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Customer reviews

Rating 4.6 out of 5 stars with 1194 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the responsive touch screen, strong performance, and lightweight design of the Spectre x360 2-in-1 laptop. Positive feedback also frequently mentions the long battery life and fast SSD. However, some users note that the laptop can get warm during use and that the fan can be noisy at times. The relatively high price point is also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,194 reviews
  • Pros mentioned:
    Battery life, Performance, Processor speed

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for someone such as a college student who needs basic functions and wants a little more power. The 4k is absolutely amazing and it runs adobe programs very well. The battery lasts quite a while but then again, it is brand new so the battery is expected to last for a while. Overall i'm very satisfied with the laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from my x360 13" from 2015

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using a 2015 13" HP Spectre X360 for about a year and a half, and I loved it. I've used both convertibles as well as the removable screen tablets in the last 3 years. I've had a Lenovo Yoga, the earliest consumer version, that I had horrible luck with and returned to buy a Lenovo Helix. Loved that, but the lack of a backlit keyboard really was a drawback to me so I sold that to a friend, bought the Lenovo Yoga Thinkpad. Loved that until the cheap plastic case started chipping and flaking, sold that, and went through another Yoga consumer version that I returned right away and landed on the HP Spectre X360 13". I loved the trackpad. And everything worked great for me, for 18 months. When I started looking around again, I had it narrowed down to three PC's to consider, and this new, larger version of my tried and true companion ended up winning. Fit and finish - perfect. I loved my various Macbook Pros I used over my 5 years in the Mac world, before Windows systems started getting machined from hunks of metal. The difference between a metal piece and a lot of plastic is instantly noticeable as soon as you pick up a laptop. This one here doesn't disappoint. I love the dark color, and the gold trim detail is just beautiful without being gaudy. Downside of the dark finish - you see the oil from hands and palms SO easy on here compared to the silver one I have been using... I'll get used to it, and cleaning it up regularly, but it's still a bit of an annoyance. Keyboard - I like that the larger size body allowed for a better keyboard than what I had been using on the smaller 13" version of this. I like page up/down/home/end all having their own row on the end, not as function keys on the arrow keys. The keyboard travel is about perfect for me, and it has a nice, solid feel without being noisy or clicky. Again, though, they only have one level of backlight, but at least it's clear, the printing on the letters and the cutouts for the light is crisp and clean, not like some other keyboards where it looks like some kids did it during a craft session in kindergarten. The audio is impressive for a laptop - I really love it. Not as loud as I with they could get it, but better volume and better bass than I had expected. Movies have far more presence here than they did on my 13" version. Speed - my little Spectre had an i7 as well, 8 GB RAM, and a 256GB SSD. But their choice in SSD was HORRIBLE. When I moved everything off my old laptop onto my 512GB SSD USB drive, it copied over at the normal USB 3 speed I expected with the laptop. But I just about soiled my pants when I plugged it into this new laptop to copy the 8GB installs.zip file I have of all my programs that I use to build a system. Everything happened in a fraction of the time. It was amazing. On my smaller one I used an SD card for my music and photo library, and I had thought about moving that to the SSD here, but I don't need fast access to those files, so I simply moved the SD card here and pointed my libraries to it. Worked fine, and I'm glad they maintained the card reader slot, so many computers don't anymore, and for me they're critical since it makes moving files from a digital camera SO much easier. I'm not at all a fan of the whole USB C charger though. Especially since I can't find, even from HP, a 90w USB C adapter like the one that came with the laptop. I always buy two more adapters, one for home and one for the office, permanently there. And then I keep the one that came with it in my laptop bag for when I'm traveling. But the 90w one that comes with this is nowhere to be found. Others with this laptop settled for the 45w version, it works, just doesn't charge as quick, so I got two of those. But I think Apple did it best with the magnetic power adapter. Even Microsoft's iteration wasn't too bad for my Surface Pro. I don't know why more places aren't doing something similar. Windows Hello - the IR camera - so far, flawless. It was set up in the afternoon, and even at night with all lights off and nothing to see but the screen and backlit keyboard, those red IR emitters light up around the camera, it sees me, and no password prompt. Perfect... Every... Time... Screen - I don't even know where to start. Words just don't do it justice. Whether it's just the background, or the crispness of documents, or the vibrant colors when I play one of my 4k MKV files - it's just amazing. Mindboggling. Downside, as always, is the glossy surface, it reflects light and such from behind you pretty easily. But it's at least not the most glossy, shiny screen I've ever had. It can get VERY bright, and works surprisingly well outside in daylight. The battery life in these is supposed to be pretty high, I didn't hit it during normal use, but I've been trying today. From the first power on until the battery was expired uttterly and shut down on me, forcing me to plug it in, I kept being impressed with where I was percentage-wise, and how much time it reported left. When it was at 37%, it was estimating 5 hours and 12 minutes left. All day I've been using wireless, with things like Outlook, Microsoft's remote desktop program open in multiple sessions, multiple web sites running with Firefox, and an NZB program running. Screen was only about half bright, power settings at "HP Recommended" so it adjusts as needed. Considering I could get maybe 6 to 7 hours out of my smaller version of this, even when it was still new, and only a 1080 screen not the UHD one here, I'm impressed with my day's results. Even at 8% left, it was showing me 1 hour and 7 minutes left. When it finally gave up the goat, I clocked a very impressive (to me, compared to any other notebook I have ever had) 12 hours, and that was after it killed itself while still showing 6% (and 54 minutes) remaining. I had hoped to run it into the ground, but apparently it protects itself somewhat. If I wasn't online doing things, and just working on local documents and such, I wonder how far I could've stretched that out by killing the radio. It is telling me charging will be complete in about 75 minutes total - within 20 I was already at 36% again. Weight is good for something this large, I notice the difference when I pick up my backpack, but it's hardly insurmountable. I've had heavier laptops, both Apple and Windows, previously. But the surface is a bit slick so I can see that this would be easier for someone to drop if they're not careful. Feet - I hate the feet that HP uses on these things. I had the same ones on my 13" Spectre X360 and all four came off. They look like rubber discs but they're a real thin flimsy rubber COVER over a harder plastic shell. And those rubber covers come off SO easily that it's very, very frustrating. I was glad when I finally got the last two off the old Spectre so it would sit flat again. I'm hoping these last longer. Other than the little nit noid things to complain about like the feet or the USB C charger, I can't come up with a single significant thing to whine about on this. It's simply amazing. The processor goes well for all I throw at it (muxing video files, normal office work, remote desktop sessions, web surfing, audio playing, video editing) and the 16GB of RAM is there if I get too many things open. But I normally don't have more than maybe 5 or 6 active programs going in normal use, and whatever TSR's are loaded and running in the tray, so I may not get much benefit from the 16 compared to the 8 I had in the old one. But it's nice to know it's there to use if I need. Who knows, I may use this to spin up a virtual machine now when i want to do other things for testing. I don't game on it, I have a very high end Oculus Rift desktop system I use for gaming, so I can't attest to the video chip this uses. All I can say is that with any video work I've done, movies, etc, I see no video issues at all. Price is steep, since I've seen systems that look similar for as low as $900 on sale (such as an older model Lenovo Yoga 910 I saw for a HUGE discount this week) to even just a few hundred less, such as the Asus I was looking at, and the Lenovo 920. But the SSD this uses, the far superior battery life, the screen that was so much more amazing to look at in person than those were - these things all made it easier for me to decide to spend the extra money. I've had nothing but issues with Lenovo units and wireless access points (man, they seem to HATE Apple Airports), and the Asus had a 2TB spinning drive in there as well, but its quad core i7, that spinning drive, added up to a system using so much power it had half the battery life of this one, although it had the extra USB ports this doesn't have (a single USB3 may kill this for many, but since I tie into a USB 3 dock to give me 3 monitors at work, it's not an issue for me). Touch screen works as expected, as does the active pen they ship with this, something they didn't include with the 13" version I had. Fan noise is negligible. I simply love this thing, no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my HP-Spec. It is a great computer, lite weight and it is beautiful. I am able to do everything I need on it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    By day three this computer was failing me badly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon opening the box, I thought, wow - what a great looking machine. The packaging was really great and the laptop was "beautiful". Charging it and using It for the first time was a great experience. With a full charge, the battery lasted over 9 hours - wow. I really liked the speed with its 16Gb RAM and 500Gb SSD. However, I noticed from the beginning a variation in the video's brightness. The laptop was in my dining room on the table with the lights on yet the monitor's brightness started getting dim and then bright and back and forth. That was day one after a full charge. I let the battery fully charge once again (over night) and got back to the computer the next day. However, day two brought more problems. First, the audio stopped working with a notice saying to run an app to fix the audio. I did and thought it was fixed. The video brightness did more and more of its oscillations and the battery only lasted about 6 - 6.5 hours max. After doing another full charge on the battery, day three started. Audio stopped working again with the same notice from the computer. Video continue to do its fancy brightness oscillation once again, and the battery lasted a maximum of 4 hours. I updated both video and audio drivers from the HP website with the same results later on. I finally made the decision to take the computer back and try again. The store was excellent. They gave me the option to do pretty much what I wanted to do. I chose to NOT repurchase another HP identical system. Several things I really liked (originally) about the HP laptop included: 1. Keyboard layout and large trackball/mouse pad 2. Great amount of RAM (16 Gb) 3. Really fast SSD 4. Keyboard's tactile feedback - really responsive. 5. HP's included software So, would I recommend this computer to someone else? Hum, that's a hard question. If they didn't have the problems I had then yes. However, I think HP needs to put some more effort into the video and audio drivers and clear up their problems. Perhaps PUSH a fix out to the computers so that customer's won't have the same negative experiences I had. Of course, something else was going on regarding the battery and perhaps HP needs to reevaluate the batteries' manufacturer but that's beyond my level of expertise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Touch screen

    Rated 4 out of 5 stars

    Fast and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the touch of the keyboard. Screen is very readable. Gives you a larger screen with a smaller overall laptop. Very fast and reliable. Good battery life. On off button is placed well so you do not accidentally touch it unlike the Lenovo yoga pro 3. Only problem is that for some reason the curser will move to another place and at times cause me to delete text

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great 2-1 Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very comfortable laptop with plenty of power to do any office or computational based medium to heavy work. I was amazed how easy it was to set up, no garbage shareware you normally get. I was able to load everything effortlessly. I had a conference the next week and was shocked how easy it just transitioned to projection, last computer it took going into setting etc. this just did it, easier than an apple. The 2-1 flip to a pad was way cool too, as in the presentation I was asked something that was best described by drawing the process, so I grabbed the computer, flipped it and away we went. even sent the details in email to everyone when done. the computer has a real high end feel, coloration etc wonderful. The 4k screen is crazy beautiful, and touch screen etc with pen included just icing on the cake. Great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent months researching a replacement for my 5 yr old thinkpad. I have serious performance requirements that I couldnt compromise I settled on the Spectre. This is a dynamite computer for the price ! Display is bright and crisp. Instant on saves me soooo much time Touchpad is flawless and the battery life reminds me of my iPad don’t think about where my next plug in will be while traveling Compare for yourself I couldn’t find a better value

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Quality speaks for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times you don't need too much words to describe quality because when it is, then it is! Fast, Sleek, Quality display, with beautiful design; a durable workhorse. HP delivered on this one and Best Buy is the place to buy. I imagine the newer versions are even better. Well recommeneded

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great two in one laptop/tablet. Super fast with great 4k display and really nice built in speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    + Screen resolution / graphics + Light weight + Infrared for login recognition - Difficult to upgrade internal drive/RAM

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Very happy with this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a work horse, very fast and the graphics are great. Lightweight and versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost ready to sell my MacBook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned an HP 17" that I originally thought would be my dream laptop. But, it was too heavy and slow like molasses on battery power. So I returned to Best Buy to find something else. A salesperson directed me to this beauty. This Spectre x360 is plenty big enough, with enough memory and a super fast solid state drive. But, what really impressed me was the packaging and attention to detail. The laptop is plain gorgeous with it's brown and gold accents. And, it even comes with it's own protective leather travel sleeve which fits the laptop snugly and has a reliable and firm flap closure. But, even the HP packaging was something special. Multiple layers of protection that made me believe that I was unwrapping a 5 pound gold bar. It would have been nice to have a couple more USB ports and a different (preferably magnetic) attachment for the power adapter. But, considering the construction and performance of the overall machine, these are minor grievances.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Specter from HP is awesome, fast, and very sleek looking. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    My third laptop purchase and by far the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of set up and use. Love my two in one. Very responsive when using the touch screen. Light weight easy to carry. Only issue is that It is in service to have the charge port replaced. Only 6 weeks since I purchased but these things happen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great Functional Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best looking laptops I have ever seen. Feels nice to the touch too. Build quality appears to be top notch.Touch screen feature is great. Not as good as a real tablet but for certain actions is good enough. On screen key board not as easy to use as a regular tablet. I think primarily because of the size. Speakers sound awesome. Haven't had the need to take it past 65%, although I never had to use it outside my home so can't really say how it will fair in a very noisy area. Screen looks fantastic 4k :), I don't regret getting the bigger screen. If you plan on using this from time to time as a tablet though, maybe get the smaller one as it can get heavy after a while of lugging it around in tablet mode. Battery is sufficient for my use. Light to moderate use lasts me more than 2 days. HDMI output feature is handy. Have not used the pen yet so can't comment. Overall it's fast and unique and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop for a studen

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has just been a wonder its lighter than expected for laptops at this price value and has been a life saver in and out of college . I had gotten this laptop with my scholarship money and it has been neat to take notes on with one note along with the hp active pen iw as able to organize my notes so effectively and such that I'm able to keep up with the class as a pencil writer im extremely slow but this laptop has changed my productivity . the battery life does vary from use to use can last up to 11 hours with youtube and such and sometimes it last 7 hours depending on the room temp as it would use the fans to cool it down using more battery. other than the battery life its a great device to use

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful. Very cool design. Light and thin. Easy to carry in my laptop bag

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    excellent computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this laptop. it looks very sharp, and it is also very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise, Price

    Rated 5 out of 5 stars

    Very good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like everything about this laptop. Starting from the looks and ending with how it performs. I also noticed the loud fans but it is not too often for me and does not bother me much. Overall a bit pricy but if you can afford it , it won't dissapoint.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed, Weight

    Rated 5 out of 5 stars

    Great laptop with all the features one expects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the good laptops i have seen and work with it very much light weight and fast one needs for the alll the process they need to run on it...!! I would highly recommend it. If you have any software to use or just home also . Very nice display tooo.

    I would recommend this to a friend