Customer Ratings & Reviews

I bought this printer only with the understanding that I woke be able to use 3rd party ink (as HP ink cartridges are extremely overpriced). That worked for about 35 days, until HP forced a firmware update, which now causes errors when refilling cartridges and when using non-HP ink. To make matters worse, this printer consumes MUCH more ink than my last printer (of similar quality). This is the last HP printer I will purchase, as this one will be sold, donated, or trashed before I spend any more money on HP ink cartridges. Android app refuses to download. Scanning QR code results in "page not found" and app from Google Play cannot find printer. Save yourself the headaches + money and buy an Epson, Brother, or other printer with substantially greater ROI.

I had an older HP printer that needed to be replaced. I’m glad I went with this printer. The print quality is better than my older printer.

Easy to setup and does everything that you could want (print, copy, scan). The wireless capabilities are a big plus. Highly recommend!

Small foot print but great printing capabilities. Has great scanning abilities and speed will do for any small or medium size business.

Printer is a little loud but prints fast and is compact, keeping my desk open for everything else.

Works very well. Great buy for the price. No issues as of my purchase about a month ago and I use it just about every day.

great place to shop and i plan to go back and buy my christmas present there my family and i love best buy

I have had this printer for 20 days. It is no longer returnable. There is paper in the tray, but the printer keeps telling me there is no paper in it, and it makes a lot of noise when you’re trying to print. And it won’t print now.

Printer works well, only thing I notice is that the paper try is flimsy. It is not as durable as the two try one I had before.

This HP printed met my print, copy, and scan needs. I would purchase again if I needed a printer.

I just got my new printer. It was easy to set up and I like the quality of the printing. Looking forward to many years of usage.

It prints relative fast. So far I am really happy with it. I needed was looking for printing speed and it seems to be doing the trick.

I’ve only had this unit a little over a month and so far, it has performed every task very well. I know that I may have been able to get a less expensive unit but since my wife is starting a new business/ hobby, I thought this printer has the capacity to handle every function that a small business requires. This is second HP that I’ve had and it lasted for over 10 years with very few issues. I also look forward to getting many trouble free years out of this one as well.

This HP printer is a great value. Scanning, printing (one and two sided) and copying are easy to use and perfect for a home office.

This was exactly what we were looking for, easy to set up. It prints, scans and faxes. Works from all devices, perfect for home use.

I think this may be the last HP PRINTER I will BUY Stop working some type of virus $220 to repair I will go to the library purchase a different model I have about 4 HP PRINTERS and still buying HP PRINTER

The printer works well and is easy to use. I am a none tech person and was able to get it set up without much problem.

After only two months of use, the ink carriage squeaks loudly whenever it moves. I've check the paper rollers and checked for obstructions, as suggested by the troubleshooting guide, but that wasn't the problem. Unfortunately, I waited more than a year to install it, or I would be returning it.

Although a recent purchase, we have been extremely happy with the quality of its performance with both color and black/white copying.

Thee are two parts to this review. The first part is about the printer itself, how it functions, its hardware, and its overall quality. The second part is about HP’s new Instant Ink replacement subscription plan. The plan may not be for everyone. Fortunately, if you want the printer because of its features and functionality, you can choose to buy replacement ink cartridges from any store as needed. Part 1. This is a well-functioning, good quality, and sleek looking all-in-one. This model is replacing another HP All-In-One (OfficeJet 7310) that’s been my office printer for the last 15 years. It’s almost unfair to compare the two because the new model runs smoother and is so much faster. The printing output was sharp and clean. This is expected when using HP certified ink cartridges. The fax portion works as usual. And the copy and scanning functions work efficiently. I was particularly interested in how well the scanning features work on this model. I was pleased to see that the scanner could copy a double-sided document and send it to the computer in a well put together PDF. I do a lot of scanning, so I wanted to make sure this process was fast and easy; it was. Just an FYI, this model (9015) does have a duplex scanner built into the automatic document feeder (ADF), but it accomplishes the scanning of both sides by passing the document over the scanner twice. It’s a seamless process, but I believe it’s different from the next model up. The higher model can scan both sides of a document with a single pass. Both models produce the same result, just the higher model saves a few seconds by using dual scanner heads to scan the front and back at the same time. Not a deal breaker for me, but this small difference may be of importance to others depending on the use or application of the scanner. Like the scanning process, this machine easily produces quick double-sided copies when needed. To accomplish this, you can either use the handy, but small touch screen located on the front of the printer, or on your desktop by downloading HP’s Smart printer application from the Microsoft store. The installation of the program was quick, and it contains easy to use options to print, copy, scan, fax all from within the computer. As I mentioned before, the same functions can also be accessed from the color touch screen attached to the printer. Installation and setup were easy. Again, this can be accomplished using the HP Smart application or for those who prefer to setup this printer using their cell phone, that option is available too. To do so, you download the HP Smart app on your phone and follow the steps to connect your printer. I should note here that the Smart HP app does contain similar functionality as the desktop version of the app, but some advanced features are missing. For example, you can initiate a scan from within the phone app, but the ability to scan both sides was not available. Whereas, this feature is easily found on the desktop version of the app. The good news is, these inconsistencies can eventually be fixed with an update to the phone app if HP chooses to do so in the future. My final note about the printer itself, has to do with its style/looks. It’s a very modern and clean looking all-in-one. While looks may not be at the top of people’s minds when looking for an all-in-one, this model will definitely look good sitting on your desk or out in an open area. It’s minimalist design, and clean white panels with squared edges add to a professional office or environment. Part 2. This printer is being advertised as an “Instant Ink Ready Printer.” What that label is telling you is that this printer has the ability to work with HP’s new automatic ink ordering subscription program. Rather than buying ink when you run out, HP now offers a subscription service that includes ink, shipping, and recycling for a monthly fee. Depending on how much you use your printer, this may or may not be a beneficial program for you. There are various subscription levels that cost as low as $2.99 a month up to $19.99 a month for heaving printing. The main difference between the levels is the max number of pages you’re allowed to print before incurring additional charges. The $2.99 level allows for 50 printed pages per month, and $1 for every additional 10 pages. Whereas, the $19.99 level allows up to 700 printed pages per month, and $1 for every additional 20 pages. Participating in this program shifts your concept of replacing ink for your printer. If you have a good sense of how many pages you print each month, this program may save you money in the long run because you’re not purchasing individual ink cartridges anymore. Again, the replacement ink cartridges are included as part of the monthly subscription price. However, if you’re unsure of your monthly printing needs, or are someone who hardly prints, this program may not be suited for you. It’s important to note a few additional things. HP does offer a free monthly plan. It’s capped at 15 pages per month with the extra $1 for an additional 10 pages. However, the free plan is only offered on select HP Instant Ink printers that retail for $99 or less. So, if you’re interested in this option, Best Buy also sells these printers. Just remember, the cheaper the printer, the less functionality it has. And the quality and speed are a lot lower. If you feel you need a robust all-in-one, it’s probably best to consider this model type. Additional things to consider is, printing double-sided documents count as two pages. And if you end up not using up your allotted printing amount, the plan does allow you to rollover up to twice your monthly allotment. Meaning, if you have a 50 page a month plan, you can rollover up to 100 pages total each month. The exception to the rollover rules is the free monthly plan. Rollover is not offered for the free plan. To recap, the new subscription service sends you ink as you need it. The software on the printer communicates with HP to let them know when you may be getting low and replacement ink is immediately shipped to you. This doesn’t mean new ink cartridges will arrive every month, but rather the software determines when your printer begins to get low on ink. How does it do this, you may ask. I believe I read somewhere that the software calculates your monthly average and initiates replacement ink shipping when you reach half of that amount. Its goal is to anticipate your ink needs so you don’t run out. How well it does this, I’m not sure. I haven’t been in the program long enough to know. My guess is that unless you have an extreme printing emergency, the system will send you ink before you run out. And finally, if you do have an extreme printing emergency, you can always go to the store and purchase the same ink cartridges you’d normally get through the service. The 9015 model uses 962 cartridges. This line of cartridge is sold in individual colors (black, red, blue, and yellow). The standard size cartridge (not the XL size) retails for around $23 as of this writing. It’s nice that the individual cartridges are not as expensive as some of HP’s other cartridges. Buying cartridges as you need them is the traditional way of replacing ink. It’s good to know that this option is still available. If you elect to replace your ink the traditional way, you don’t have to signup and use the Instant Ink service. Any pages you print are not counted, and you are free to print until you run out of ink. Since you’re not part of the subscription plan, you’ll just need to purchase replacement cartridges at full price from the store of your choosing. I personally always prefer to stick with HP ink because it truly does produce the cleanest, accurate, and most vibrant colors for my documents and photos. This is my preference, but everyone does have different printing needs. I hope I answered all your questions about this new service offered by HP. These were the things I discovered when I began looking into this plan. I was really confused at first, but since I explored many of the details of the program, I figured I’d share it here as part of my review.