Customer Ratings & Reviews
- Model:
- OJP 9025e
- SKU:
- 6450665
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.
This summary was generated by AI based on customer reviews.
Great Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs just as advertised. Would recommend this product.
I would recommend this to a friendExcellent printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very pleased with it, works as described
I would recommend this to a friend9025 printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer works as advertised. no problems at all
I would recommend this to a friendGreat product!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, and does exactly what it says it will do!
I would recommend this to a friendPicture Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*The print quality for pictures has lots of lines on higher setting and sometimes on just regular setting..Inconsistent (Had my IT person check it out and it still does this) *It does not print through correctly on thicker paper(cardstock) ... even one at a time. *Long warm up cycle. *Plain paper setting doesn't allow for weight of paper.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered difficulty with your printer. I can wholly understand why poor and inconsistent print quality, problematic paper handling, and a long warmup cycle would add up to a dubious start to ownership. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources I hope will reach that end.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_2040896-1521878-16
If the problem persists – and for more input on paper handling and what might be causing the delay when the printer warms up – I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Fabulous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than previous versions of OfficeJets!!!
I would recommend this to a friendOkay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of paper jams. Both trays must have paper all the time. Wish my prior printer had not broken with no repair option available.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer, but I’m afraid on how much the ink will cost and how long each cartridge will last.
No, I would not recommend this to a friendMakes great copies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color printing is vivid. It is quick and quiet.
I would recommend this to a friendHp printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prints documents ok. Printing pictures on picture paper is terrible. Would not recommend for pictures. Ink never dries. Clarity not very good.
No, I would not recommend this to a friend- Cons mentioned:Noise level
HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy when in use. Need to replace with quieter one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer is making an unexpected and unacceptable amount of noise when it’s operating. I can certainly understand why that would be an unwelcome surprise. I want to help you remedy this problem, so I’ll provide some information and a resource aimed at making that happen.
First, I'll explain a factor that might be causing the noise you hear. While your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Average Printer/Scanner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good printer for a home setting but not for a business. It does not print 11x17 papers and the copy function is very slow
No, I would not recommend this to a friendBuy at your own risk.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought January 13, 2021. Useless brick by March 30, 2021. Had problems from day 1. Claims there’s a paper jam when there’s no paper present. Doesn’t scan because the scanner motor doesn’t engage anymore. Two sided copy doesn’t work anymore. One sided copy works but defeats the purpose of buying it for the document feeder. Can’t return to Best Buy anymore. So begins the wonderful adventure of dealing with the manufacturer. Best Buy has become the new Fry’s selling cheap plastic junk although this printer was not cheap to buy.
No, I would not recommend this to a friendI have had HP printers for years...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was drawn to the ECO ink feature of this printer. I am disappointed in the quality of the printed product. No where near the quality of my HP.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst customer service experience in my life to begin the experience. The printer makes noise and I don’t think it’s going to last very long. I’ve only had about a month, when sending documents from my phone it doesn’t always print then I just get frustrated and give up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly on several fronts, and that you had an initial bad experience with customer support. It’s easy to understand why this would make for a frustrating start to owning a new printer, so I’ll offer a resource and some information that I hope will help.
I can’t tell from your review why your printer won’t print reliably or what’s causing the excessive noise, but I believe they both deserve further investigation. So, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Jams constantly
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer in July 2019 for our home office use. It worked well until April 2020, we have three college-age kids, a high schooler, and preschooler. Our printer is seeing unprecedented use and now it constantly jams. We have changed the paper and followed every troubleshooting suggestion to no avail. We need printer and now we must buy a new one,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams. I can understand why that would quickly become frustrating, especially considering the number of people in your family using the printer. With that in mind, I’ll offer some resources and information I hope will help.
You mentioned that you’ve done a lot of troubleshooting, but if you’ve not done so already, I recommend you go through the steps in this guide to clearing and avoiding paper jams:
- support.hp.com/us-en/document/c06201289
You might also find useful information in this guide to feeders that either pull through too many sheets at once or pick up no paper at all:
- support.hp.com/us-en/document/c01728503
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer Function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good printer, but having trouble scanning from printer. Can scan from computer.
I would recommend this to a friendAre you sure this printer is what you want?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I"ve used Office Jets for decades... its disappointing they've gone to these flimsy ink cartridges and instant ink technology
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not use without a membership, and the ink is very expensive
No, I would not recommend this to a friendCould not get the scanner to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good product but installation was tiring as I could not get the scanner to work.
I would recommend this to a friend