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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 5000 reviews

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94%
would recommend
to a friend
Page 1 Showing 1-20 of 5,000 reviews
  • Rated 2 out of 5 stars

    Good, not great.

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    Posted .

    I purchased this machine for my home office. I have printed roughly 200 pages on it already and I have noticed a few things. 1. It's loud! Know that I'm partially deaf so that's saying something. This machine makes a fair amount of noise when a print is engaged and the act of printing is even louder. 2. It's slow! Now if your printing in draft mode or strictly b&w, it's a little faster. But when you add color to the mix, it seems to drag out and even stop mid print to "catch up." 3. It ghost jams. I used slightly higher quality paper for a 100 run print and it got "jammed" every few pages. There wasn't an actual jam, but the process was halted each time none the less. CONCLUSION: I would not buy this printer again. I've had success inside the brand, but this particular machine is more hassle than it's worth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wish there's a way to give 0.000001 stars

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    Posted .

    Terrible service, it's a scam. DO NOT Purchase. I bought this service with my HP Officejet Pro 8710 printer in Nov 2017. I waited so long to review as I wished to really try out the system first and then post my experience. Here's what happened. For the first three (free) months, I didn't really have a heavy print load, so no issues. I got sent one package of CMYK (cyan/magenta/yellow/black) 952/952xl (for the black) cartridges and didn't have a chance to fully test it out. Like an idiot, I threw out the original cartridges that I got with the printer when they ran empty. Well, after the 3 months, it so happened that I had a large load of prints and went well over the 300 pages limit per month. I was not completely ok with paying the excess @ $1/25 extra pages - ran to more than $30, in excess of my $9.99 per month limit. I had only a 300 page credit from my 3 months that i printed at most about 20 pages per month - this was the first issue. The next month, I had considerable more pages to print, approx 900 or so. The charges, when I calculated it prior to printing, worked out quite a lot and I decided to cancel the subscription, with 3-4 days to spare before that month's paid period expired. I received an email from HP confirming the cancellation and stating that I would still be able to use the HP Instant Ink cartridges through the next 4 days till my subscription officially ended, but I would have to pay for any overages to my 300 page monthly print limit. However, the moment I filed the cancellation, the printer started printing garbled sheets - heavy, stippled dots (see attached images). When I called HP tech support, I got a guy (Johnny) from the Phillipines who was open about it - hey, if you cancelled the print service, can't expect to print, can you? I patiently (and politely) explained to him that per HP's email, I still had 4 days of usage left. He smirked and told me, words to the effect, yeah, that's the paper work. Reality is different. This was before he started finding my Indian name amusing and took great pleasure in facetiously repeating it again and again. Apart from being disrespectful, he was not able to find a solution. I told him I had 5 months of warranty left and he basically told me to go buy a set of new cartridges before contacting tech support. This was because my printer depleted the ink printing out the garbage - I have scanned a few pages for this review. I ended up paying the overages INCLUDING the garbage pages (about 150 of them). Bottomline, if you choose to cancel the HP Instant Ink subscription, no matter how many days you have left in your month, they WILL switch off the service and stop you from printing - another way to ransom you into sticking to the HP Instant Ink program. To crown it, this guy had the temerity to try and sell me Original HP Cartridges at the (according to him) 'LOW' price of $150. Prudently, I didn't opt for that purchase and went out to Staples and got a set for $105. However, I finally found third-party cartridges at about $40, which worked just as well as the OEM cartridges. In the process, I found that HP tracks online the documents you print, actively blocks you from using third-party/refilled cartridges and in all other surreptitious ways 'encourage' you to pay through your nose for the grossly overpriced original HP Instant Ink cartridges. Which is why I shouldn't have thrown out the OEM cartridges that came with the printer - THOSE I could refill. Third party cartridges - HP Blocks from refilling. I will NEVER buy another HP product again. For sure. Read my review on the HP Officejet Pro 8710 printer, for more actual experiences.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      Thank you for your feedback and we are very sorry to hear you had this experience.

      To clarify, Instant Ink is a subscription printing plan, meaning that if you cancel, the Instant Ink cartridges stop working at the end of your final billing cycle. They do not stop working the day you request cancellation, nor is print quality affected in any way by cancelling.

      We’d like to provide you further assistance with the issues you mentioned. Please email us at instantink@hp.com and reference this review.

      Thank you.

      Natalie
      HP Care HP

  • Rated 5 out of 5 stars

    Great Wireless Printer

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    Posted .

    This is the first wireless printer that I have utilized. It is of superb quality and so easy to get ready to use. It took me about 30 minutes from start to finish, and now I am thoroughly enjoying it with my Mac Book Pro 15!! The online step by step help is great, and the printer electronics are amazing!! The color print is very good, and I highly recommend this product!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement for my 9 year old similar model

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    Posted .

    Was very easy to set up since I was just updating an older similar model. I did have some issues on use since the old software would not work with it. I used HP service and they were excellent. They got me up and running pretty quick. I find it is easier to do some of the functions with this new model. As an energy saver it does shut down after a bit so I find it takes longer to print something if it has sat unused for a while. But the actual printing is quicker. And I am getting used to the touch screen controls too. And the auto feed "actually works" and is part of the machine - no attachments to fall off all the time. Overall pretty satisfied with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

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    Posted .

    Bought this printer as an upgrade for my Officejet Pro 8600. Ink for my old printer was very expensive. Bought my new printer for the amount I would have spent for ink on the old one. My new Officejet 8710 is great. Very easy to install and everything works great. And the money I'm saving using the instant ink program is just icing on the cake. My new printer will soon pay for itself because of the savings of instant ink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer does everything I need and more.

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    Posted .

    This HP OfficeJet Pro 8710 does everything I need plus fax which I don't need. For the most part very easy to operate by explaining step by step what to do. Will recommend to all who needs a printer.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    3 in 1 Printer

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    Posted .
    Owned for more than 2 years when reviewed.

    I love the wireless All-in-One printer. The ink goes really fast.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer

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    Posted .

    We had the HP 8500 and it was time to get a new one. So we bought this one. Price was great and I was able to speak to the HP person right on the spot. The best part was installation was a breeze. I was worried about getting on my laptop with a wireless connection, but it was just as simpe. LOVE it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one printer !

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    Posted .

    One of the features about the HP Office Pro 8710 all in one printer that attracted me was HP's Instant Ink program. I think this is really going to work well for me, you can't beat the subscription price !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best HP printer I have ever had.

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    Posted .

    Big new benefits for this printer--double sided, 2 ways to insert something to copy, plenty of room for paper, great catch to keep copies off of the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performance and Reliabilty

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    Posted .

    I strongly recommend this product! Double sided feature is PHENOMENAL! It scans and prints fast too! Worth the money! Toner for black is $50 though. Quite expensive but runs like laser printing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted .

    Most concerned about wireless capability. Worked after two attempts. Continues to work nicely. Printing ink program should save some money, I hope.

    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Returned both of them.

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    Posted .
    Owned for 10 months when reviewed.

    I bought a printer for myself and one for my older daughter. We had no trouble until we needed new ink. When we replaced the first cartridge in each printer said we needed a second. After we put the second ink in. We needed more. That’s when I decided to get two 4 packs at a club store but the printer said they were empty. I switched them for new ones and some of them were empty even though I checked them first. I finally got four inks to work in my printer but two were partly empty even though I didn’t print anything. I figured that was good enough so I started on the other printer. After an hour of switching a bunch of inks around ($400+) I got it to accept 4 inks but one was only half full and another was 3/4 full. I settled for that so I picked the printer up to take to my daughters house and black ink leaked out the bottom all over me, my floors and my truck seat. HP agreed to take the printers back and returned my money for them and half the cost of the inks. So I lost a couple hundred bucks on the whole mess.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great pinter for home

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    Posted .

    Makes it convenient to be able to copies and print at home and fax

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Printer for the price

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    Posted .

    I like HP printers - this is a good model. Easy to set up, good print quality, does not take up a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fax scanner copier

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    Posted .

    Works great. User friendly. It really help me with my daily duties!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product so far

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    Posted .

    This is my second hp printer, it works great as expexted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for small biz

    Posted .

    I upgraded from an earlier HP printer and I love this one. It prints sharp, crisp, beautiful, full-bleed/borderless flyers (and photos) and with the HP Instant Ink, I no longer have to order my flyers commercially. Loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far!

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    Posted .

    I've used all the functions of the printer so far except for the fax. I love it! I also got the instant ink subscription and I couldn't be happier. One thing that I've always struggled with is the cost of ink and now I don't have to worry about that. I have gone through 3 printers in the past year because I don't like one thing or another but I haven't found anything to complain about with this one. I've printed pictures, documents, and labels and they've all come out amazing. It's also pretty fast compared to the Epson printer I had previously. I also like the fact that it was very easy to set up with my wifi and connect to our 2 laptops and our desktop. Definitely recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP - Still the one . . .

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    Posted .

    I buy a new HP OfficeJet for my study every 6-8 years - not because the old one didn't work (because they run forever), but just to update features. The Officejet Pro 8710 is the latest in that purchase history and, with each one, they get less expensive with more features and easier to set up and work with. Simply put, the 8710 is a terrific all-in-one printer in the HP tradition and I couldn't be more pleased with my purchase. BestBuy, of course, had the best price around on it, and when I went into the store to purchase after asking a few questions, I found that I was talking to an HP rep (not a regular BestBuy employee) who knew the products I was looking at inside-out, and I was able to confirm that the 8710 was the right printer for me. Great product and an equally great buying experience!

    I would recommend this to a friend