Customer Ratings & Reviews

Really great laptop, the speed compared to my old one is amazing! Best Buy gives you great values, when you need to replace your old laptop go there first!

Beautiful display, fast performance, and very smooth as a 2-in-1. The touchscreen and flip design are great for both work and casual use, and it handles multitasking easily. Sleek, lightweight for its size, and the battery life has been solid so far. Very happy with this purchase.

This is a really well-made laptop, much better than my previous one. I especially like how strong the hinges are for flipping it back. What I don't like is how everything is about making money now. They could at the very least load new laptops with basic office apps like Word. And the tech kind of runs away from you, taking actions I didn't authorize. I really wish these companies would pay more attention to human design. But that's true of all of them, not just this one. Overall, this is a really well-built model. Unfortunately, I had to return it because it was too big and heavy for my needs as a senior. But I would buy a smaller one if a sale becomes available.

“The HP is powerful, sleek, and very versatile. The large touchscreen is crisp and responsive, performance is smooth with no lag, and battery life has been solid for my daily use. The flip design makes it great for both productivity and casual use. Very happy with this purchase.”

I bought the product without any hassle. They helped me choose exactly what I needed, and once I got home, the product turned out to be great easy, intuitive, and reliable. On top of that, I have the peace of mind of knowing it’s protected in case of damage or if there’s anything I’m not sure how to use.

Great computer if you like the immersion of AI. Not a fan of HP but this is the type anyone would enjoy. Great aesthetics design, looked all metal with crisp sound system. Fast and bright screen

Love the laptop. Exceeded my expectations. It’s an absolute beast very happy with the purchase!

This laptop appears to be working well. I love that it doesnt have the side numbers, so the keyboard is centered when i use it.

Absolutely love this item so far. Great screen ratio and volume. Battery life is exactly how I want it: It Lasts! I was afraid to buy it due to a lot of comments about the keyboard, but I don't really have an issue with it. Let's see how it'll perform in 6 months!

I really enjoy this laptop. The screen is a good size at 16" giving you plenty of screen to be able to multitask without it feeling cramp. The only thing I wish it had as maybe a light up keyboard but other than that I enjoy using the laptop.

Excellent product, price-quality ratio; with the integrated AI, it makes work easier and is very powerful for everyday use in whatever you need.

Excellent product, first time going with an HP laptop with touch screen. No Regrets

For everyday tasks,browsing, office work, streaming, light photo editing, it performs well and snappily. Functional,stylish, light and classy device. Very nice purchase

Super easy purchase and a great deal on this HP laptop. I love the flexibility of both a solid laptop, but also doubles as a tablet. I'm eager to use this on my next flight as my Samsung tablet no longer works on AA airliners. I'm very happy with the purchase a couple weeks in!

It excellent in every use. I mainly use it daily to complete my work tasks

100% Recommended, the battery lasts many hours, is very practical and versatile, the option to turn it into a tablet is great. It is really worth buying. The attention at BEST BUY! is the best. They are very friendly and help you with whatever you need.

I am NOT tech savvy! I expected transfer from my old pc to this one to include same printer(s) set up and my access to use word. Both misunderstandings were caused by my ignorance and both ended up costing more money than what I thought I was paying up front. I was most taken aback by the printer resolution and I still don’t understand or like it. The unit now does everything I need and I am satisfied with it. Everyone I dealt with was pleasant and helpful but I still think more should have been discussed initially.

This by far is a great computer. It does everything that I need it to do for work.

Works great. no issues and would recommend and geek squad was great when picked up

looks good & sleek. i wanted to buy the 14” but this one was on sale. Works well so far but is a bit heavy. Haven’t used long enough to see how long the battery lasts. Does not come with stylus. Overall very nice laptop!