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    • Brand Response

      HP Team 

      July 18, 2016

      Hi Northpoint,

      I would be happy to help you with your fax and copy features. I understand you have the 8710 and cannot copy or fax, but are you able to scan? Perhaps the issue is the scanner bulb. This is the troubleshooting document for if you are unable to send fax: http://support.hp.com/us-en/document/c02891758 , but you might also consider the power source. Maybe the bulb is not getting enough power to function. Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in. Also, even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector ( http://support.hp.com/us-en/document/c00597016 ).

      * In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector < This is not limited to Laserjet printers.

      If you require further assistance, feel free to reach out to our HP Support Forums: http://h30434.www3.hp.com/psg/ @HPSupport or hp.com/contacthp

      I hope this helps, cheers.
      Lisa.

      I work on behalf of HP. HP

    • Brand Response

      HP Team 

      July 18, 2016

      Sorry to hear that your experience with HP printer is not great Vega.

      Here is a troubleshooting document for wireless connection not stable. Hope this helps: http://support.hp.com/sg-en/document/c02790693

      If the issue persists, please reach out to our HP Support Forums: http://h30434.www3.hp.com/psg/ or Twitter support @HPSupport

      Cheers,
      Lisa.

      I work on behalf of HP. HP