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Customer Ratings & Reviews

HP - Pavilion x360 2-in-1 14" Touch-Screen Laptop - Intel Core i3 - 8GB Memory - 500GB Hard Drive - Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1087 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
sound quality
  • Rating: 1 out of 5 stars

    Slow

    Posted
    Nina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not good quality, I bought this laptop on 3-6-2019 I had to bring it back 3 days later no sound , it was in need of an software update

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent laptop for the money

    Posted
    chirish19
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Decent system for the money. Touch screen is nice and it's a perfect size for my kids. Only 4 stars because my sound stopped working but it could because of a drop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love geek squad

    Posted
    Dave
    • Verified PurchaserVerified Purchase

    Purchased for one of my kids for school . Lost sound do to a bad update . Geek squad fixed it up asap.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    problem with audio and wifi

    Posted
    antani
    • My Best Buy® Elite Member

    A very low quality pc, I had problems with wifi and sound. Best buy don't care at all about customer experience. After 3 hour talking with hp customer service they reinstalled windows, asked me to buy a software assistance package... of course I refused since the laptopo is still under warranty. hp fixed both problems that day but after few weeks audio problem is still there. calling again hp...already 1 hour in the phone ...still not able to talk with a rapresentative....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Garbage

    Posted
    Mickey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This pc is ridiculously slow and 2 months after buying it the speaker is broken. Ui can't play music because there is no sound. When I call hp they want to charge me 49.99 just to see what's wrong with it. I'm saving my money to buy an apple pc very soon. This is my 3rd hp pc and last!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy!

    Posted
    Student
    • My Best Buy® Member

    I'm a student and I got this computer for school since I do my essays and timed tests online. The first month I purchased this computer the sound of the computer stopped working out of nowhere and then I had to get it fixed. After getting it fixed, 3 months later, some of the keyboard letters are not working! I take my timed tests and do essays on this computer and I can't complete my work with the keyboards not working! I regret ever purchasing this computer. It's slow and low quality so don't waste your time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    THE WORST PURCHASE YOU CAN MAKE

    Posted
    july
    • My Best Buy® Member

    This item is of a super low quality. First of all, it's extremely slowly. I had an issue with the sound and wifi connection. In 2 months after the purchase the sound stopped working, the wifi connection was interrupted frequently - one moment you have it and another minute you don't have it. I have 5 other devices at home and none of them has any issues with the internet connection. So even if I disconnect them all from wifi, this laptop still loses connection. I was trying to get my money back. BestBuy refused. I sent this stupid laptop to HP and they fixed the issue with the sound. But the issue with wifi is still here. Now they want me to purchase a special wifi adapter($50 more! @@@@@@@ for this laptop. Are you kidding on me? Who needs a laptop which can't be easily connected to the internet? Again, I have another HP laptop, which is older than this one and there is no issues with wifi or any other issues. I am so unhappy about this purchase! Literally, I just want to cry because I needed a new laptop for my work. And I can't work now. Plus this one is heavy, it's not lightweight as they say. It is simply absolutely terrible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Less then 3 months old and its already problematic

    Posted
    SubZilla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased in July 2018 for my wife to use solely for school. We needed something that would last 18 months. Just 18 months and it didnt even make it 3. That is the only thing this laptop has been used for. No games, no internet (other then whats needed for her school), and no email. About a month ago the laptop lost all sound for no reason. We somehow got the sound to return, for about a month. Now the sound is gone again. Even HP troubleshooters cant figure it out.

    No, I would not recommend this to a friend