Customer Ratings & Reviews
- Model:
- 15-bk075nr
- |
- SKU:
- 5365609
User rating, 4.2 out of 5 stars with 22 reviews.
4.2(22 Reviews)- 16 Answered Questions
Customer reviews
Rating 4.2 out of 5 stars with 22 reviews
(22 customer reviews)to a friend
- Cons mentioned:Customer service, Hard drive
Rated 1 out of 5 stars
Don't waste your time with HP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Pavilion x360 9 months ago and the HD failed twice. It failed the first time at the end of August. I sent it in to HP, had to pay them for the privilege of shipping it to them, they had it for 2 weeks and I finally got my computer back after 3 weeks. Within 2 weeks, the new HD FAILED! I was without a computer again, this time for 2 weeks because they paid for one day shipping. When I received it back, I haven't been able to use it properly. I cannot set up my user account (tells me I need to download an app-but I can't download an APP and seriously why wasn't this handled before they sent it back), I can't personalize my computer because it says I'm not an administrator, I cannot open the start menu (I click on it and it literally does nothing), and I cannot use Cortana nor any of the icons across the lower bar. I've been trying to reach my case manager since Thursday (now Sunday) and I tried customer service today, and after 45 minutes on the phone with them trying to navigate the various menus and dumb-butt people, I get transferred to some fee-based software department where they refuse to help me without charging me even though it was HP's fault for sending me back a faulty computer. Don't waste your time with HP products. They are just terrible.
This review is from HP - Pavilion x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 6GB Memory - 1TB Hard Drive - Sport purple, Ash silver
No, I would not recommend this to a friend Rated 1 out of 5 stars
Worst buy ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer back in April from best buy. Just reached the two week mark so that I couldn't return this. Been on the phone with hp customer support for a total of 5hrs and countless forums trying to fix the issue of an uncontrollable cursor. It opens files, programs, you name it. I've disabled it but the mouse pad works so bad I also get no where. Buy at your own risk
No, I would not recommend this to a friend