Customer Ratings & Reviews
- Model:
- 2FB98A#B1H
- SKU:
- 6197559
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Sprocket 2-in-1 Photo Printer's excellent print quality and ease of use, with many praising its convenient size and affordability. The app's user-friendliness is frequently highlighted. While some users found the viewfinder challenging, the overall positive feedback points to a well-received product. The printer's compact size and light weight are also frequently mentioned as positive attributes.
This summary was generated by AI based on customer reviews.
Photo quality not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to purchase this item. But when I started using it I was disappointed in the quality of the pictures. Wanted to return it but my 14 day return period was up. I would stick to the Polaroid instax it's a lot better.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that you're unhappy with the quality of the photos! I understand this must be pretty disappointing, so I'd like to see if there's we can do to help improve things.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: www.youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't get better with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Marco
HP Care
hp.com/support
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. if you want a photo printer, just get a regular HP sprocket. The printer is good, but the camera is a joke. i did not expect too much from 5 megapixels. it came out worse than 5 megapixels. definitely not worth $159. Horrible quality.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi TimJ, sorry to hear you are experiencing with the camera of your HP Sprocket 2-in-1. Please refer the instructions in this document to know about using the camera features: http://bit.ly/2BzN3nx HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Think about before you purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was watching a lot of review and said it was good. Once I purchased it and I printed photo; however, photo turned out darker and not very clear. I tried to bright photo but it still not work well. Too late to return
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that you're unhappy with the quality of the photos! It's always our intention to provide a quality printing experience all around, so it's disappointing that we didn't quite deliver. I can fully understand your disappointment, so let's see what I can do to help resolve this.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: www.youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't get better with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Marco
HP Care
hp.com/support
Pics not clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures are not good quality ☹️ I tried close-up pictures they still didn't come out clear. I don't use it anymore I just let it collect dust.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Tequana,
I'm so sorry that you've had a disappointing experience with the printer's photo quality so far. We always hold ourselves to a high standard of quality with our printers, so it's unfortunate that we fell short here. Moving forward, let's see what I do to help remedy these unclear prints.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't improve with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Quality not good enough. Just for fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been always to find the mini printer unfortunately this is not I want it and I just return it
No, I would not recommend this to a friendNot the greatest quality photos
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun little gadget, pictures are very small and not the greatest quality
No, I would not recommend this to a friendVery basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is very basic and does not take very good pictures. My Samsung phone is better
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I'm very sorry to hear that you don't think the pictures are good, but I'm hoping that they can be made better.
Here are some steps to improve the picture quality:
- First, I'd recommend you update the firmware (using the app). We are constantly improving many things (especially photo quality) with firmware updates
- Then, you can follow the troubleshooting in this document to get the settings right: support.hp.com/us-en/document/c05660842
- Also, many of our customers have had success adjusting the photos before printing. You can use the Sprocket itself or another app to do the editing
For any other concerns, contact us at: hp.com/contacthp
Mary
HP Care
hp.com/support
returned it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures are not clear and not worth it, so I have to return it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your Sprocket printer has not rendered the print quality you expected. I can understand why that would be a big disappointment, so if you’ve not returned it yet, I’ll offer some information and resources that I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including dark, light or faded areas; lines or streaks; contouring issues such as blurred or fuzzy areas; and incorrect colors such as off-color skin tones:
- support.hp.com/us-en/document/c05660842
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as cool as you would think. Yes it's neat. And it does do what it says.
No, I would not recommend this to a friendStopped working in less then a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased for my graddaughter... this is the printable camera so I also purchased alot of the printer paper for her. One day it just stops working and I find out they are no longer made. Was refunded but no camera for all the paper I purchased. A waste....
No, I would not recommend this to a friendPictures poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures print out in poor quality especially in dark areas
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Cristian,
I'm very sorry to see that you're not pleased with the contrast in the pictures. There are some steps you can follow that might remedy that:
- You can update your firmware (using the app). We are constantly improving things (especially the colors) with firmware updates
- Then, you can follow the other troubleshooting directions in this document: support.hp.com/us-en/document/c05660842
- Also, many have had good results "tweaking" the photos before printing. You can use the Sprocket itself or another app to do the editing
If you have any other concerns, HP Support would be happy to help: hp.com/contacthp
Mary
HP Care
hp.com/support
Cheap camera
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the idea of instant pics but I couldn't get this one to work. It was a bit overpriced. Got frustrated after trying many times to make it work. Winded up returning it.
No, I would not recommend this to a friendBroke first time use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is cool, the product is flimsy. Broke first time use. Still took pictures but flash would not retract.
No, I would not recommend this to a friendHorrible camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the camera for Christmas to replace my sprocket printer. I thought 2-1 awesome. The printer is excellent but the camera takes horrible pictures. Dont do it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that you're unhappy with the quality of the photos! It's always our intention to provide a quality printing experience all around, so it's disappointing that we didn't quite deliver. I can fully understand your disappointment, so let's see what I can do to help resolve this.
What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.
The following links will also help guide you through additional print quality improvement tips:
- Print Quality Improvement Guide: support.hp.com/document/c05660842
- How to Print Best-Quality Photos: www.youtube.com/watch?v=MAwFPRbQpvg
If the print quality doesn't get better with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Poor Quality for HP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge port flimsy and intermittent. Shame on HP for creating such a flimsy cheap product. Buyer beware!!! Returned in less than an hour.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Tony,
I'm terribly sorry that the printer would only charge intermittently. Despite this, I assure you that it’s always our intention to provide a much more high-quality experience. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that any future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera did not work for me. I could not return it not sure why but I would like a refund.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied the camera prints really dark can’t hardly see the image in the photo
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lori.
I’m sorry to hear that you’re getting poor print quality. I can understand why that would be a big frustration, so I’ll offer some resources and information I hope will help you.
First, I recommend you look over this guide to improving print quality. It covers issues including dark, light or faded areas; lines or streaks; blurred or fuzzy areas; and incorrect color rendering:
- support.hp.com/us-en/document/c05660842
You can find related troubleshooting guides, user manuals and video tutorials for your Sprocket here:
- support.hp.com/us-en/product/hp-sprocket-2-in-1/17261493
If the problem persists, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Defective product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a defective product from Best buy! It was not even turning on in the very beginning!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm terribly sorry that the printer posed these issues with color control from your very first use. This is so disappointing! I want to assure you that, despite this experience, it's always our intention to provide reliability with our printers. With that said, I regret that we fell short this time.
For information on how to return or exchange the printer, you can visit the following link: bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
To that, please remember that we're always here for support. We'd be more than happy to work with you on troubleshooting this issue. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
Chelsea
HP Care
hp.com/support
Bad quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and no good to use in photography . Blared photos.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer is not performing like it should in terms of print quality. I can understand why that would quickly become frustrating, so I’ll offer some resources and information that I hope will help.
First, I recommend you follow the steps in this guide to improving print quality:
- support.hp.com/us-en/document/c05660842
If the problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
poor resolution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a cute photo printer, but the resolution was poor.
No, I would not recommend this to a friend