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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1769 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,769 reviews
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was easy to set up. You can print from your cell phone instantly with this printer. The quality and color is great and the cost of toners is affordable. You don’t have to feed paper every time you need to print due to the capability of this printer storing a good amount of paper.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had absolutely NOTHING but problems with this Printer. From Paper Jams to always saying there is an “Ink Cartridge” problem when installing new ink. This printer has done nothing but make my job miserable, me frustrated and is the Biggest piece of junk I have ever owned! I’m DONE WITH HP Products! Never again will I buy another HP Product! I can’t even return it now and I just bought the thing less than 60 days ago!

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Justin.

      I’m sorry that your printer has caused you such frustration. Your reaction comes as no surprise, considering you’ve dealt with paper jams as well as problems installing ink cartridges, each of which has interrupted your workflow. I want to help you remedy these problems. I hope the resources I’ve listed below guide you to that end.

      First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
      - support.hp.com/us-en/document/c06201289

      Next, you can visit a page on our support site that has diagnostic tools for various issues, including ink cartridge installation problems. You can find that page here:
      - support.hp.com/us-en/topic/diagnostics

      If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Printer for small business’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy setup. The double sided scanner is key

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order it online it was lost got replacement it prints great

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Fits my office perfectly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need and everything it promised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Printer but not the HP Build Quality I'm used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer but the build quality is not like my older OfficeJet All-in-One Inkjet Printers from HP. The paper tray is pretty flimsy and the paper output area is pretty cheep.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer for home office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer seems good on ink so far and very fast

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Very good printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good printer! You will be happy you purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prints everything from documents to photo very wel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to setup and works great very good photo printing.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect functionality, great prints, the scans are excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Presonal Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer but prefer higher quality. This printer prints exceptionally fast once its to print but the lead time is a drag waiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP All in One Ink Jet 9025e Printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP printer is perfect when you can’t afford the $700.-$800.00 HP but can’t afford in lazed type. The 9025e was super easy to hook up to wireless equipment and modem. Ink cartridges very reasonably priced. Strongly recommend this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great all in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great. Pictures come out awesome

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Fast printing. Excellent print quality.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Lousy machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lower quality than expected from HP. User interfaces are difficult ( e.g., setting up scan to email); printer is really loud; printing always has a fault response, then u hv to say continue, before it will print; paper tray trap is not long enough for the length of the paper; etc. I still own and love the 8620 and 8710 series. Its only the faulty wireless printing module’s constant breakdown that made me purchase the new printer. And it wasn’t even cheap. I do not recommend this printer

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.

      For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates for your printer here:
      - support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457

      If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP

      Keith
      HP Care
      hp.com/support HP

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    not recommended for glass top desks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having to call HP for setup help,and finally getting it done, finally got it set up and works fine. Unfortunately shakes the hell out of my Glass-Top Deck.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    worked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast printing and quite too. will buy again .....,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good scanner and printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, scanner, it makes very clear copies too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this printer much yet to give an in depth review. I got it specifically because the ink does not heat up and supposedly will not cause the printer head to malfunction. So time will tell!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Love the printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer works great I would recommend it to everyone!!

    I would recommend this to a friend