Customer Ratings & Reviews

The laptop computer works as expected. What else can I say, it works no better than a much less expensive laptop that I bought about four years ago. For what it cost I actually thought it would be much faster and have better features.

Overpriced for what you get. IPS display has great viewing angles but dim compared to other panels. Keyboard is great for price point. Decent I/O but needs more. Touch screen is ok but it’s not meant to be the absolute best

Not too thrilled with product. Keyboard is difficult to manipulate. One has to press the keys pretty hard to get a response. The screen is very sensitive to touch. Image quality is average with blurred image appearing intermittently.

I have had this laptop for about 3 weeks and it has been messing up since I bought it. I have to carry it into best buy for maintenance already. The keyboard acts up and already has a dysfunction while I try to search something.

I purchased this laptop for my wife for Christmas 2020. Its's August 3, 2021 and it just stopped turning on. No other signs leading up to this sudden issue. It just stopped working! I've tested this twice. Purchase the 2yr coverage agreement and you won't have any issues. Opt out of extended coverage and I guarantee you WILL have issues! I don't want to throw around accusations but you read between the lines. I'm a huge fan of HP but this crap is ridiculous!

I was in need of a new laptop but couldn't afford it so I was glad to have been gifted this as a birthday present last year. Initially I had little to no problems with the laptop then 3 months later my touchpad stopped working and it began shutting down randomly. I also experienced audio issues and issues with the touch screen. I've spoken with support several times about the issues to no success and have tried installing/uninstalling drivers, updates, etc. I would not recommend this laptop. I'm only using it because I have no other options/little time to drop off at Geeksquad.

I expected more. I wanted something Faster and easier to Use than My 7yr old Computer that was put into the "Geek Squad" for repair. But all I received was a product equal to my 7yr old Desktop? It was frustrating in saying the least. I wanted to cry. It did the minimal. I informed the Salesperson that I need something fast for my Business. I now feel as though I were discounted? Or I was in his way. Customer Service was a "Hurry up" I have other Customers to attend to. I was in a tight position. So I got it. Only to return it. This product may be okay for another person with limited usage. But not me!

The equipment and keyboard got very hot, on the fourth day of use a noise started when I connected in zoom or google meet.

Screen popped out not even a year after purchasing. Mic also stopped working. 1 month after, mic stopped working again. Touchpad would occasionally work. Had to restart my laptop or redownload the driver whenever it stopped working. No it no longer works even if I restart my laptop and redownload the driver. My fully charged laptop dies within 3 hrs of use.

The laptop seems fine. However, being a reluctant end-user rather than an up-to-date tech person, some additional explanation of the features would've been helpful. Discovering things as I go, but frustrating.

A Work Horse! Cost efficient, but prone to multiple viruses and hacking! Despite purchasing an tech support plan, the issues were never resolved!

Great product but the mouse stopped working after only two months. The volume also does not get that loud. It starts to act funny when you add other usbs and have too many tabs open

At first this laptop seemed great being brand new. But I find that when I log out completely from some site, then close any windows and make sure to power off, it isn't always logged out of off as it should be. I can touch the keyboard some time later and not the power button; the laptop is still on and then I also find I am still logged into my email or Facebook or what ever I had logged out of! Also, the screen picture may slide to one side and hard to get it back centered. There are no instruction or any pamphlet or anything with this.

This computer is great for a nursing student. Picture and sound quality is great for lockdown webcam exams. Only issue I have is that it randomly exits my screen and restores the site I was on.

I bought this laptop after seeing the reviews. Once received I followed instructions to set it up and it was fine. I then turned it off and kept it aside since I didn’t need it right away for use. Now with schools starting , the need has come to use it and guess what , it doesn’t even turn on. It’s a brand new computer, never used, bought just 60 days ago and just wouldn’t turn on. And to make it worst, no phone number is listed on any of the booklets. I had to search up hp support numbers but can’t get hold off anyone. I’m stuck with a brand new useless laptop. I’m hoping I can take it to Best Buy tomorrow and see if I can get any help. Unbelievable

Find it hard to install & get icons on page & getting email access. Need help on learning how to navigate the programs & utilize the computer, add other apps & have questions on what programs were installed & security. Disappointed at this point in computer. Have tried to set up appt for training & more advice on navigating computer but always get put on hold on referred to Geek Squad on line, which is also difficult to get someone to talk to & assist.

Sleek and so nice looking. Not sure if I blew speakers already but I’m starting to hear a crackling noise so I’ve change to use a Bluetooth speaker instead . I need to listen to Spotify!

This computer looks very nice. I liked the keyboard. The touchpad sank down into the the palm rest when I used the left mouse key. Unfortunately the computer kept randomly freezing.

So far the computer has done what it's been needed for. I noticed though that the extended protection it was supposed to come with wasn't there so i have to now pay outta pocket for it

Bad for the price i wish I would've paid for a cheaper one probably would of had been less laggy Also sound is horrible