Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- |
- SKU:
- 6390495
Customer reviews
Rating 4.2 out of 5 stars with 906 reviews
(906 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Runs good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ. Just be careful when filling the ink. Use a rag to catch all drips.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Back Print
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The photo printout isn't sharp enough. It disconnects from wireless mode and gets stuck when you go to make continuous prints.
No, I would not recommend this to a friend - Pros mentioned:Print quality
Rated 2 out of 5 stars
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used HP for years but this model appeared quick to get on the market. The ink system is perfect but the vertical paper feed coupled with low paper capacity and manual duplex printing makes it a poor choice for my office. Returned for a HP OfficeJet 8025 with auto-duplex and larger paper capacity. Love it!
No, I would not recommend this to a friend Rated 1 out of 5 stars
N & N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Note we have always owned a HP printer. Our last one had many issues after less than 1 year. Returned for full refund and purchased this model. This model challenging to use poor print quality, and took 7 minutes to print from a document B&W from my mobile connection. Note this document only had about 15-20 words!! Returned that for full refund and purchased from a different manufacturer and are very pleased. HP quality control has sadly lost my faith in purchasing their product.
No, I would not recommend this to a friendRated 1 out of 5 stars
HP Customer No-Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this HP printer in August 2024. From the start, the printer would intermittently stop printing with a message to remove and reinstall the print cartridge (black). After dealing with this problem for weeks, I called HP Tech support (3 times) only to have them send a replacement new cartridge. Unfortunately for me, the problem continued to occur. After additional call to HP, they agreed to send a replacement printer, but only after receiving the damaged unit at their facility in California. This left me with no printing capability for approximately 2 weeks. The replacement unit has been in use for since January 24 and the same issue has occurred.
No, I would not recommend this to a friendRated 5 out of 5 stars
HP smart-tank printer perfect for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was seeking a full-service printer with ink tanks instead of ink cartridges. I LOVE the wireless printing from different devices. It is not a "rapid fire" printer but perfect for my home/home office needs.
I would recommend this to a friendRated 5 out of 5 stars
GREAT printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer! I was talked into going with the smart tank by the associate because i hate buying ink. You will pay a bit more for this printer but the ink lasts sooo much longer! I highly recommend this printer!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
ink tanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you'll need geek squad to install it.to me it is really messy unless your an expert with computers . it might work great if you get it installed
No, I would not recommend this to a friend Rated 2 out of 5 stars
No auto 2 sided
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is super SLOW and it does not print double sided unless you flip the pages manually. I did not even check as printing two sided seems like it should be automatic on any new printer
No, I would not recommend this to a friend- Pros mentioned:Print quality
Rated 2 out of 5 stars
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold much paper. And freezes up on me at least every other day. I have to unplug it for a bit and plug in again to reset it. An expensive printer to have such issues. However it does print nicely and I really like not having to replace ink cartridges every month.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Krystal,
This is very upsetting to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Rated 4 out of 5 stars
Still getting used to it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little different from the Cannon that I had so need to get used to things a little better.
I would recommend this to a friendRated 5 out of 5 stars
I have not set this up yet, using up old ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If this solves the expensive ink cartridges, it will be worth the investment. I am using up the old ink cartridges first because they are so expensive. It was almost cheaper to buy a new printer instead of ink cartridges.
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected and more. Plan to get mom one
I would recommend this to a friendRated 4 out of 5 stars
Good and adequate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and adequate. Has some quirky wifi glitches. Overall a good buy.
I would recommend this to a friendRated 2 out of 5 stars
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using to make tshirts printed very foggy and not clear depedning on images going to return
No, I would not recommend this to a friendRated 1 out of 5 stars
HP Smart Tank Plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper kept jamming. Returned it for a different product.
No, I would not recommend this to a friendRated 4 out of 5 stars
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really. like this product!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRated 2 out of 5 stars
Why did I buy HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 printers before I got one that worked. That is not acceptable quality. The premise of the tanks is good just make good ones. As usual I was told no one else has had problems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer Heads Fail to Set up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design. Can't set up printer heads. Waste of time and money! Worst printer ever.
No, I would not recommend this to a friendRated 4 out of 5 stars
Household
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer and fax combo. Will be of great use to my family
I would recommend this to a friend

















