Main Content

Customer Ratings & Reviews

HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - HP finish in dark ash silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 189 reviews

92%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 47 Reviews
  • Rating: 4 out of 5 stars

    4.5 stars

    Posted
    CC123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great versatile laptop and offers great value for its price. I was looking for a laptop that was lightweight and convertible, but would still give me the option of using it in true laptop form (as opposed to the Surface Pro). I had looked at laptops like the Surface Book before buying this model and felt the Spectre x360 offered the best price and value, sleekest design, and best functionality. I also appreciate that HP includes so many bonus items in the box, which many other brands do not - the extension cable, stylus, and even a carrying sleeve. I truly only needed to pay for the laptop, no added fees for accessories needed. The 2 reasons I did not give this 5 stars are because 1) the contact with the charger and the port could be better. I often found that I had to really push the charger in to get my laptop to start charging, and could easily knock the charger out of contact with the port by very slightly moving or touching the laptop. 2) The screen, while great in its multi use functionality, is very reflective and there can be a big glare in bright light settings.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent Tablet/PC

    Posted
    bdubs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    As a small machine that has good features, I give this an overall positive review. The keyboard is good and responsive, and it has the ability to use the stylus pen, which is provided with the computer. I like to use the stylus for taking notes in a meeting, and I can take notes directly in Word and they get translated into normal text, despite my 'not so great' handwriting. The speakers are really good for this type of machine. The screen resolution is great and so far using touch on the screen has worked well. I was a little flustered at first because it would not speak to my HP printer over the wireless, but I have resolved this. This computer is very light-weight. So, I can grab it and take it to my office when needed without beating up my back at all. The only bummer is the lack of ports. Only a couple of USB ports and there is no way to connect an HDMI or external monitor (maybe wireless?). Overall, this is a solid machine. There are still a lot of those nuisances that Microsoft builds into each operating system that seem to provide interrupting pop-ups at the worst time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Laptop

    Posted
    Bdubs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like this laptop as a small, easy to carry, and lightweight machine. I mainly use this now as a replacement for my iPad, as I find having the functions of a PC come in handy. The pen function works well, and easily converts handwritten notes into text for a Word document. All apps run without issue. The speakers are great for this machine. The screen quality is excellent. Battery life has been excellent thus far. The major drawback is that there is no way to add a non-wireless screen. I was hoping to go dual screen and use it with my large screen, but there is no port for a VGA or HDMI connection. The touch screen works well. I like the keyboard set-up better than the Dell that I have at work. As with virtually all Windows machines, there is some crapware on the machine. The only one that is annoying is McAfee. I used a different security tool but McAfee keeps reminding me that my trial has run out. Also, as a 2-1, it is easy to use both the tablet and PC modes, and to quickly switch between both. Despite the diminutive size, this laptop has a solid feel.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent laptop

    Posted
    Maria
    • Verified PurchaserVerified Purchase

    I received the computer with a page of instruction regarding the pen but no pen. Best buy when informed (Mari Mgr.) that their experts said that model does not come with a pen. If you look at the picture of the laptop on this form you will see the pen lying at the bottom of the computer. My daughter has the exact model and when showing me the things that the pen can do I decided on the same model as her. HP said because I did not purchase from them directly there was nothing they can do but added that I am not the first to complain that there were several others who purchased from best buy and found no pen. Please answer my review and see if there is anything that can be done about sending me a pen. Mari said if I came in I could get a refund or she will give me a $2.00 bamboo pen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Satisfied Customer

    Posted
    mskga22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I went back and forth between getting a desktop vs a laptop. Ultimately, I settled on this HP Spectre. The size and weight is perfect for traveling and carrying it around. I use it for online classes, watching movies, light photo editing, checking emails, internet, etc. I haven’t used it to its full functionality, but for now, I’m satisfied. Prior to buying, I did read a lot of reviews about the fan being loud, and the system overheating quickly. I use this a lot in cafes, so the fan doesn’t bother me. I also only use it a few hours at a time, so I have never personally experienced the overheating problem. I do think it was a little expensive, but went with it anyway over other brands because of the style, the touch screen, the ability to fold like a tablet, and it comes with a pen and case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop that was on sale

    Posted
    ElderlyJC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had my list of requirements before I started shopping. This computer fulfilled most of them. The one thing it lacked was a 1 TB SSD. I settled for 256 GB SSD and purchased an external 1 TB SSD that I will almost always have connected to the computer. It's sort of inconvenient to have the playing-card-packet-size device always dangling, but I'll put up with that minor inconvenience. I like how thin and light this computer is, and how powerful (8 GB RAM, i7 processor). And I like the three USB ports (although I reserve one of the USB-C ports for charging). I connected a mini-dock and a USB hub through the USB-A port to get enough connections for printers, iPhone, scanner, large display, real keyboard, and real mouse. Works just fine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    One Con ... Fan was too loud!

    Posted
    TDub
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This was an absolutely gorgeous laptop. Lightweight. Great multitasking. Display was gorgeous. However, coming from a Surface Pro previously, I could not deal with the fan noise on this laptop. It don't know if it was really loud, or if I just got used to not having any fan noise at all. I exchanged for a Dell XPS 13 2 n 1 at the recommendation of the Best Buy expert. I give four stars because the fan noise is a personal issue, otherwise a great laptop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Home Computer

    Posted
    200T
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This computer is basically used for internet browsing, photos and a few documents. So far it is performing as expected. My hopes are it will last longer than my last spectre- after having a tech look at it and discovering there is a known problem with them, I might have looked at a different brand. Hopefully HP has addressed the issue. (It was a blown capacitor)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Value for $$$

    Posted
    TJS57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was looking for a new laptop and was not looking to buy a touchscreen model and not necessarily a 2 in 1. However, since I was looking for a solid state hard drive, the HP Spectre was one of the few models that met this requirement. After finding out about the several hundred dollar discount for this model I was willing to try one. Only owned it slightly over a month, but am satisfied with the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    lightweight, easy to use

    Posted
    DeeDeeSol
    • Verified PurchaserVerified Purchase

    So much better than my previous laptop! It is MUCH quicker, does not make noise because there is no fan, and is portable, since it weighs only a couple of pounds and turns on instantly with face recognition. which is also a security plus. I am not yet familiar with all its features, having just bought it. In the future, I may give it an excellent rating but so far so good

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    2 in 1, more usable as 1 in 1

    Posted
    odsbod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Laptop is pretty much what was expected - fast enough, easy to use. Using as tablet a little disappointing. Clumsiness using touch screen caused us to connect mouse/trackball instead. Also, could not use included pen effectively - did not work consistently.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wonderfully lightweight

    Posted
    Glassdragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I needed a lightweight computer as I travel frequently. This HP is not only lightweight, but it provides all the features I required with one exception (which is the only reason I gave it a 4 rather than a 5) - I prefer a computer with a side numeric keyboard, which this does not have.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    light computer to travel with

    Posted
    dickie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very nice and light computer to carry around. One problem I am having is the key board, my fingers are hitting the wrong keys, I wish they were little bit more spaced apart but I do like the speed of the computer getting started and going from one folder to the next

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great laptop for business use

    Posted
    EddieG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was skeptical getting into this laptop, but I absolutely love it....minus the fact that when you flip it to the tablet mode, the keyboard is on the back rather the tucked in. aside from that, its a great computer and I'm glad I got this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it!

    Posted
    Whitashley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got my HP Spectre after shattering my Surface Pro 3 and was worried about switching types of computers but this is the best fit for me i have a tablet and laptop and one and love having the touch screen

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great all-around laptop

    Posted
    sharkattackjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought it during Black Friday. Wasn't going in for laptop but it caught my eye. Good price and beautiful design. Fan can be a bit loud. Battery lasts a while.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good looks and better configurations

    Posted
    Swapnil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I preferred this laptop as it was very light in weight, and beautiful Dark Ash finish. The price was not to high and it had better configurations.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop for editing videos

    Posted
    Coolfloyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Amazing laptop for editing videos..resolution is crisp and very clear..the only negative is for me the battery life but this is a great laptoo

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    High performance laptop

    Posted
    RatCityTim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great performance and build quality in a compact laptop. Now if I could just figure out how to remove HP's bloatware! So far so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Performance Good, But little overheat

    Posted
    san999

    Good Laptop, Runs great except the fact it overheats at times when multiple tasks are running.

    I would recommend this to a friend