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HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Ash Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 96 reviews

  • 20%
95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
driver
  • Rating: 4 out of 5 stars

    Satisfied now that I have a working product

    Posted
    KatieM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I originally purchased this product in the store and had it shipped to me as they did not have the model in stock. I received it in 2 days as advertised. The track pad mouse and several keys did not work, straight out of the box. I installed all of the appropriate drivers, made updates, uninstalled and reinstalled drivers and the mouse still did not work. I spoke with HP, Microsoft, and Best Buy support and the consensus was I received a faulty product. Fortunately I was able to exchange the computer and my local Best Buy then had some in stock. Now that I have a computer that works, I am happy with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic High-Performance Laptop

    Posted
    optimummind
    • Tech Insider NetworkTech Insider Network
    • Top 10 ContributorTop 10 Contributor

    ======= Summary ======= The HP Spectre x360 - with its fantastic design, build quality, ergonomics, bright display, performance, and long battery life - is an All-Around Winner~! This is the BEST laptop I've ever used. HP FTW~!! _______ Pro's: 1. Bright, crisp, & responsive 1080P touch-screen (1-Watt, 400-nits). 2. Relatively light (~2.9 lbs) and thin (~14mm) for a 360-degrees convertible laptop. 3. Tent and Tablet modes are useful and nice to have. 4. Pen support. 5. Excellent keyboard and touchpad. 6. Great design & excellent build materials and quality. 7. Good selection of ports - both USB Type C & USB Type A. No need for dongles~! 8. Excellent performance from the Intel Core i7, SSD drive, and 8GB of RAM. 9. SSD is upgradeable (NVME M.2). 10. Fantastic battery life. 11. Great cooling design = quiet operation. ________ Neutral: 1. Fingerprint magnet on this dark surface material. ________ Cons: 1. No Microsoft Precision Touchpad driver. But there is a workaround... ==== Design & Build Quality ==== The HP Spectre x360's new Gem-Cut design language is sleek, modern-looking, unique, and very pleasing to my eyes. It reeks premiumness and feels great in the hands as well. It feels dense, high-quality, and solid as a tank. Love it~!! HP did an ingenious job by placing the power button on the top-left corner of the laptop base and the charging port on the top-right corner. Not only is this an excellent use of space, it is also very practical by avoiding clutter with other accessories and preventing accidental power-on and power-off. Brilliant~! Other thoughtful & smart design decisions include the user-facing speakers located right above the keyboard area as well as the fingerprint scanner located right below the arrow keys. As a result of its placement, any music and videos you watch and hear will sound louder, more detailed, and fuller. The fingerprint scanner worked very well and I was easily & quickly able to log-in to my Windows account. The touchscreen worked accurately and in a very responsive fashion allowing the switch to Tent or Tablet Mode to be seamless and frustration-free. The only thing I can complain about, and it is a small First-World complaint, is its tendency to easily show fingerprint smudges and marks. With that said, I've owned several darker laptops before in the past and I'm used to cleaning it up frequently. 10 out of 10~! ==== Display ==== The special Intel-developed 1-Watt 1080P display, which can still get as bright as 400 nits, is crisp, has great color accuracy and contrast, and is a pleasure to stare at. For peace of mind, it is good to know that HP is using the protective and durable Corning Gorilla Glass on it. Touch functionality worked flawlessly as did writing with the HP pen. 10 out of 10. ==== Speakers ==== The sound on this thin & light ultrabook from its quad-speaker configuration is great. Bass, of course, is weak but that is normal for a thin ultrabook. The intelligent placement of the speakers above the keyboard area results in sound that is direct-facing, loud, crisp, and more fuller-sounding compared to laptops that have their speakers underneath. 10 out of 10~! ==== Network & Connectivity Options ==== The excellent Intel Wireless-AC 9560 802.11AC Gigabit Wifi is inside the Spectre x360 and it performed very well in my home network. Also included in the Intel package is Bluetooth 5.0 which is forward-looking and up-to-date. I experienced no connectivity or connection speed issues. Everything was peachy. 10 out of 10~! ==== Ports ==== I absolutely LOVE not having to use a dongle on the x360 to plug in my USB flash drives~! My older HP Spectre 13 laptop from 2017 had no USB Type A ports and it has been a frustrating and annoying affair on a consistent basis. That's why I chose the x360 this time around for its better port selection. With one USB Type A port, two USB Type C Thunderbolt ports (40Gbps), a headphone jack, and a microSD card reader, I'm set and satisfied. 10 out of 10~! ==== Performance ==== With an 8th-Gen Intel Core i7 Whiskey Lake quad-core CPU, 8GB of DDR4 RAM, and a Western Digital SN720 NVME SSD, the x360 performed fantastically at everything I demanded of it - Chrome browsing with >25 tabs, photo & video editing with Cyberlink PowerDirector, and general multi-tasking. On Geekbench 4.3.3, the x360 scored 4775 Single-core and 12,789 Multi-core. On CrystalDiskMark 6.0.2, I got 3023.4 MB/s Sequential Read and 1615.8 MB/s Sequential Write. I only wish the storage size was bigger, like 512GB. I'm planning on upgrading to the new Samsung 970 Evo Plus 1TB NVME SSD in the near future. 10 out of 10. ==== Keyboard & TouchPad ==== Typing on the keyboard is a delightful and supremely pleasant experience. HP, very wisely, is NOT following the design decisions of Apple Macbooks & certain Dell XPS line of laptops and is instead using a very comfortable, responsive, and tactile keyboard mechanism with great key travel. As a result, the keys have good spring, great damping, and are very quiet in operation. I absolutely adore this keyboard. The same cannot be said, however, of the touchpad. HP, for some reason unknown to me, is STILL not using the excellent Microsoft Precision Touchpad drivers. Instead, HP is using Synaptics drivers which is vastly inferior in functionality and custom gesture support. So I did what I did with my older 2017 HP Spectre 13 laptop. After uninstalling the Synaptic touchpad driver from Device Manager, I manually installed the Microsoft Precision Touchpad driver from the Lenovo website. The specific driver version I used was 19.3.4.111 and it is for the Lenovo ThinkPad X1 Carbon Gen6 laptop model. If you Google it, you should still be able to find that older driver. To prevent Windows Update from automatically updating the Lenovo Precision driver to the newest non-Precision HP Synaptics driver, I used the Microsoft "wushowhide.diagcab" utility to hide the Synaptics driver update. With the Precision Driver installed, I was back to creating my own custom three- and four-finger gestures and getting tremendous pleasure using the touchpad. HP seriously needs to terminate whatever agreement they have with Synaptics and start installing Microsoft Precision drivers in their Spectre laptop lines ASAP. 9 out of 10. ==== Battery Life ==== This is the best battery life I've ever experienced from any laptop I've owned & used throughout the years. I didn't achieve the crazy 22-hour battery life that HP is marketing but got about 8 hours out of it with brightness set to 100%. Fantastic...Simply fantastic. 10 out of 10. ==== Software ==== The Spectre x360 came loaded with Windows 10 1803 which I promptly upgraded to 1809. There was the usual assortment of bloatware from both Microsoft and its third-party partners. I counted 10 third-party apps, 17 HP apps, and some Microsoft apps such as Xbox and Skype. Removing them, as is usual for Windows 10, is easy to do from Settings. I found some of HP's apps to be genuinely useful such as the HP Support Assistant (firmware & driver updates), HP Audio Control (speaker sound effects & equalizer), and HP Command Center (setting laptop thermal profiles). 10 out of 10. ==== Upgradeability ==== The Spectre x360, being a thin & light ultrabook, doesn't offer meaningful upgrade options except for the NVME SSD drive. So one needs to be thoughtful about their current and future computing needs and select the components wisely. With my particular model, I feel confidently fine with the Core i7 CPU with 8GB of RAM. I just need bigger storage down the line (at least 1TB SSD). 9 out of 10. ==== My Verdict ==== The HP Spectre x360 with its Gem-Cut design is an excellent laptop that gets almost everything right. Fantastic build materials and quality, great-looking design, slim & lightweight form-factor, superb keyboard, excellent touchscreen display with pen support, flexible viewing options (e.g., Tent Mode), and all-day battery life. The only subpar area is the lack of the Microsoft Precision Touchpad driver which, fortunately, can be "fixed" by installing the Lenovo Precision Touchpad driver. All in all, HP has crafted a fantastic and unique laptop that I thoroughly enjoy using. It is a very delightful machine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent value but poor reliability record

    Posted
    christiandiaz117
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop's strongest selling point is by far the bang for your buck that it offers. No other product line has everything that this laptop offers at this price point. Elsewhere, you either get less features for the same price or the same features at a higher price. Such value proposition has a price though: This product line has a poor reliability record. Personally, my laptop is well built and has been pretty reliable so far. However, I have read a lot of horror stories about HP Spectre X360's having reliability problems right of the box. My recommendation here is to test EVERYTHING immediately after purchasing this laptop. This laptop is a GREAT purchase IF you get a well built, reliable one. When you unbox this laptop you get a decent outer box with a plastic briefcase handle. And a fancy inner box (which I suggest you keep). Inside you will find the laptop, a 65W USB-C charger, a basic stylus with an AAAA battery included and a leather sleeve. Style wise this laptop is very, very stylish and luxurious looking. HP describes it as a "gem cut dark ash silver with copper luxe". The gem cut part is easy to ascertain from looking at online photos. As for the color: Dark Ash Silver is a dark brown/gray with an anodized, sandblasted finish. Copper Luxe is chromed bronze with a brushed finish. Function wise, my review is as follows: In terms of 2 in 1 ultrabook functionality this laptop is very portable, the hinges strike a good balance between resistance offered and flexibility and the touchscreen is very sensitive and precise both with your fingers and with the included stylus. On the battery front with the default power plan it last roughly 10 hours of everyday use and takes roughly 2 hours to fully recharge. However, if you play games with this laptop battery duration plummets to around 3-4 hours. On the security front both the IR camera and the fingerprint sensor are easy to setup and use. The IR camera is faster than the fingerprint sensor. The webcam's resolution is best in class but has a noticeably grainy image. You do get a physical switch that turns it off COMPLETELY. That's great for privacy. The screen has amazing image despite being a FHD panel. It seems to be Windows HD Color compatible when on charger power only. The speakers have amazing sound. The 4 speaker arrangement does a good job at ensuring you always fully hear everything. No matter how you place the laptop. The keyboard feels great and has two backlit levels. Be warned that it isn't compatible with Alt codes right out of the box. The glassy touchpad also feels great. However the included drivers don't seem to fully make use of its multi-touch gesture capabilities. Both the Intel Core i-7 8565U processor and the Intel AC-9560 Wi-Fi/Bluetooth module are very powerful and future-proof. Nevertheless, due to the Intel UHD-620 GPU it can only do light gaming. It does light gaming quite well though. Windows 10 is surprisingly resource hungry when its comes to the included 256GB SSD and 8GB of DDR4 RAM. Fortunately, both are very, very fast during everyday use. On the available ports front it has few ports but the ones it has are quite potent: 2 Thunderbolt 3, 1 USB-A Gen 2, 1 microSD card reader and 1 headphone/microphone combo. Finally, regarding bloatware this laptop is neither bloatware free nor it is riddled with bloatware.

    I would recommend this to a friend