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Customer Ratings & Reviews

Your price for this item is $599.99
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The comparable value price is $799.99

Customer reviews

Rating 4.6 out of 5 stars with 1507 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Pavilion x360's touch screen, speed, lightweight design, price, performance, and size. They appreciate the convenience of the touch screen, the fast processing speed, the portability of the laptop, the affordability, the powerful performance, and the compact size. However, customers are negative about the battery life, fan noise, weight, storage capacity, and overheating issues. They have concerns about the limited battery life, the noisy fan, the heavier-than-expected weight, the insufficient storage space, and the tendency to overheat on hot days.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,507 reviews
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Compact, sleek and practical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other HPs, 17". This 14" is medium size (not too small, not too big) and portable like if I were carrying a larger iPad. It's not heavy or bulky. The anodized warm gold finish gives it an aesthetic sleek/chic look. I like that the keyboard can light up when I'm using it in a dim lit room. This computer serves its purpose for work related matters. I bought this at the early Black Friday deals when it was practically $300 off from the regular price. It was worth getting for all its features. I'm happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Windows Laptop for the price I paid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Mac guy since 2009 and this is my first Windows Laptop in 10 years. I needed one ungently to use with some softwares (Extron Global Configurator Pro and Nexia Audio Processor) for a new Audio and Video control over IP that work only on Windows. Two weeks ago this laptop was on sale for $499 so after looking at the specifications it was no brainer and got it from my local Best Buy. It took me a bit to get used again to Windows but in just a couple of hours I was working with my Extron software and completed the whole project in just three days. Now it's in my backpack with my MacBook Pro. I use the MacBook Pro for every day tasks and the HP to monitor my Audio and Video system at work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop for my wife and she has not stopped thanking me since. The laptop works seamlessly and easy to setup too. She loves it and uses it almost everyday, I tried to have a feel of it too and I was blown away by its performance. Great product for its price.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great to get work done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great and fast. I just don’t like the power switch to be on the left side.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great quality but heavier then I thought it would

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality!! Heavier than I thought it would be but still worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera awesome computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great my daughter and I we just love it. Perfect for what we needing

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I recommend this laptop 100% - for Students

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Think this is an excellent laptop for students and people who do office works and navigates the internet. It have an Excellent keyboard, sound and screen resolution and touchscreen (It feels like any Samsung or Ipad tablet). It doesn't weight much and have a decent battery life. In other words, I recommend this laptop, and it turns to be an excellent companion in everyday academic challenge.

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Great! Just the fan can be annoying sometimes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a deal on Black Friday. It’s fast, lightweight, and sleek looking. The only reason I gave 4 stars is because like other people said, the fan can be loud sometimes. I think it’s a hardware issue cause updating or changing settings doesn’t help. It’s strange cause I have an older HP Pavilion x360 from years ago that has a hard drive and it’s quieter than this. At it’s highest the fan almost makes a whistling sound. Fortunately it’s not constantly on and I’m willing to ignore it since I don’t have to use this in a public space.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price, Touch screen

    Rated 5 out of 5 stars

    Great New Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this for a few days but it's met and exceeded my expectations, especially for a $500 laptop. I swore off HP laptops back when the DV6 and DV9 were so popular and had melting video cards, but so far I'm glad I bit the bullet and got this. I've been using a 2011 Macbook Pro and a Thinkpad T420 for the last several years and decided it was time to upgrade, and I'm glad I did. The difference in performance compared to the other two is like night and day. I know SSD's make everything seem faster, but with an 8 thread 10th Gen i5 backing it up, I know it's faster. I also greatly appreciate the 1080 LCD. It seems like most inexpensive laptops, including my T420 throw a cheap 1366X768 LCD on them. The clarity on this new display is great as well. I haven't used it in tablet mode yet, but it's nice to have it in case I decide to some day. I love the look of it, the feel of the keyboard and the overall feel in general. It has a plastic case but it doesn't feel plastic; it feels every bit as sturdy as my Macbook Pro. Time will tell if it holds up as well as the Mac, but for now I'm very happy with my purchase and would gladly recommend this to a friend or family member. Good save, HP; you have a new/returning customer.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise, Weight

    Rated 4 out of 5 stars

    Good laptop with a couple of downsides

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a good laptop for the money. I've had it for 10 months now and it works just as well as the day I bought it. There are no technical issues as far as the hardware or the software. The backlit keyboard makes it easy to use in a dimly-lit environment, such as on flights. The keyboard is sturdy and comfortable to use. I have Microsoft 365 installed on it, and the apps all work nice and fast. The battery lasts for about 4-6 hours unplugged, depending on the programs I have running. The two major downsides, and the reasons for the 4-Star rating, are the weight (at least 2 lbs heavier than other laptops of this type) and the very-loud fan. Someone's got to re-engineer the fan! Otherwise, as I wrote above, it's a good choice for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 4 out of 5 stars

    Excellent full featured laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop to replace and older one crippled by Windows 7. This is a very good, full featured laptop, researched the recommended contents and this one pretty well fit the bill. Cost increased a bit from the bargain ones available but this will be the best one if you want lots of features. Turns on and loads fast. Quiet running. Screen resolution is very good, colors sharp, 14 inch screen and smaller size and weight is an improvement over a 15 incher. Touch screen is great, improves ease of use a bunch. Touch pad is fast and responsive, best I have used. Keyboard is large and easy to use. I have a separate keyboard but have not used it as of yet. Backlit keyboard is worth the added expense and it conveniently turns itself off when not in use. Speakers are nice, the fingerprint identifier works well. Overall I am very satisfied with this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    My daughter loves this laptop...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter used Macbooks for 4 years in HS, then for her 1st year of college... a few months ago her Macbook was acting up, so we went to get it replaced... I convinced her to look at laptops, because there was nothing specific to MAC/Apple that she needed... She was hesitant at first, but is now telling me she loves her laptop... so much more (notes, highlighting) she can do with the touchscreen.. and the laptop is 1/2 the price of the Macbook

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Awesome lightweight laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop almost a month ago, I love it!. I had a surface for 5 years and it began having issues. In searching for a replacement, I didnt want to sacrifice quality for price. This HP laptop is a total dream come true no sacrifice here, if anything it superceded all of my expectations.Very lightweight and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Best School Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, it's an excellent size for school and home use. The keys are very well separated and easy for you to type. Love the hour glass design, lets you open the laptop from any angle! Nice bright display (despite having to exchange it, the first one i bought came with a dead pixel). Everything looks and clear on the screen. Super fast, great for minimal school work but definitely not for heavy programming or video editing. Mostly for internet browsing, Microsoft programs, and light gaming. When there's heavy load the fan is a bit loud, but not to worry it will quiet down. Love this laptop!!! if youre in doubt, dont be.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Best laptop in 14" category

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during deal and it was really best deal. Worth the money, Touch screen, usage point of view is pretty good. I did my heavy programming work with more than two server based software and it's performance was amazing. only thing is it is little heavy but with battery life and screen size it is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    excellent little laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is very nice for a laptop keyboard. I really like the trackpad as well, and of course you can use it as a tablet if you so desire. It is one of the easiest laptops I've ever typed on to be honest. I got it for 500$, so It would be quite a challenge to find a better laptop for that price. It boots up very fast with the ssd it comes with, has a fingerprint sensor to log in quickly, and the screen looks really nice. The ssd is a little small, but you can get an external Hard Drive to transfer the important backup files, pictures, etc. , which you should backup everything important with an external HD anyway, so no marks off for that. Overall with the intel optane and snappy SSD I think this computer would be very satisfactory for anyone in need of basic computer functionality. I don't game, but I doubt this would be a good choice for those of you who plan on gaming. There is no dedicated GPU and the benchmark scores are not very good for the integrated GPU in this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    good computer for everyday use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought this for a present to me. It replaces a very old laptop. The speed of the computer is a big improvement and the touch screen feature is very useful. It has a good, clear picture and a very comfortable size.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Would Buy Again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a lower-model Version (i3 processor & 128 SSD) of this HP Pavilion Laptop for my Wife last year & liked it so much I wanted 1 too. I did want larger 256K SSD & illumined Keyboard as I often use in low-light conditions. Faster i5 processor is not really needed & seems to run-hot with Fan working-hard, but has not caused any problems. Touch-Screen & Touch-Pad both work well. This smaller & narrower (without Number-Pad) 14" Laptop is Exactly what I wanted for use while watching TV & is very Easy to Carry and Travel with. Had it 2 months now, Zero problems so far. I waited & Bought it On-Sale for $499.00 and am very Happy with it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Price, Touch screen

    Rated 5 out of 5 stars

    Great laptop for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP Pavilion x360 2-in-1 has everything I need for work. The touch screen is great and this processes all my programs effortlessly. I got it for under $700, and that's a steal for this computer. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price, Touch screen

    Rated 4 out of 5 stars

    Great all purpose computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for speed, light weight, 2 in1 computer that has multiple ports. The HP 360 has all of that. Bonus is the lighted key board. Good performing computer. Battery could last longer but exceptional. The weight is good. Price is reasonable for my budget.

    I would recommend this to a friend