Customer Ratings & Reviews
- Model:
- 14M-DW0023DX
- SKU:
- 6404882
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the Pavilion x360's touch screen, fast performance, lightweight design, and affordable price. Many users appreciate the convenience of the touch screen and the ability to use the laptop as a tablet. Others praise its speed and reliability, even after several years of use. The laptop's portability and budget-friendly price point are also commonly mentioned as pros.
This summary was generated by AI based on customer reviews.
Don't buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this device for less than two weeks. It wasn't bad but windows failed all Best Buy Laptops and other electronic devices have problem. If you wanna buy any laptop buy it directly from their website
No, I would not recommend this to a friendHP HORRIBLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased end of November, screen unusable mid-February. This was for use for college semester. They estimated service return of 6-8 weeks on warranty, so cannot use for the rest of the semester!
No, I would not recommend this to a friendWorse Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Hasnt Been 30 Days and My Computer Is Acting Up....The Geek Squad Had To Send My Laptop Off Because It Keeps Pressing Letters On It’s On.....Can’t do anything on it because it constantly presses a letter
No, I would not recommend this to a friendMy worse purchase ever at best buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this laptop less than 10 times to check email. Tried to turn it the other day to check my email the screen could not turn on. I feel like I threw my money away.
No, I would not recommend this to a friendawful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Ive had it for less than a year and literally the first month i got i started having problems. im just trying to make it to the summer when student deals come back around
No, I would not recommend this to a friendLaptop not working locked up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this laptop for six days stoped working bringing back to Best Buy tomorrow my first day off if work Lost Lost confidence in it I’ll see what happens when I go to Best Buy tomorrow to return it
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for almost two years. Sounds want out within the first year. Now every time its sat down, picked up it is freezing and needs to be restarted
No, I would not recommend this to a friendQuit working!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 weeks in and it wouldn't turn on. Geek Squad had to ship it off, that has been 2 weeks and I get an email saying that it is being diagnosed! Not impressed so far but I'll update after the repair.
No, I would not recommend this to a friendOverhit and black Screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop shut down by itself and right now it's only showing black screen. It's not turning on at all. I tried to reset but still, nothing is working on it. Not recommended to buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Display and touchscreen issues" or any other applicable icon.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
It worked for 2 weeks and now it will not turn on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 2 weeks now it turns on when it wants to..maybe once every three days. Its adult only used and maybe 30 minutes at a time..very disappointed
No, I would not recommend this to a friendA
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the worst laptop.Second day I restart it and it took 2 days restarting then I brought I in best buy and return it.I am not saying that all this model are bad.May be my luck was bad.
I would recommend this to a friendTerrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, within days the screen went black and stopped responding. After they gave me a new computer to replace that one I’ve have audio and mouse issues. Save your money.
No, I would not recommend this to a friendwifi issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new computer and so far, it kicks me off of wifi constantly and then will not allow me to get back in. i plan on returning when i am home around thanksgiving because it is under warranty.
No, I would not recommend this to a friendComputer stopped working completely after 10 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer shut down completely after having it for 10 days. My son took this computer to school so this was really disappointing. Best Buy did switch it out without a hassle so that was good.
No, I would not recommend this to a friendMisleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never receive even after I got an email 3:33am saying pickup in 1 hour. I drove to Nashua store for nothing. You should change name to Circuit City because that’s will happen CLOSE.
No, I would not recommend this to a friendComputer sat too long and wasn’t updated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop sat too long and windows needed updating. Had to send it back to HP. It’s been 3 weeks almost and haven’t got it back yet. They are sending me another model. Not happy!
No, I would not recommend this to a friendReturn it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was returned due to a slight buzzing noise from the speakers so I had to replace it for something that was reliable to me in the past which was a Lenovo
No, I would not recommend this to a friendDoes not work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting from the internet. Every other device in my house doesn’t get kicked off, but this is the computer my daughter uses for school so it’s unacceptable.
No, I would not recommend this to a friendPower off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc torning off like battery dead. Realiyy is battery full, after some kind of actions it may torn on or not. Dont buy this item. I dont know what to do now.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this computer for less than two months befire the backlight went out. Not worth the time or money.
No, I would not recommend this to a friend