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HP - Sprocket Photo Printer - Black-Front_Standard

HP - Sprocket Photo Printer - Black

Model: X7N08ASKU: 5622677

Customer rating

Rating 4.6 out of 5 stars with 2986 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 41 Reviews
  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    withoutbren
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this printer with the intention of printing off quick photos to attach to forms for a camp program I facilitate. In testing two weeks before our session I ran into the following problems: 1. Difficultly connecting to printer 2. Queuing images to print 3. Printing images and time it took to print the image 4. The color on the finished print I was expecting something similar to a Polaroid photo, quick, easy sticker photo, but instead got a 5-10 minute process of disappointment. I probably shouldn’t compare the Sprocket to a Polaroid, so that’s on me, but I wasn’t expecting the process and results to be this poor. Please do research, more so, watch video reviews online before purchase just to be sure this is actually what you’re expecting.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Convenient

    Posted
    anghellicaa
    • Verified PurchaserVerified Purchase

    I have been on the fence with this thing for a month. I really wanted to return it, but this portable printer had the best reviews. I didn't want to take the chance on an even worse portable printer and I really wanted to give it a chance. Its so convenient and pretty fast. BUT. the quality is GARBAGE. Printing a picture that I took on snapchat or my iPhone XS Max camera comes out extremely fuzzy and almost pixelated. Even if I used the portrait camera. Did I just have too high of expectations? Ordering free prints from websites like Shutterfly have way better quality than this thing. Bottom line, it sucks but its super convenient.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry to hear that the printer's photo quality hasn't been as exceptional as it should be. I can fully understand how disappointing this is, so I'd really like to address this for you. Let's see if these suggestions help provide some improvements.

      First, updating your printer's firmware should help resolve the issue, as we actively work to improve photo and color quality through these updates. The following link will also provide some additional tips for photo quality improvement: support.hp.com/en-en/document/c05660842

      Next, you might find taking these steps helpful:
      - Disable the Embedded Experience option from within the app (if enabled)
      - Always use the Blue Smartsheet with your paper pack
      - Apply the Photofix feature by editing the photo and tapping the wand

      If any of this falls short, please remember that you can always reach out to us for support as well. We're here to help in any way we can! You can get in touch anytime via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Pictures were too small

    Posted
    Sandman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this printer for my 9 year-old granddaughter as a Christmas present. She was excited about printing her pictures, but she/we had difficulty figuring out how to get it to work. It is fun to see printed pictures, but the pictures are very small. Being able to print instant photos is appealing, but the appeal quickly wears off. You will probably use the picture blanks quickly and getting a new supply of them gets expensive. I think this is just a novelty. For the cost of this device, your money would be better spent on a standard printer. That way you could print different sizes of pictures and use different paper.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Only good for occasional single prints

    Posted
    DinATL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this to inventory my boxes with sticky printed pictures of the contents. The printer comes with 10 sheets and I purchased an additional 100 sheets, After 20 sheets, it started to get blue instead of white. At 40 sheets the prints were even darker. After 50 prints I returned the printer where the sales person told me how many people had returned the printer. Also the printer gets so hot htat I could barely hold it. ALso you have to print one sheet at a time and each print takes fomr 4 - 6 minutes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I wouldn't recommend

    Posted
    chrisjenx

    If you don't care about quality or stability then feel free to pick one of these up. But running the latest Android OS on a Pixel XL with the latest App version, the printer just turns out horrible quality prints. The App also crashes constantly and sometimes doesn't print or prints two copies when you only want one. Not sure if this is an App, Phone, Bluetooth, Hardware issue. But if you can't make your App work with your hardware reliability on a flagship device then you need to revisit your development team. (I'm saying that as a CTO of a IoT company).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the price

    Posted
    TheFlash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I brought this as a gift for my little brother who loves to take pictures. I thought it'd be cool to be able to print out pictures whenever you wanted but the quality of the photos is terrible. We noticed the light colors in the first few photos, but the more we printed the worse the quality is. I have a Samsung S8 and my camera quality is great so there's no reason for the pics to be coming out pixely and not focused. We hate this printer definitely not worth $100.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I had higher hopes...

    Posted
    TechNerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was looking forward to this mini photo printer since the concept is cool, but the execution, not so much... For a printer that ONLY prints pictures, the quality of the prints is extremely low. I have tried low light pics, bright pictures, indoor and outdoor and none turn out great. For $130, it should be better. I have had office printers that were cheaper than this and they could print better pictures.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi TechNerd, sorry for the disappointing experience you've encountered with HP Sprocket Photo Printer. Thanks for sharing your experience, although it has left you less than satisfied, we appreciate your feedback. We value our customers and understand how important it is to offer exceptional service and quality products. Based on your description, I understand that you are unhappy with the print quality of this printer. If the quality of a printed photo is not as expected. The troubleshooting procedures in this document: http://bit.ly/2g5Hk06 should help with dark, discolored, or faded printouts, and other print quality problems. If the issue persists you can always contact the HP Phone Support: http://hp.care/2oEj8Fb for further assistance.

      Ataullah.
      HP Support. HP

  • Rating: 2 out of 5 stars

    Could not hook up to Blue Tooth

    Posted
    kipsvet1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I could not get it to hook up to blue tooth I have 2 iPads 2 iPhones and it would not hook up with either one Called HP support and they where absolutely no help they asked me some of the most stupid questions and told me to do everything that was in the instructions that I tried 3 and 4 Times already. Bottom line I returned it and did not take a replacement

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overpriced

    Posted
    Jayp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The pictures are really grainy! I purchased the instax 9 mini camera and much better quality. I give it a 2 star rating because picture is ready after printing, no need to shake picture and wait for it to slowly develop like the instax 9 film and it’s convenient having adhesive on the back of the film ready to stick anywhere.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey there,

      I'm so sorry to hear that the printer is yielding low quality photos! We hold ourselves to a high standard of quality with our printers, so I regret that we missed the mark this time. With that said, let's see how I can help rectify this so you don't have to worry about grainy quality anymore.

      What I'd first recommend is to update your firmware, as we're constantly improving print quality and color through these updates. Next, the following link should help guide you through other troubleshooting steps for improving print quality: support.hp.com/us-en/document/c05660842

      If this doesn't provide a resolution, please let us know so we can troubleshoot this with you. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Pretty good if you can use all film at one time

    Posted
    CaBill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really like the idea of being able to print instant pictures. The one thing I don't like is that if you use 4 or 5 pictures and then don't have a reason to print any more for a week or two, I found the the paper you print on doesn't print out too good. I have had to use another new box to get printing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Picture Quality Not Good

    Posted
    AKDragonfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I don't recall reading reviews that specifically talked about photo quality re brightness. I went online, read through all the instructions regarding how to adjust brightness, then played with different pictures and brightness settings. It's just not that great. Would not recommend.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      HI,

      I'm sorry to hear that you are not pleased with the brightness in the pictures. There are some steps you can follow that might help:
      - You can update your firmware (using the app). We are constantly improving performance with firmware updates
      - Then, you can try adjusting the brightness settings, like you did before. Here are the steps: support.hp.com/us-en/document/c05660842
      - Also, you can try "tweaking" the photos before printing, using the Sprocket itself or another app to do the editing

      If you have any other concerns, please contact HP Support: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Fun for kids.

    Posted
    Monica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is really a great product to be able to make prints on the spot but the quality is really bad. Also when you print you have to stop the print que right after or it keeps printing copies. Good and fun for kids I would say.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Monica,

      It's awesome to hear that you think the printer is fun for kids and good for printing on the spot, but I'm so sorry about the poor quality! Let's see what I can do to help resolve this.

      What I'd first recommend for improving print quality is updating your printer's firmware. We're always improving both print and color quality through these updates, so it's always good to stay up-to-date.

      The following links will also help guide you through additional print quality improvement tips:
      - Print Quality Improvement Guide: support.hp.com/document/c05660842
      - How to Print Best-Quality Photos: www.youtube.com/watch?v=MAwFPRbQpvg

      If the print quality doesn't get better with these suggestions, please contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Just okay

    Posted
    Sarahgarcia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this mini printer because i read the reviews on it and most seem to love it and plus i wanted it for easy travel. I however did not, the qualify just wasnt there for me. I will be sticking with my canon selphy.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey Sarah,

      I’m very sorry to hear that your experience with it wasn't what you expected it to be in terms of print quality. I can certainly understand how disappointing this must be, so let's see how I can help.

      What I'd first recommend is to update your firmware, as we're constantly improving print quality and color through these updates. Next, the following link should help guide you through other troubleshooting steps for improving print quality: support.hp.com/us-en/document/c05660842

      If this doesn't seem to provide a resolution, please feel free to reach out to us directly for support. We're always here to help. You can contact us via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Fun for teens

    Posted
    Tree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This printer would be fun for teens who want to decorate lockers or trade picstures. Pictures print a bit warmer, colors don’t match what you see in your phone. I personally had trouble consistently connecting to the device.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Color prints not very good

    Posted
    Bobbi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Loved idea of this but diSappointed in picture quality. Color comes out orange tinged. Have tried to find help to work it out ha e wasted 20 picture papers. Any help with this would be appreciated.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Bobbi,

      I'm very sorry to hear that you are disappointed, but I'm hoping that it can be made better for you. Here are some tips to improve the picture quality:
      - First, I'd recommend you update the firmware (using the app). We are constantly improving various things (especially the colors) with firmware updates
      - Then, you can follow the troubleshooting in this document to get the settings right: support.hp.com/us-en/document/c05660842
      - Also, many of our customers adjust the color in the photos before printing. You can use the Sprocket itself or another app to do the editing

      For any other concerns, HP Support can be found at: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Picture quality

    Posted
    Localgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the price point of the printer but the picture quality was poor and having to photoshop every single picture to enhance overall print quality was exhausting.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry to hear that you're disappointed with the printer's photo quality! I can certainly understand how disappointing this is, especially since you've spent so much time adjusting your photos before printing. I'd really like to resolve this for you, so let's see how I can help.

      First, I'd recommend updating your printer's firmware, as we're constantly improving print and color quality through these updates. Next, the following link should help guide you through other troubleshooting steps for improving print quality: support.hp.com/us-en/document/c05660842

      If this doesn't seem to work, please feel free to reach out to us directly for support. We're always here to help. You can contact us via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    blurry

    Posted
    Angie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was excited when I brought it but was disappointed, when I printed the images it came out blurry. So I had to returned it .

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey Angie,

      I'm so sorry for the disappointing experience you've had with print quality. We hold ourselves to a much higher standard of quality, so I really regret that we missed the mark this time. It's unfortunate to hear that you had to return the printer, but I hope the process was seamless.

      I also hope that you'll allow us another opportunity in the future to stand by the quality we pride ourselves on. We would love a chance to make things right.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Sprocket

    Posted
    Minnion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Wife wanted to take pics and create an album. Was on sale. Specs are up to par or better to others, but takes near faded pictures.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry to hear that the printer is yielding photos that are faded! Especially since your wife is planning to create an album with these photos. This isn't at all the experience that we intended to provide with the printer, so let's see if I can help remedy this for you both.

      What I'd first recommend is to update your firmware, as we're constantly improving print quality and color through these updates. Next, the following link should help guide you through other troubleshooting steps for improving print quality: support.hp.com/us-en/document/c05660842

      If this doesn't seem to work, please feel free to reach out to us directly for support. We're always here to help. You can contact us via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Ehh!

    Posted
    Mingo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The pictures do not print out clear there are lines running the the picture when they come out.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the best

    Posted
    Lizy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I always buy hp products but this is not the best. Pictures come out pixelized and really bad quality. I have a Samsung s8.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Lizy,

      I am so sorry to hear this! Looks like you are having some print quality issues with your Sprocket.

      Here are some tips to help improve the picture quality:
      - First, I'd recommend you update your firmware (using the app) as we are constantly improving the colors through firmware updates
      - Then, you can follow the other troubleshooting directions in this document: support.hp.com/us-en/document/c05660842
      - Also many of our Sprocket customers have had good results tweaking their photos before printing using the Sprocket or another app to do some editing

      For any other questions, HP Support would be happy to help: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP