Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$229.89
Save $100
Comp. Value: $329.89
Deal ends tomorrow

Customer reviews

Rating 4.2 out of 5 stars with 911 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 911 reviews
  • Rated 5 out of 5 stars

    Solid

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good unit, my only opportunity for improvement is with HP online support.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this less than one star I would. THIS ALL IN ONE "PRINTER" IS THE WORST ELECTRONIC DEVICE I HAVE EVER OWNED!!! I am outside my 15 day window to return this product. I didn't realize what a piece of garbage this machine was until a few weeks of trying to make it work. I thought it was just that the wireless function was glitchy, but then I bought a USB cord to connect it directly to my computer. That didn't help. I do not want a refund; I only want Best Buy to replace this with an all in one printer that will work. Both my husband and I are teachers who have to do a lot of remote work nowadays and rely on scanning documents to upload to our students. What should take 5 minutes takes 45, since it keeps interrupting the scan process with error messages and we have to start all over. I am currently on hold with Best Buy to try to get a replacement - I have been on hold for an hour and have not been able to speak to a supervisor who can possibly make an exception and accept a return after the return window. If I cannot get this returned, I will have wasted close to $500 on this after buying the $40 USB cord to try to fix the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints from me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, makes great copies at a decent speed. Have not used scan yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 651

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and cheap printer compare to the other products that I've been review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very easy to use. Just installed and started printing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp650

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a quality replacement for our previous printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product on hand.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had product so I could Pick it up same day. I won't buy if i have to wait.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer was great except for see below

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not automatically print back and front of pages without having to print one side, then go to printer and turn pages over manually and print on other side.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good haven’t tried printing pictures yet but everything else excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I bought this. It comes in handy when I need it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glenda Barrett

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having trouble getting to know my new printer. Can't seem to be able to get the margins right. It's difficult for the paper to feed properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Inkjet Printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the printer is performing well as it should for being brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in one printer. Especially love the ink wells for printing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Printer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the printer and the customer service is fabulous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job! Just wish it was faster. Overall very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing printer definitely would buy again and recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It was great while it worked.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer had problems with print cartridge errors and print quality issues that increased over the initial days of use. Finally the printer died while HP support was troubleshooting. I only had the printer for 3 weeks. I am currently awaiting for a replacement printer from HP. I am hoping the replacment printer will make up for the disappointing experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Has everything we need.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble setting it up, but now it is doing fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having the refillable tanks.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the tanks is a great way to always see how much ink is left.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works when it wants to

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it does work, it works great. But most of the time it won’t even print. Super annoying I paid a lot for this and bought it for my small business.

    No, I would not recommend this to a friend