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Customer Ratings & Reviews

HP - Pavilion x360 2-in-1 14" Touch-Screen Laptop - Intel Core i3 - 8GB Memory - 500GB Hard Drive - Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1040 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 33 Reviews
  • Rating: 1 out of 5 stars

    THE WORST PURCHASE YOU CAN MAKE

    Posted
    july
    • My Best Buy® MemberMember

    This item is of a super low quality. First of all, it's extremely slowly. I had an issue with the sound and wifi connection. In 2 months after the purchase the sound stopped working, the wifi connection was interrupted frequently - one moment you have it and another minute you don't have it. I have 5 other devices at home and none of them has any issues with the internet connection. So even if I disconnect them all from wifi, this laptop still loses connection. I was trying to get my money back. BestBuy refused. I sent this stupid laptop to HP and they fixed the issue with the sound. But the issue with wifi is still here. Now they want me to purchase a special wifi adapter($50 more!) for this laptop. Are you kidding on me? Who needs a laptop which can't be easily connected to the internet? Again, I have another HP laptop, which is older than this one and there is no issues with wifi or any other issues. I am so unhappy about this purchase! Literally, I just want to cry because I needed a new laptop for my work. And I can't work now. Plus this one is heavy, it's not lightweight as they say. It is simply absolutely terrible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!!!!!!! Listen to negative reviews!!!!

    Posted
    Catters99
    • My Best Buy® MemberMember

    I have had this computer for less than 3 months when the corner of the case started to separate from the screen. I pushed it back into place and my screen cracked. I then contacted "Customer Service" and they stated that the factory warranty did not cover cracks, drops or water damage. But since it was not something I did and I did not drop it and it was obviously a defect of the computer it should be covered. I was then told that I could send it back and I could pay for it and it would cost me $620 dollars which is more than the computer cost in the first place. The other option I was told I could do I could buy just the screen for $250 dollars and have a local computer place replace it. Not something I was interested in because I have had other issues with before. So, if you are reading this negative review take it to heart and buy a different computer. If I could give it no stars I would.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy!

    Posted
    Student
    • My Best Buy® MemberMember

    I’m a student and I got this computer for school since I do my essays and timed tests online. The first month I purchased this computer the sound of the computer stopped working out of nowhere and then I had to get it fixed. After getting it fixed, 3 months later, some of the keyboard letters are not working! I take my timed tests and do essays on this computer and I can’t complete my work with the keyboards not working! I regret ever purchasing this computer. It’s slow and low quality so don’t waste your time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    problem with audio and wifi

    Posted
    antani
    • My Best Buy® Elite MemberElite Member

    A very low quality pc, I had problems with wifi and sound. Best buy don't care at all about customer experience. After 3 hour talking with hp customer service they reinstalled windows, asked me to buy a software assistance package... of course I refused since the laptopo is still under warranty. hp fixed both problems that day but after few weeks audio problem is still there. calling again hp...already 1 hour in the phone ...still not able to talk with a rapresentative....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Too slow

    Posted
    Pavic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to like this laptop, but in the end I had to return it. It's VERY slow for the price and stats. It simply gets stuck on a page or worse, it gets you kicked out of downloads or from the internet as a whole. I thought something was wrong with my network because of this laptop. It took me forever to install the most basic things such as office or an antivirus. Do yourself a favor and invest a little more, but stay away from this one. P.S. I still love pavilions. Just not this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wrong product delivered....totally disappointed

    Posted
    muzzamil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had ordered this machine with touch screen, intel CPU, 8 GB 14 inch screen in silver color but instead received a much under powered Black color AMD laptop with 4 GBB RAM and with 15 inch screen and without touchscreen. Customer service refused to reimburse me or exchange or return. Its a day light robbery. Totally disppointed and don't know what to do. ..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Less then 3 months old and its already problematic

    Posted
    SubZilla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased in July 2018 for my wife to use solely for school. We needed something that would last 18 months. Just 18 months and it didnt even make it 3. That is the only thing this laptop has been used for. No games, no internet (other then whats needed for her school), and no email. About a month ago the laptop lost all sound for no reason. We somehow got the sound to return, for about a month. Now the sound is gone again. Even HP troubleshooters cant figure it out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    super nice when it occasionally works

    Posted
    walsh
    • My Best Buy® MemberMember

    very disappointed...the build is nice, i like the touch screen and 360 feature a lot but even when it was brand new it was having problems lagging. I started using it for school, nothing besides documents and internet use, and it started restarting randomly and unable to load things. it takes forever for it to start up, its worse than my old laptop which was 8+ years old...i would love everything it offers if it simply worked properly! :( buying would be a risk.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy Avoid!!!

    Posted
    Schatz
    • My Best Buy® MemberMember

    After 4 months of gentle use the hinge (located under the screen) popped the screen out of it's case. When I closed the laptop, the screen cracked. Very bad design. I contacted HP. Even though it was under warranty, they wanted to charge me $500 to fix it. It's useless after only 4 months. I have used HP for years and will NEVER buy HP again. Their quality has obviously dropped and they won't support their products.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Will never purchase from Best Buy again

    Posted
    Kelscie
    • My Best Buy® MemberMember

    Had issues with this laptop within the first month. It consistently froze during powerpoints, constantly needed rebooting, until one day, about 4 months after purchasing it, it refused to reboot. Now I'm looking at more money to get it repaired. Best buy tells their customers to drop at least 800 for a "reliable laptop" so apparently anything under that price range is bound to be garbage. Maybe they shouldn't stock products that aren't reliable at all?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid This Computer

    Posted
    AmaW

    Wow...I bought this and returned it in less than 24 hours. It took at least 10 mins to boot up to start setup and crashed twice during the process. It’s slower than my 5 year old laptop that it was meant to replace. A piece of garbage for sure! Returned and went with an iPad with a keyboard cover...way happier now, This computer wasn’t even suitable just for word processing...why is it so slow?!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy.

    Posted
    Elsie
    • My Best Buy® MemberMember

    I bought this laptop on Saturday and returned it on Monday. It froze 2x when I used it the first day, it wouldn't download anything using wifi (even though my little kindle fire downloaded a game in less than 5 seconds). It was very difficult to navigate and I was concerned that the machine would be useless in a short period of time. Best Buy was very good at giving me a discount and customer service was very helpful.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective unit?

    Posted
    xCasas

    *I will update my review when I solve my problem* Straight out the box it came with the CAP LOCK key and the X key with something stuck there (?) these keys are hard to press, and it makes impossible to write normal/fast(?) Because it have missed clicks almost always. Also it make lots of noice, the ventilator just went crazy... I think it is a defective unit, so I am going to return it and get another unit, I will update my review when I get a new one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wouldn't recommend

    Posted
    HollyJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    PC seemed promising with touch screen and other cool options. However it would not stay connected to the internet. Everytime you clicked a link or tried to load a page, it would make you run diagnostics and then say you were not connect. I returned it 2 weeks later and purchase a macbook. I haven't had a single issue since.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Blue Screened at Geek Squad

    Posted
    Cruz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This particular computer had to be returned. It never worked correctly. The speakers didn't even work upon set up. I took it in within the return period and had geek squad trouble shoot the speakers. Not only could they not get them to work, it "blue screened". Needless to say, I returned the computer for a different hp.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    THUMB DOWN

    Posted
    Nancy
    • My Best Buy® MemberMember

    made purchase on assurance it had a mouse port - it does not [hate touch pad]. I have DSL with Verizon but this laptop does not have a port to plug into so no internet. I am a shut-in so am stuck with this thing. BIG FAT BUMMER AND BIG PURCHASE MISTAKE FINANCIALLY and otherwise

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wireless internet connection keeps dropping

    Posted
    rshawtx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Be prepared to run Network Troubleshooting several times a day. No other wireless device in the house (i.e. Android phones, Kindles, iPads) are dropping the wireless connectivity. The absence of a hard-lined Ethernet jack would've been an acceptable workaround.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Going to return the product

    Posted
    Hazelmere
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the computer tried to connect to the internet. No go. Went to Geek Squad twice and they claimed the problem was fixed. My next trip to Best Buy is to return the product. Very dissatisfied with service and the computer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Early failure

    Posted
    suzieq
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop's CPU failed within the first week of intermittent use. Then had to take it to Best Buy/Geek Squad for repair which were lengthy and grueling experiences. Do not recommend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unfortunate purchase

    Posted
    ViCaR5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    On the second day of using it, using home improvement websites only, with antivirus software installed, came a message to the display: call this number in 5 mins or your computer will be locked. Returned it.

    No, I would not recommend this to a friend