Customer Ratings & Reviews

Bought this on sale expecting it to be good for the price with the specs and offers. We very disappointed with performance and quality. Returned after one week of use. Battery life is nonexistent. Computer crashed multiple times doing basic tasks.

The cooling works really well I've loved every minute

Best value for money especially considering the price. But the battery life is pretty bad

Very good. Bought it as a gift and the receiver loves it

I can't decide if my settings are bad on some of my games or if the graphics card is just glitchy/faulty. I had to turn off the hardware acceleration in discord and that helped (nothing has frozen or blue screened since then again), but I still end up with glitchy YouTube or Google docs. On the other hand, it runs speech pulse (heavy graphic card intensive speech to text program) well. It hasn't gotten super hot yet, I do use it with a cooling fan lap desk. But the screen flickers and freezes are a major let down on a laptop in this price point on what I regard as simple applications. I have updated all drivers multiple times in a quest to fix it, but nothing has helped, even turning all hardware acceleration off.

Oh yeah. What a frickin computer man! Buyin another for my son for his bday!

Battery life is decent, plays the few games i do play with out an issue, so far its been pretty flawless

love it would recommend it love it would recommend it

Customer service was great very knowledgeable and helpful

Great gaming experience for the price point and good video quality

My sister loves her new computer. Exactly what she needs for school and her career.

Ok . good price in relation to quality . …………………..

Excellent …. Very good ….recommended ..the best…..

Like the size, quality, easy to follow directions.

good gaming pc works good with games and virtual games

Seems good but having trouble installing some apps.

Ive had this laptop for about 6 months and ive had nothing but issues. First, I had to do a full cloud reset recently because the wifi adapter stopped working, and now my bluetooth has stopped working. HP support is bascially useless. The fan noise is also extremely loud. Do yourself a favor and get something else.

The laptop is pretty good.The battery, on the other hand does not hold any power.I have to keep the plug on the computer if I remove it.It shuts off so I gotta take it to the geek squad

This should've been a great computer for my son. He does a great deal of accounting work and needed an up-to-date machine with plenty of RAM and processing speed to help complete his work. I picked this laptop up for him as a Christmas present on a great Black Friday deal from Best Buy. However, when he began loading his accounting software, the computer began acting weird and within twenty minutes the OS froze up. He restored the OS, but it was acting very sluggish and still had problems loading the software he needed on the laptop. In frustration, the laptop was returned to Best Buy. So, just be careful when looking at this particular model of HP laptops. I must give Best Buy outstanding marks for dealing with me during the purchase of the computer and with the return. They were friendly, helpful, and highly professional throughout the whole process.

Can’t log on if you don’t remember your password, thanks Microsoft