Customer Ratings & Reviews

Really good and quiet computer runs extremely smooth and fast genuinely a perfect experience

I have only had this for 3 weeks, but it is working perfectly. It was easy to set up and is very fast. I would highly recommend.

I love my new computer. It has everything and is so fast. The cost was good also.

It was easy to set up. Small footprint. Good response time. It’s a good price. I have been using it for only 3 weeks but I have not had any issues.

I can’t say this was a smooth experience by any means, the product itself is great, but the series of events it took to get it out of the store was very disappointing, I’ll explain; I go to the store on a Sunday to computer shop, I took my old one with me because I wanted to get all my data transferred from the old to the new. A sales person grabbed me at the door and the process started, after picking out the PC I wanted he told me the transfer process would be over and I could pick up the computer the next day Monday, and I could check the status on the Best Buy app. So I open the app Monday morning and it hasn’t updated since I made the purchase, it just shows the machine has been accepted by the Geek Squad. I attempted to call the store, I get a call center, after being on hold for 30 minutes a person started telling me the exact same information I seen in the app, I asked to speck to a member of the Geek Squad, to which he replied this isn’t the store it’s a call center, the best way to check the status would be to go to the store. Two days later after hearing or seeing no updates I call again and actually got the store, I asked the status of my computer, she says it’ll be ready tomorrow what time can I come pick it up, I said morning, she says we have an opening at 2:30 PM, I said why do I have to make an appointment to pick up my computer, she says they’ll go over everything done to it with me, so I go in the next afternoon, employee brings the new machine to the counter with a paper for me to sign, I said this is a brand new machine where’s the box and paperwork? She comes back with the box, then I had to ask where my old machine was, she brings it back with the hard drive removed and the front falling off the machine, I said I didn’t bring it in that way could we please put it back together, so that got done. I wasn’t shown anything about the machine, I took it home and tried to wing it. Next day I had to unconnect everything and go back to Best Buy as some apps were missing, my mailbox wasn’t there and I had triple picture files and a Waring about exceeding my cloud space. So to shorten this a bit, we finally were able to get things figured out somewhat and the machine is back home and in service. Had to go back again as the software I purchased to get back my Excel and Word programs that for whatever reason they weren’t able to transfer from my old machine to the new one wasn’t working with the older programs, so they were successful it fixing that. Now I see my machine and the software are both on sale, I’m trying to figure out how to do the price match thing but can’t seem to figure that out either, sure would like to get some money back as the sale prices are much cheaper than what I paid the week before.

Excellent purchase for home office has enough space and speed, also very compact

Size and weight good. Easy to install. Great picture and color

Works wonderfully. Easy to setup. Fast. Love it!!!

Works flawlessly. Twice as fast as the old one. Great price for the features.

Great Computer , love it... the only problem I had was there was no directions for the key and mouse. not Best Buy's problem but HP's , could not figure out how the put the batteries in the mouse, Had to drive back to Best Buy for help and 20 mins and 2 different people and No idea where the battery's go.....pry up on the two buttons and the top pops off ( some directions would have been wonderful )

Purchased this for an elderly church lady on a fix income. Her (very,very) old PC failed. Worked great, fast and easy. Highly recommend.

This is a good value if you need a newer tower for increased speed of work flow. I already had two monitors, so there was a learning curve for me to buy a display out cable to run one monitor, and a HDMI cable to run the other monitor so you can have different work on each of the screens. There is no VGI output, and only one HDMI output. I tried a HDMI splitter from Amazon, but it sent the same screen to both monitors.

After getting the installation completed , I am pleased with the purchase. Admittedly, I did have problems with set up and had the Geek Squad come to my house for help

I've setup 100's if not 1000's of PCs in the past for my customers, many of which use two monitors. With this computer, the Windows Desktop does NOT appear on the 2nd monitor after the computer is either restarted or powered on. You have to turn the 2nd monitor OFF (even though it is already turned on), wait a few seconds and then turn it back ON before the Windows desktop will extend to the second monitor. I updated the PC's BIOS, drivers, etc and then called HP Support. They tried to act like this was "normal" behavior and the solution was simple, if you don't mind the extra steps. Who wants to power off their 2nd monitor and turn it back on just because they rebooted or just powered on their PC? Very frustrating... I tried using different monitor cables and monitor ports but the same problem occurred regardless of how the connections were made. I even tried using a different brand of monitors and got the same results.

Very happy with this purchase. Works quietly and quick to boot up

I purchased this in September and I am very impressed with its performance. It was easy to hook up and I love the wireless keyboard that was included. I had to buy a new monitor because my old one was not compatible. It was very easy to hookup to the new monitor. I am very satisfied with my purchase.

This is a great desktop for home. Light, easy to setup, very quiet and fast.

I've only had this for a couple of weeks. So far so good. Much faster than my old one from 2017! I did not know that these new ones have to be programed and no apps are included other than the Geek Squad app. Just a shell.

Easy to install, not too bulky and it’s running great for all the school work related things and also great for running other programs

I love the computer it runs great and hasn't given me any issues... I work from home so it's great for that and school work.