Customer Ratings & Reviews

after a bit of maintenance on it, it did the job. im not sure if best buy handles building these or omen, but they definitely do not know how to install computer parts. i wouldnt say it was the greatest, but for the price i couldnt complain

Really good product, my son really enjoys playing it!

Great display and lights look awesome good computer to start

Great desktop, working well. Everything is working smoothly.

So far no complaints. Bought for sons first gaming PC

Great machine, shipped fast and was packaged very well.

It runs great, haven’t used it much but so far so good

Not the best computer. For the money it’s OK but had a bunch of issues.

Being able to call in the USA and actually talk to a live tech person is nearly impossible. I wasted 2 days of my life trying. HP makes it nearly impossible to upgrade your ram. I would not under any circumstance recommend buying any computer from HP. I deeply regret my decision.

Great pc just need a liquid coolent and cpu and another set of fans honestly

Absolute garbage support from HP. The computer shipped with horrible coil whine. They had me do the same recovery steps over and over with absolutely no change. Then they claimed Best Buy "modified" the machine and told me to bring it back to Best Buy. I didn't have the box anymore or I would have returned it a long time ago! Best Buy did not modify it, obviously. Finally after two weeks of arguing with them they send me a box to ship the machine to a repair facility. It comes back DOA, will not power on. Support then has me go through all the same recovery steps AGAIN with no change. HP refuses to replace the machine. I now have a brick, as I cannot return it and HP will not replace it.

Purchased on 6/1/25. Was delivered by 6/4/25. I set it up and while it was downloading games I left and when I came back it was locked out asking for a bitlocker key! I didn’t have one and HP couldn’t help me so they told me to return the machine. I returned it and then they set me another one. Set it up and was able to play for 1 day then again the bitlocker came back up. I was able to put the key in but then the computer wouldn’t load anything in the screen. Called HP and after 3 hrs then made me delete the drives and start all over again setting it up. It has been working fine since but I went through 2 desktops with less than an hour of playing time between them and set the desktop up 3 times. Wasted like 10 hrs on the phone from HP

Doesn’t have expandable storage. If you PC game. Don’t buy this. Bought it for the wife to see if she’d like PC over console. She does, and now I can’t upgrade this. Oh and the fans whine from the factory, not scream like they’re working hard, just that the bearings are cooked

Purchased this desktop and after setting it up, and realized a subscription that was supposed to be included in the sale was not included. After checking my email/junk email, I tried to call the Best Buy Store I purchased it from to get help with getting the subscription, but was transferred to a call center. The call center rep could not help and said to call back the next day because no one who could help was available. I called back the next and spent 1 hour on a call talking to two call center reps who ultimately had no good solution other than to disassemble the computer and take it back to the store-- or try to call the store I purchased it from again for help (which I did and kept getting the IVR so that din't work). This is extremely disappointing from a customer experience standpoint. With Best Buy being a large retailer and with all the advances in technology, there should be a much easier, faster solution to this that is customer friendly. I've already spent over 2 hours between the calls and research to get help and now have to spend more time an energy to disassemble the computer and drive it back to the store. The computer itself seems great, but the purchase was not worth the hassle--buy somewhere that values providing a seamless customer experience.

Having a terrible time upgrading the RAM on this machine. Been a nightmare so far. Seems to only work with HP Branded Kingston Fury Ram for which the parts are not readily available.

I built a computer with better specs for significantly cheaper

PC worked great for a while. Bought in late Nov and it’s power supply died in early Dec a year later.

I bought it, downloaded everything, started playing fortnite, computer starts making a ring noise and turns off an hour into me playing. Powered it on again, tried to play again. It turned off once again. I don’t if I was just unlucky but it worked for an hour and then decided to not work. Had to return it, a day after i bought it…

The fps on the computer only did 60 to 70 fps and its trash for what you pay for when you can get a way better pc and also the power supply is bad when you’re playing on the pc it will turn your PC off so do not buy this crap for the price when you can just build it and runs way better then this and also if you can’t build a pc yourself bestbuy geek squad can do it for you.

Had this pc for 1 month and i have had to reset it 3 times due to it screwing up the files of games. Thing cant even handle fortnite or rust because after playing for 20 minutes it randomly decides to crash the game along with the entire pc. You then cant turn it off by keyboard and mouse and you have to unplug it and replug it back it. This thing is so agrivating it takes all the fun out of the games and just makes you want to smash it and never play again.