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Customer reviews

Rating 4.6 out of 5 stars with 499 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 500 reviews
  • Rated 4 out of 5 stars

    Yes RAM can be upgraded but it runs hot if so.

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    Posted .
    Owned for 3 weeks when reviewed.

    I got this during Black Friday sales, because it was marked down to $650, I think it was. For the price, this is a pretty slick little machine. I'm not a gamer, but I put this through its paces every day. The re are 2 reasons why I'm giving it only four stars: 1. I had to exchange my first one, because there was something glitchy. 3 days before expiration period, it died, so I brought it in for an exchange. I've had this new one for a month and it has worked perfectly. 2. The fan is loud. But maybe that's because I upgraded the RAM. To those who want to know, YES, you can upgrade the RAM. I put in 32 GB, not knowing what would happen. The only thing I've determined is that it probably requires cooling by the fan more frequently. Also, because the computer gets kind of hot, I've put it on a wire rack about a half-inch from the desk, so that air is circulating all around it. As I said, for the price, I got a bargain, and it's a great little machine. B&O sound is good for a laptop. I don't use it much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best for the given price

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    Posted .
    Owned for 1 week when reviewed.

    Very nice. Laptop. 11th generation i5 processor works really fast. The screen size looks small though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted .
    Owned for less than 1 week when reviewed.

    Great product for daily use I really love it It deserves the price really great The most things I love on it is The finger print and the keyboard lighting and the x360

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    Owned for 3 weeks when reviewed.

    Great buy and has all I wanted. Replaced an older HP Laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    Owned for 1 month when reviewed.

    Great laptop! I use it everyday! So glad I picked this one to buy. Touch screen and easy to use !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a valuable laptop, minus a touchpad.

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    Posted .
    Owned for 3 months when reviewed.

    As someone who is a music listener, music recorder, and photographer, I was having a difficult time finding a valuable after I've destroyed my 2015 MacBook Pro back in late February 2020 due to technical issues/problems. Until I've found this one, I was interested in getting it due to positive info and customer reviews. Not a choice to say, right? Anyway, I had decided to buy this laptop just for the sake of living and I was expecting it will be different than my old Dell laptop that was died down in 2015. Until I opened, set it up, and wow, what is this?! A tablet-alike laptop that can run fast, perform well, and has two different drives which are 544 GB in total! I also never had a Windows 10 and 2-1 laptop before and I was impressed with this. It has plenty of apps you can look on this laptop, too. My only negative about this laptop is the touchpad and it was driving me nuts so I am using a portable since I first opened this laptop which I highly recommend to do so. If you already have a portable mouse as I did before purchasing a laptop, then do not worry about it. As for this laptop, I mostly use iTunes, Internet browsing, picture editing, and Microsoft Office. Personally, not for gaming which I do on my Xbox, Playstation, and Nintendo. You can still do gaming on this laptop but not for me. Also, I bought a portable CD drive because this laptop does not have a CD/DVD drive to play so I decided to buy one of those and burn all of my music CD-ROMs on there to iTunes. Pretty simple. Anyway, if you are dying for a good laptop that is worth your money and can last for 3-5 years, please consider this one! It's a must-buy and you will never regret it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST AND RELIABLE

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    Posted .
    Owned for less than 1 week when reviewed.

    Great laptop. Very fast and plenty of storage for home use. I was debating between a 1TB HDD or a 512GB SSD and I think I’m much better off with the SSD. My old computer took forever to even boot up, much less open a file or browse the web. Really glad for the touch screen, the full size SD card reader, and the side vent. The only complain I have is that it does get pretty warm when I’m downloading large files, but I’ve never had a laptop that didn’t. The price may be a little high, but after experiencing such speed, I’m not complaining. I purchased two of these laptops and am very satisfied not only with the performance, but with how they look and feel as well. 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT, AFFORDABLE, & LIGHTWEIGHT

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    Posted .
    Owned for 1 week when reviewed.

    I have been researching for a lightweight, durable, touch screen, affordable, backlight, gold color, laptop. This is my second HP computer. I LOVE IT. I'm currently pursuing my doctoral degree so I'm constantly on my laptop. It was easy for me to set up. I installed Microsoft 10, antiviruses, and I was able to transfer all of my files from my old laptop to the new one. I highly recommend this product to anyone who is looking for a laptop that will meet all of their needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer that gets the job done!

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    Posted .
    Owned for 1.5 years when reviewed.

    Nice computer that gets the job done! It's very simple to use with a nice display of graphics. The speakers are loud and clear. Lastly, I think the color is so cute.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for school, not so much for games

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    Posted .

    This laptop is so cool. I love the touchscreen and the feeling of it. It feels premium and doesn't bend and flex like some other laptops. The keyboard itself isn't bad. I would prefer a mechanical keyboard but this will suffice. I hate track pads on all laptops. I always plug in a mouse on laptops.(That's just a personal bias I have) I do a lot school work on it and it's fine. The fan doesn't really turn on unless you're doing something heavy like video editing or gaming. Its okay, it doesn't sound like a jet engine or anything but you can definitely hear it. You can do some light gaming on it but don't expect to play Control or Shadow of the Tomb Raider anything like that. You can probably play Fortnite on it with low settings tho. Overall, it's a great laptop for school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Speedy processor

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    Posted .
    Owned for 3 weeks when reviewed.

    Been using this HP Pavilion x360 laptop for almost a month now and I find it being a fairly decent laptop. The laptop starts up super quick (even faster than my iMac!) and the processor overall is super speedy compared to my Intel Core i3 Acer laptop that I used to own. Everything about this laptop is almost perfect. My only complaint is that the battery does not last as long as I hope it to be. I don't use this laptop for a long period of time every day and when I do use it, I notice that the battery is already halfway gone after 2 hours of usage. I also notice that the battery drains by itself without me using it --- I would charge it while its off, unplug it, leave it for several days and then when I turn on the laptop, the remaining battery would be at 85% --- without me using it! This has never occur to me with any of the laptops I own in the past and I've owned quite a few. Besides the battery problem, I'm liking all the features and the speed of the processor of this laptop. It is lightweight for laptop usage but a bit too heavy as a tablet so I don't really use this as a tablet at all. Hardware seems sturdy and not cheap-feeling, nothing plastic-feeling of sorts. Picture and sound quality is excellent as well compare to my old laptop. Overall a good laptop but I might have just got a dud battery (however, don't see a way of changing the battery). I do recommend this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonder laptop

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    Posted .
    Owned for 1.5 years when reviewed.

    Works super smooth. Touch screen is great. Definitely recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop I've own

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    Posted .
    Owned for 3 weeks when reviewed.

    I ABSOLUTELY LOVE IT!!! I didn't like it at first due to being used to surface laptops but I truly love this after I customized it and made it my own. Love the fingerprint sign in. The 2 in 1 convenience, feel, and touch screen. I like the option of the keyboard lighting. It's fast, lots of space for my documents and/or pics. I love how it has to USB parts, a memory card slot, and a HDMI port. What more do I need on this laptop. I love the color of the laptop too. Very different. The only thing that I don't like, is the battery life. It does not last long. Within 2 hours, the battery is already at like 85% from a hundred. Other than that it's a good screen size for me and I just love the laptop. Very modern and up to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Met Expectations

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    Posted .
    Owned for 1 month when reviewed.

    This HP laptop is all that I had hoped it would be. I wanted a mobile form of my desktop, and that is what this is. The display is crisp and clear, and the keyboard comfortable. I wasn't sure if I really needed the backlit keyboard, but I'm so glad I chose to get it. It is particularly helpful when the lighting in the room is dim. I like the touchscreen, although I usually use the mouse I bought to go with it. I'm already familiar with Windows 10 and was able to easily sync the laptop with my desktop. There are many features I haven't explored yet, but what I have used have all met my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful!

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    Posted .
    Owned for less than 1 week when reviewed.

    Great laptop! Love the size and the battery life is great! I used this laptop for 4 hours straight and still had 40% battery life left. Loaded Office and all of the software for my job on this thing and it runs everything like a champ! Love it. Would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted .
    Owned for 1 year when reviewed.

    This HP Laptop has everything that I need at an exceptional speed and a very comfortable price . Excellent storage capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it!

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    Posted .
    Owned for 1 month when reviewed.

    Upgraded my old HP Pavilion Sleekbook from roughly 2013. I previously did not use my laptop very much but in the last 6 months or so I have started dabbling in photography. This laptop works great with the programs that I use. It is small enough to fit in my camera bag but big enough for what I need it for. Fast and efficient. Also, the folding mechanism that turns it into a tablet is a major plus. I was in-between spending the money on a Macbook for the sheer fact of its credibility or getting something with all of the features that I wanted. The touchscreen & SD port won this over for me. I am very happy with my purchase, at about 2/3 the price of a Macbook.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Pavilion 14"

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    Posted .
    Owned for 1 month when reviewed.

    Pros: Good computer, perfect for a "babyboomer" keyboard with large letters and numbers. Fast start. Cons: Battery good for only 4 hours. Must use battery saver if you want to use it for at least 5 hours. For updates, Geek Squad member recommended to check updates every 2 or 3 days which will minimize the possibility to get the blue screen showing "WINDOWS DIDN'T LOAD CORRECTLY" Geek Protection plan a plus- Andrew was very professional and knowledgeable about his job . 5 stars to him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    Owned for 1 week when reviewed.

    So far so good. My wife got this for work as a real estate broker and it does what she needs and then some. The touch screen makes it easy to sign edocs and it runs very fast for the price. Overall a great option for someone who doesn’t want to spend $2000 on a laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, except for the battery life...

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    Posted .
    Owned for less than 1 week when reviewed.

    I replaced a Microsoft Surface laptop with this HP when my Surface started giving me grief after having it for only 1-1/2 years. With no help from Microsoft support (they suck!) or the Geek squad (who is not allowed to touch a Microsoft product after the initial 1 year warranty, not even to send it out to Microsoft for repair), in frustration I started looking for an affordable replacement. I decided to go with HP because I have an HP desktop, which I love. Overall, this is a good machine and has everything I need. However, I am not happy with the battery life. This morning it went from 100% to 29% in just 3 hours of usage. I guess I was spoiled by the long battery life of my Surface. Other than the battery life, it is a good machine.

    I would recommend this to a friend

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