Customer Ratings & Reviews

So far, an excellent computer for house uses and office

I am very satisfied with my new Desktop computer with Windows 11. I am using it right now to write this review!

Fantastic computer system. Look forward to purchasing more systems for our small business.

As far as the computer. Its doing ok. As far as the service from Best Buy. Not so good

placed order. came on time. great value. would recommend.

Computer is great and an update from my all in one that isn’t upgradable. Will be using this for way more now.

After owning for a month, I started having problems with the HDMI connection. I took it to the Best Buy where I purchased it. The Tech was super nice and told me that if they couldn't fix it at the store, they would send it off to be repaired or replaced. I told her that being I had it for only a month & it appeared to be a manufacturer problem, the unit should just be replaced. I knew it was "out of her hands". It was sent off for two weeks and they REPAIRED the PC board, CPU, other defective parts. Once again, this unit was a month old. It should have been replaced and I'm totally not satisfied with what transpired while waiting for two weeks.

Put into service on 11/22/2025. Fatal error on 12/4/2025. HP warranty in effect until 11/21/2026. HP warranty is not serviced by the so-called "authorized servicer" known as Best Buy.

It does not work properly had a geek squad appointment there is a no show today Very disappointed with the product and service

Bought open box and I got the computer but no cables and no dongle for the keyboard or mouse - not happy at all

Disappointed has no speakers, and the dvd slot is a blank. No one told me that the DVD slot was a blank and no speakers! Now I have to go these add ons

Best buy is the electronic equivalent of a used car salesman tell you one thing before you buy it then once you have you realize that you in fact things arent as they seem. Was told i woukd be able to return this 30 to 45 days after purchase.

Problem with sounds goes down and mute itself problem installing my programs like photoshop and adobe, and many other problems

The PC was way slower than it should have been for the ram it supposedly has. However best buy has a great return policy

Factory problem. Ended up returning it and bought a different one

The computer itself is so much faster than my old Dell. Even the cheapest one Best Buy sells would probably fit that category. I bought an open box unit that was gone over by the Geek Squad and rated as excellent and so far it has been. I had to learn Windows 11 to get everything transfered, but that was not much of a problem. What did happen though, when I went to the HP web site I saw there was a bios upgrade for this box. It was a simple download and I brought it in following HP instructions. After doing so, the computer would not start. I had to fire up the Dell and follow a procedure outlined to bring back the original bios and thankfully it worked. I don't know what went wrong, but I will not try that again. So on Cyber Monday, I stayed up until 12PM that morning to see if this thing was going on sale. Nope, the price stayed the same. About an hour later I checked again and sure enough the price was reduced. That is not what I was told at Best Buy. They said the prices would show at 12:01 on Cyber Monday. That morning, off I went to the store to request a correction. The only way to do it was to cancel my order, go on line and reorder. That is what I did and got the reduced price by about 50 bucks or so. So the only reason for four stars is Best Buy's inability to correct at the store and my having to cancel and reorder the computer. That is something they should look into. The young lady that tried to help me went the extra mile, but was blocked at the cyber gate.

Great computer. Nice specs and no problems getting everything set up.

I had no problems at all setting it up and all worked as they should.

great computer for the price, very happy with purchase

you need to show the back/rear of this computer/pc, what are you hiding???