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Customer reviews

Rating 4.4 out of 5 stars with 135 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers recognize the Spectre x360 2-in-1 laptop for its fast performance, privacy screen, and lightweight design. They appreciate its long battery life and powerful processor, which make it suitable for various tasks. While there are no major drawbacks mentioned, some customers would prefer a more affordable price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 135 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beautifully crafted Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP really hit the mark well with their Spectre x360 series notebooks. I have bought more than one (about seven) of these 13.3" units and have been very pleased with performance, quality and sleekness. Thanks HP for good engineering and value.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Performance, Privacy screen

    Rated 5 out of 5 stars

    Amazing laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Spectre X360 13" gem model is stunning - not only in design but also in functionality. I purchased the model with the Privacy screen as I am a frequent traveler. The option is amazing- it really works! The 2-in-1 feature is also very helpful when traveling. Lastly, the i7 whiskey river with 16 GB of RAM is very fast. It more than keeps up with the 8+ apps that I have running at the same time. I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Privacy screen

    Rated 5 out of 5 stars

    Rock Star 13" Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the HP Spectre x360 with the i7-7500U which was a dual core machine. I use my laptops for work, often with several large excel files, word files and other work products open at once. At times, you could definitely see slow downs as the dual cores tried to keep up, even with 16GB of RAM and a fast SSD drive. One of the most obvious slow downs was in web browsers. I knew that Whiskey Lake CPUs were coming, so I waited for a new HP model. Man, I was not disappointed. First of all, the machine is beautiful. In a room full of Apple lovers, I pulled out my Poseidon blue and brass accented laptop, and the room was filled with gasps. I plugged in the adapter for HDMI on the gem cut edge and more gasps... Other features everyone is blown away by; hardware kill switch for the cam, the built in privacy screen and the fact that it is a convertible unit with a touch screen. Overall, this is a solid machine. I leave the thermal setting to "balanced" and the fan rarely comes on when I am working. The quad core handles all applications like a champ and all components work fine - I use a logitech bluetooth mouse and headset and everything is smooth and functional. The 1920x1080 screen is "ok" - if you are into high res (4K) or viewing a lot of art/pics, etc., you probably want to go for the 4K version (but I think the privacy screen is only on the 1080p unit). I don't use the pen, but it works. I have the Samsung Note 9 and I don't use the pen on that either. Battery life is not 22 hours, but for standard use you can expect a full work day. Charging is pretty fast, and the charger is very small compared to the older chargers. HP machines have a lot of drain in sleep mode, and this machine has the same issue - so if you want the battery to last while you are traveling, you will be using hibernate mode. Other negatives include mediocre speakers (even though they are Bang & Olufsen) and a small fingerprint reader which is nowhere as good as my phone. The keyboard is very good with good travel and it is not "clicky" so I can type in meetings without everyone being distracted. The backlight is good but it turns off after 15 or so seconds until you touch it again, and there is not setting to change this. One the silver unit, in bright room light, the backlight is not needed, but because this keyboard is black, it is always needed. Regarding ports, I wish I had another USB 3, but the two Thunderbolt ports are great - it is very likely you will need a USB / other device hub...I bought the J5create with the HDMI and ethernet and really like it. I am not sure if I will ever use the microSD card port - unfortunately my phone's card is not very easy to pull out, so I will transfer stuff via cable for the most part. The synaptics mouse pad works fine and is nice and big. The improved wifi I am excited about, but I have not seen much in the real world in terms of benefit. The antennas seem to be sensitive, and on 5GHz I see full speed at home based on my service (200MB dpwn and 40 up). Wait for the laptop to be on sale - $1300 is the correct ASP. I am very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Privacy screen
    Cons mentioned:
    Runs hot

    Rated 4 out of 5 stars

    Best computer I've ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good three-in-one. Since it has a solid state drive, it boots in half the time of other brand new computers. It still hasn't loss performance after loading all my programs and applications into it. I particularly like the fact that I can use it as a computer or a very expensive tablet. The screen keeps prying eyes away but sometimes make it harder to see. This is particularly true when I use my finger on the touchscreen. It has a stylus that helps with that. Battery life is decent, not great. It can last a long time when using work or even video applications, but that is cut short dramatically when playing games. I know that that is true of all laptops, but my point is that that's what it is, a decent battery. My main concern is that it runs very hot. It can be uncomfortable when I have it on my lap. Another thing is that it only has 2 C and 1 USB ports. I know, I know, its for size sake, but I had to buy a separate adapter to connect peripherals. One of them was a CD/DVD drive which it comes without. However, I am pleased with my buy. It is there when I need it doing what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Beautiful Powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quick glance at this laptop, and you will be awe struck by it's design. Upon picking up the laptop you will appreciate it's craftsmanship. Much like a Swiss watch the design, beauty, and craftsmanship coalesce in to one of the best Ultrabooks made. I originally purchased the HP Spectre without the UHD display when it was on sale for 1249.99. Twelve days later the UHD display model was on sale for 1249.99, and the Non-UHD display went up to 1499.99. I quickly exchanged the machines for the UHD model. Both are same in form, and function. I really don't find any negatives with the machine. I enjoy the upgraded i7 Whiskey Lake's raw power, and battery sipping architecture. The 16GB of RAM is a much needed upgraded from my previous machines 8GB. I love the speedy SSD drive, and was pleasantly surprised this machine ships with 512GB. The only negative I can really mention is the lack of ports, but even then it's competition suffers from the same problem. The HP Spectre adds one additional port in the form of microSD which the Lenovo's are missing. The other issue is the palm rest loves to leave smudges. The HP Spectre even comes with a cheap sleeve, which is a nice touch. Just make sure to grab it out of the bigger box the laptop comes in, as I almost missed it and threw it out.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint

    Rated 4 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this laptop for about 1 1/2 years, almost 2, and it's pretty good. For a system with 16 GB memory, I was surprised to experience lag to the point where I had to restart the computer. Sometimes the scrolling feature on the mousepad wouldn't work either and I'd have to restart. Other than that, I appreciate this laptop for its ease use - it's easy to navigate and search for certain applications on this computer. The Face ID is a nice touch, the fingerprint was tedious for me as it took more than one try to get in most of the time. I love that this computer can turn into a tablet and that there's an automatic tablet detection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Light weight, Privacy screen

    Rated 5 out of 5 stars

    Nice Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech at Best Buy was great. I am pleased with my purchase. The processor is fast. The touch screen works well. The laptop is light weight. I really like the dark blue color. The keys are back lit and are easy to type on. It came with a nice sleeve.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Fingerprint

    Rated 4 out of 5 stars

    Beautiful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised with design of this laptop, it has a really beautiful and elegant style! Performance is ok for now, but it has some awkward features because of which I can't give it 5 stars. Main issue for me might be the lack of proper card reader, there is only one for Micro SD. Also, if you're charging the laptop, only one USB and USC-C are available, which can be a bit of annoying. And probably, the most annoying thing is the amount of fingerprints you leave on the screen, it becomes really messy very fast. I'd also wish it is a bit brighter in daylight. Beside that, and for this price range, I don't think I could have got anything better. It is very light and quality built. Also, pretty fast with good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Great all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was searching around for a while for something compact enough to take on trips with me, but also powerful enough to do all my work without needing a desktop. This is hands down one of the best purchases I've ever made. The keyboard has pretty good travel, battery lasts me a day's work for online classes, the screen gets pretty bright compared to others with the same price, and the specs allows for a really powerful machine in such a light body. Definitely recommend if you're trying to spend your money on something that will last.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking at a Lenovo product that is similar to this laptop, and I changed my mind due to my experiences with Lenovo laptops in my profession. This Spectre laptop is small and portable, and that is exactly what I need for carrying it around with another laptop associated with my job. Small is necessary as I expect to be using it in managing care for a lot of people. I upgraded to the I7 processor to give this laptop a longer life, and 256 GB is too small of a hard drive since Windows operating system will grow over time with updates, etc., and you won't have a lot of space left in 2 years. I suggest using the HP Update Assistant to update BIOS and other components right away. Then, make sure you check for Windows updates. This laptop will get warm at times since it's an I7, but HP provides an application named Command Center (I think) that allows you to switch to a mode that will run the fan a little more rigorously, and it will adjust performance. I have not noticed a significant drop in performance yet when using this mode. My only issue is that the Intel Chipset updates that HP has available won't install. It fails every time I use the HP Update Assistant, and the error message says I canceled the install. It's still a good laptop, and probably worth spending a little extra money if you're already in the $1000 range.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi connectivity

    Rated 3 out of 5 stars

    I wish it were better. Needs Work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first PC in over 10 years after owning 2 Macbook Pros, and a Macbook air. I did lots of research and came across this HP as being one of the really good options on the market, currently. I have had it for just about a month now, and have noticed some not so great things about it. The main issues being a completely terrible touchpad experience, and also inconsistent, unreliable Wifi connectivity. The touchpad issues are the most glaring problem with this device. Every other time I boot the computer up the touchpad gestures just won't work at all. I have to restart it, sometimes multiple times in order for them to work again. I have downgraded the driver, as I found that to be a solution via scouring the internet. That will work, but then the touchpad will go back to not working, and I again will have to reboot. The Wifi functionality and connectivity is an issue as well, where it will just remove itself from my network and need to be restarted to get back on it. Or it just won't connect to it at as if it had never connected to it before. One more minor thing is the screen seems a bit dim for what I would expect in an upgraded display, and for what I am used to even on an older model Macbook Pro. The pen and touch screen functionality seems to be pretty good and smooth. I've already utilized it for some documents I needed to doctor via Adobe. It runs pretty fast and the finger print scanner as a means to log in is very convenient. Keyboard it nice and feels good to type on. All in all I do feel that I should have maybe gone with another option for my crossing back over into the PC universe. Hopefully HP will come out with a fix for the touchpad issues. Seems to be prevalent with their laptops.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this laptop has done nothing but surpassed All my expectations. It's extremely fast, extremely light, the battery life lasts about a day and a half with all day use. The i7 with the 16 gigs of RAM makes multitasking Breeze. I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Privacy screen

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop if you need something for work and light gaming at home. Pros: - comes with pen and a sleeve - excellent battery life (this varies for everyone, especially on which browser you're using) - solid build - it can get hot during heavy load, but it's normal as an ultrabook - quad speakers have great sound - privacy screen is useful at times - charger is small Cons: - fingerprint reader only works half the time. I know this is normal since I have dry skin, but my phone can recognize my fingerprint so i'm not sure if this one is more "sensitive" - bezels around the screen is a little thick

    I would recommend this to a friend
  • Cons mentioned:
    Runs hot

    Rated 4 out of 5 stars

    Good for light duty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this computer for work, wanted a nice two in one that would be quiet and I could use an external display with. Chrome and QuickBooks are really the only thing it runs, mostly 100% quiet, fans do come on a little during heavy QuickBooks use. I prefer this model to the 4k version, I had the 4k one at first but the battery life was terrible and the fan was always running heavily. Be warned this computer runs with the lid closed no matter what the settings are, so you need to enable hibernation. I've read this is a problem with a lot of 2 in 1s with Windows Hello. Otherwise it's zippy, things load quick and works as you'd expect. Would definitely not use for any heavy lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for grad school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been able to run every program I have thrown at it with ease. Also being so compact and lightweight, it's easy to take between home and school. Tablet mode makes reading long articles and study material very easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Great Convertible with a Display Mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop for the power and privacy display features. Having a pen included with it is a nice bonus in the event I want to flip it around and use it as a tablet! It's not too heavy and the battery is a bit nice. What's a bit of a letdown is the quality of the display; everything appears to have a yellow-ish tint to it, which is kinda poor quality for watching some videos that have vibrant colors. I've been told you can change the settings to remove the tint to the display, but this isn't the default setting on the laptop, which may present an issue to those less tech-savvy. But all in all, best to get this laptop when it's on sale! You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Privacy screen

    Rated 5 out of 5 stars

    Love my new computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a similar version for my work computer and loved it so much I got the newer version for personal use! I love the built in privacy screen, size, fingerprint/face login, and ability to use as a tablet. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs vs. price = Really solid deal. Perfomace has been great. Incuded accessories (pouch & pen) is a great value add. Sound is pretty great too. So far, so good!

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Performance

    Rated 4 out of 5 stars

    It is a great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Has done everything we have needed it to. Would definite recommend it to my family and friends.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Fast, stylish everyday machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade after years of using only a Microsoft Surface. It's a great-looking machine and works wonderfully for everyday use: streaming video, extensive Internet browsing, basic photo editing, and gaming (it can handle Civilization VI which is about the most graphic-intensive game I play). It does seem to run a little hot and the fan is often on, but I don't find it distracting. Overall a great value that's served me well.

    I would recommend this to a friend
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