agreed to replace the black cartridge. Then he told me that I should turn off my printer if I am not going to print for a day or so I should turn off the printer. The only problem with turning off the printer is that if I want to e-print from anywhere other than my house I can,t because my printer is off (not a good solution)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked fine for a month, but now it's garbage

    Posted
    vb13

    This is the worst printer I ever owned. Every time I try to print there is always something wrong. 1. If I try to print more than 1 page at a time it jams 2. Tells me there are paper jams when there are not 3. Tells me there is no ink/toner when the ink cartridges are fine 4. Tells me I should have powered off with power button (even though I did use power button) 5. Tells me to call HP because there is a fatal error 6. Can never find the paper in the tray. This is all after I followed the instructions and tips on cleaning, etc. I really just want to return this and get my money back but I can't find my receipt so I will probably just throw it in the trash as it's not worth my time dealing with it. I bet all the positive reviews are from folks in the first month. Good luck if you buy this printer.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I am extremely sorry about all your troubles with the printer. This is certainly not what we like our customers to face!

      A receipt is not necessary if the printer is still within the warranty period. Please contact us, but first, gather the following, to make things go more smoothly:
      - Model number
      - Serial number
      - Your location
      - Your case number (if you previously contacted support)

      We look forward to hearing from you. You can visit this link for contact options: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Cannot Recommend this product

    Posted
    Charlie
    • My Best Buy® MemberMember

    I have owned multiple HP printers over the last 25 years. The All-In-One 6960 was purchased to replace a 5 year old OfficeJet All-In-One printer whose printer head was out. The unit failed to print when I first hooked it up. Customer service sent new color cartridges. These demo units gave me 9 whole pages of color print ... then they went out. Bought new ones. The software download is problematic. The only way to scan is from the unit panel. No scan from your desktop?? Just tried to print and the unit has no color (I did get about 25 pages out of this batch) and fading black and white. HP is focused on selling ink. Every step you are asked to enroll in their ink replacement program. I will replace this unit with something other than HP. I should have ordered the printer head for my old unit .... sorry to see HP go down so quick.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    HP (Huge Piece of junk)

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer is a huge piece of junk. We've owned it for 3 months and we can't get it to print two days in a row yet. We've gone through the "starter" ink packs. After replacing them with new (genuine HP) cartridges, the printer wants them to be replaced again after less than 100 sheets. The printer loses WiFi continuously. Using a USB cable as backup works sometimes, but even that has issues. We print from two laptops, both of which have problems. Printing from my phone has its own set of problems. Apparently the only thing HP has invested huge amounts of effort is the automatic ink reordering option so they can send you new ink cartridges every month. Wish they would build a printer that lasted long enough to need a refill.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ink Cartridges are a Joke

    Posted
    JanWar
    • My Best Buy® Elite MemberElite Member

    I recently purchased this printer because I needed a wireless hookup. While the printer works well so far, my gripe is that with less than thirty sheets printed so far, I've already had to replace the black ink cartridge and now with the new cartridge and maybe six pages printed, it's saying the ink is low again and if I sign up for auto delivery I'll never have to worry about running out of ink. Is this a joke? And yes, I did buy HP ink cartridges. At this rate I'll be spending hundreds of dollars on ink per year. I don't print much, so I can't imagine what people who do are spending on ink. Did I just get a dud, or does this printer just average a few sheets of print per cartridge? I would not recommend this printer for this reason. Terrible!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry to hear you've been unhappy with the printer's ink consumption. We're certainly committed to providing a much more economical experience with our printers, so I can imagine how disappointing this is. With that said, I'd like to see how I can help with some improvements.

      First, I have a few suggestions for lowering ink consumption that you might try. One is that I recommend using the printer's draft mode, as this can often improve ink usage. Secondarily, you could also set the printer to print black and white only.

      I'd also like to quickly talk about those pop-ups you mentioned. Though they happen frequently, you might consider looking into the service advertised, as it's based on how many pages you print monthly, which ultimately saves you money on ink. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. If you're at all interested, you can visit this link for more information: HPinstantink.com

      If you have any other questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP

      I hope this helps and again, sincerest apologies.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    POOR.

    Posted
    mimma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this printer to replace an old HP printer. I had many HP printer and usually love the products. I had have set up many printers through home and work. This setup is HORRIBLE. I could not get it to load at all on wireless. I had to hardware it to do anything. The wireless continued to drop on the printer. My computer said it didn't exist. I returned for another one after the tech couldn't get it to work either. Got home with new one....same thing. Had to call GEEK squad.... He was very nice and patience. He finally got it to print!! But after one print document.....stopped. I have to turn it off and on each time I wanted to print. If the document was several pages, it would stop in the middle. Again, turn off/on and start all over!!! I am returning it ..... TODAY!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Black ink not working, scanning unreliable

    Posted
    OfficeManager
    • My Best Buy® MemberMember

    We have had the HP OfficeJet Pro 6968 printer for our small business (2 people printing and scanning) for less than a year and a half. After replacing the black ink cartridge with an authentic one (since those are the only ones it accepts as opposed to cheaper off-brands) it stopped printing any black ink at all. Weeks before that, the scanning was unreliable. After trying every troubleshooting solution recommended, I talked to someone with customer support. Our product was out-of-warranty so they tried to sell us a new HP printer at a "discounted price" (which wasn't discounted at all!) I will not be purchasing another HP product and I am stuck with 3 full ink cartridges. Disappointing experience through and through.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Never Again !!!

    Posted
    John
    • My Best Buy® MemberMember

    OMG!!! Just bought ink for my 6600 installed it and failed printer head message appears, So I lose the money on the ink , Now I go Buy the new 6968 Pro , and extra ink in it for $200 , So all I should have to it connect it to my wireless network and hit print. Yes it works BUT very big BUT, Printing email's from My iPhone , can't do, not at the correct size, it prints super large, Tech support was useless , as there telling me its my IOS version ,its the application , Bottom LINE THE APP DOSENT WORK WITH EMAILS . I WILL NEVER BUY ANOTHER HP PRODUCT EVER AGAIN !!!! BLOATWEAR CRAP.. I NEVER WRITE REVIEWS BUT PEOPLE NEED TO KNOW STAY AWAY FROM THIS PRINTER TRUST ME...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Connectivity - Strenuous Installation Process

    Posted
    dricktech
    • My Best Buy® MemberMember

    I purchased this call in one after thoroughly reading the reviews feeling confident that I had purchased a great machine, well it turns out I am very disappointed. It comes with a cd to install and the process is ridiculous. It has to search for my printer and it will not find it. When it does find it, it has to install and it freezes during the download every time. I decided to just cancel the installation after so many attempts. First I wanted to test out the wireless printing and of course the printer isn't found over my wifi network. I had to power it off and power it back on just to find it! I printed a paper and went to test the scanning feature. Well, turns out to scan to a computer it requires you to set that up as well during the original installation so I go BACK to that and it now it can't find the printer again. I will be returning this. Terrible job HP.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Works great for 13 months

    Posted
    Bryan
    • My Best Buy® MemberMember

    I was happy with the printer while it was working. It printed, scanned, copied and connected to my home network fine. Then 1 month after the warranty expired the black ink quit working. I called HP and after walking me through some troubleshooting they said the black print head failed and I needed to replace the printer. I asked if they could do anything for me since it was only out of warranty by 1 month and they said they would sell me another one at a discounted price but their discounted price was Best Buy's normal price. I gave it one star because I feel like it should have lasted longer than a year.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keeps on disconnecting

    Posted
    Josie

    I was really excited about buying this printer. Once I try setting up at home, my printer did not want to connect with my IMac computer. I spend 1 hour and 35 minutes with the customer service to help set it up. It never did connect. I ended up trying to sync it with another computer and it finally worked, but it keeps on disconnect and I have to turn it off and on so it can link up again. Won't print more that 5 minutes of being connected till I have to turn it off and on. Needless to say I returned it 2 days later.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Impressed at All

    Posted
    JDRod
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used Canon printers for years, but after the last one I purchased was of low quality I switched to HP. However, this HP OfficeJet Pro 6968 is truly awful. I've only had it a bit over six months and it uses ink like nothing I've seen. The bad part is that I rarely print something and when I do the quality is poor. So then I must use the utility to clean the cartridges, usually more than once. More ink is used cleaning the cartridges to get a legible printout than for the actual printout. Guess I need to find another brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The printer has not worked well.

    Posted
    Isabel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had an HP 6500 All in One before this printer that worked much better. This printer does not automatically bring the document being scanned on the computer up on the screen. The Wireless Connection does not work and I remain extremely frustrated with this printer. It was On Sale but the best thing that can be said about it is that it is a $90.00 plus tax paperweight. It is also very cheap construction but that would be a non-issue if the All-In-One-Worked. I DO NOT RECOMMEND THIS ITEM!!!!!! WALK ON BY!!!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Isabel,

      I'm so sorry to hear about these complications that you've experienced with the printer. I can fully understand how inconvenient they must be and I want to assure you that was never our intention. That being said, let's see how I can help resolve this.

      First, the following troubleshooter should resolve any issues with wireless connectivity: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net

      Then, what I'd recommend for addressing the other issues is reaching out to us for support. We'd be more than happy to work through them with you and ensure your printer is performing reliably. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
      - Model number
      - Serial number
      - Your location
      - Your case number (from prior contact with support)

      We look forward to clearing up these difficulties.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Worst experience I've ever had with printer

    Posted
    Katy

    This printer is not really wireless. won't stay connected to the internet. Loses connection and reconnects wasting TONS of paper because it half prints a page then tries again half prints again and finally gets it done. VERY SLOW. Finally gave up and bought a long cable but was miserable to install software because it kept prompting me to go wireless. Awful experience trying to use help services offered to help me trouble shoot if I agreed before hand to pay. DON"T BUY THIS !

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Katy,

      I'm very sorry to hear that you are not pleased with the printer, but maybe we can make it better.

      Often a firmware update will improve speed and performance. You can download that from:
      support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/11161242

      There is a troubleshooter that steps you through solutions to fix the problem with the WiFi here: support.hp.com/document/c05368548

      If there is anything that we can help with, please contact us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Failed Early!

    Posted
    Marcus
    • My Best Buy® MemberMember

    This printer worked great... for about 3 months. Now when it prints, it fails to print in black.. or copy in black... unless you do a self test, then it prints perfectly. Ink cartridges are WAY too expensive. HP has no idea what's wrong with it. I've updated software, firmware and drivers... no help. This is the 2nd time an HP printer has FAILED ME early in it's life. I think I"m all done with HP printers forever now. BAD PRODUCTS. Switching to Epson.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Vertical streak marks when using the scanner

    Posted
    Hunter
    • My Best Buy® MemberMember

    I bought this printer/ scanner mainly for work in my home office. I mainly use the scanner with the auto document feeder (ADF). Copier works great but the scanner when using the ADF leaves vertical streak lines on my copies. I tried all recommendations to get rid of them. Cleaning and unplugging to reset the printer. Nothing works. HP tech's keep telling me it's a mechanical defect and I get a new one but what a pain. Definitely get the warranty if you buy this model.

    No, I would not recommend this to a friend