Customer Ratings & Reviews
- Model:
- 27-d0014
- SKU:
- 6428089
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the large touchscreen and ease of use of the Pavilion 27" All-in-One. Many appreciate the impressive sound quality and sleek design. While some find the price a bit high and have experienced issues with the speakers, the overall user experience appears positive.
This summary was generated by AI based on customer reviews.
Sound Bar Failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second computer since receiving it as a Christmas gift. After a getting the first one set up the sound bar crashed. All you could hear was a slight "Tinging sound" But a set of external speakers do work. After returning it for another one and getting it set up it has the very same problem!! We will be retuning it today for a different brand or model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks very much for your review. Although it looks like you have returned your purchase by now, I wanted to step in to offer some help in the off chance that you still own this HP Pavilion.
We regret that there is a known issue with the audio drivers on this model and can certainly understand the frustration you've encountered with your device as a result. However, I would like to share the good news: we have released a solution to this problem.
Please click here for the steps to fix it: https://support.hp.com/vn-en/document/c06993348
If you have any trouble at all along the way, or this doesn't seem to have resolved the issue, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
Audio Drivers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having to reinstall audio drivers daily. I love everything else about the unit.
I would recommend this to a friendCan't give review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give you a review. I bought this computer for someone as a Christmas gift.
No, I would not recommend this to a friendTisha
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My child is very happy with the Christmas gift. No complaints so far
I would recommend this to a friendKaren
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this brand new computer got it all set up and then downloaded McAfee antivirus and about 6 or 7 error codes then come up. Come to find out that the hard drive is bad. Sent in to HP and due to COVID of course it would take 2 months to repair and then mail back to me. After many calls to Best Buy(unanswered at closest store 2 hrs away) ---Coorporate # was no help either. Finally after going full Karen and many days of calls to HP I got a gift card for nearly the same dollar amount. HP however has no computers in stock except two with the specifics that I want. So it looks like I will wait anyway. Seriously would reconsider business with either company in the future.
No, I would not recommend this to a friendTerrible product and customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is junk and HP has the worst Customer service. I originally bought this computer from BestBuy, it had to be returned because the display would not work. They sent me another computer. The second computer worked for a few months, then the display would get pixelated making it impossible to view. The pixelation comes and goes. Trying to get a hold of someone at HP is a nightmare. Their "customer service" directs you to a virtual assistant that does not allow you to speak to anyone.
No, I would not recommend this to a friend- Cons mentioned:Speakers
Don’t get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers blew out within the 5th of me using it. Never once used it for any music and the one time I did it was all shot. Complete waste of time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm genuinely sorry that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
Regrettably, there is a known issue with the audio drivers on this model. However, we have released a solution to this problem.
Please click here for the steps to fix it: https://support.hp.com/vn-en/document/c06993348
If you have any trouble at all along the way, or this doesn't seem to have resolved the issue, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
- Cons mentioned:Speakers
Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers many times stop working I have to go to settings to fix it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Peter,
Thanks for your review. Regretfully, there is a known issue with the audio drivers on this model and can certainly understand the frustration you've encountered with your device as a result. However, I have good news. We have released a solution to this problem.
Please click here for the steps to fix it: https://support.hp.com/vn-en/document/c06993348
If you have any trouble at all along the way, or this doesn't seem to have resolved the issue, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
HP Pavilion All in One; Best Buy Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective and would not power on. After speaking with multiple Best Buy "Experts," including the Geek Squad, no help or technical assistance was provided. We have ultimately requested to return the product by shipping it back to Best Buy for a refund and will order the same product through a different manufacturer and vendor. Very disappointing as this was a gift for our elderly parents. Complete waste of time and money. Will not buy from Best Buy again.
No, I would not recommend this to a friendBrand new, broken power supply
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power supply is broken. Not happy. Was told to bring the entire computer back!! For a broken power supply!
No, I would not recommend this to a friendHP computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this computer because it was not stable and couldn’t determine a best to make it work for me
No, I would not recommend this to a friendComputer failed after 17 months!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this desktop computer as a Christmas gift for my Mom in December 2020, less than 18 months ago! It’s already dead!! She’s lost all of her data!! Stay away from this computer in my opinion!
No, I would not recommend this to a friendPay cash..don't charge a purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying was easy..but setting up to pay the bill online was absolutely the most frustrating..horrific ..craziest..mess I have ever experienced..5 hours total..even getting to a representative..which was lengthy..don't use a charge card.
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed. Ordered the this computer in October 2020. Keyboard quit 2 months later. Returned computer was sent a new one. Now the sound does not work after a month. I would not recommend this computer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
So sorry to hear that this has happened to you. I can imagine how upsetting it must be to feel that you've received two failed products, but I'd like to step in to offer some assistance.
Regrettably, there is a known issue with the audio drivers on this model. However, I have good news. We have released a solution to this problem.
Please click here for the steps to fix it: https://support.hp.com/vn-en/document/c06993348
If you have any trouble at all along the way, or this doesn't seem to have resolved the issue, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
HP - Pavillion 27" Touch-Screen All-In-One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for two weeks & just stopped working. I got an error about a bad cable connection, so I had to take it back. They ordered me a new one, so we'll see how that goes.
No, I would not recommend this to a friendWarranly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is my agreement to use my warranty? WHy do I not have contact information
No, I would not recommend this to a friendDon't buy a computer from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor disappointing performance. Way below expectations for price and quality of computer.
No, I would not recommend this to a friendBest Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Purchase ever. Still going strong. Brought this in 2021 and never had any issues.
I would recommend this to a friendMust Have!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down one of the best computers on the market. I am still finding out all of the awesome things it does (like charge your phone). 10 out of 10 recommend!
I would recommend this to a friend- Pros mentioned:Screen size, Speed
AWESOME ALL-IN-ONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Everything About This Computer. Super Fast. Nice 27'' Screen. Intel Core i7 - 16GB Memory. I Could Not Be Happier. Great Purchase.
I would recommend this to a friend