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Customer Ratings & Reviews

HP - Stream 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC Flash Memory - Linear Grooves Pattern, Infinity Purple-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 307 reviews

80%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 307 Reviews
  • Rating: 1 out of 5 stars

    Paperweight

    Posted
    Rich
    • My Best Buy® Member

    Bought less than 24 hours ago, currently reformatting and it will be going back today. Will not stay connected to internet, regardless of settings or wireless network used, even proven reliable networks. HP's tools help, but won't actually fix the problem. I've spent better than 12 hours trying to get this thing usable. It was initially incredibly slow, both in processing and screen speed. All mouse clicks had to be followed by a several second waiting period, otherwise you would get ahead of the machine. Screen was visibly slow-you can watch the mouse drag across. Windows can be switched out of "S" mode for free, which helps. Once all the bloatware was taken off and power settings changed to allow it to run alright it wasn't too bad machine as long as you don't need a reliable internet connection. All this was on a brand new out of the box machine with the only added program being Google Chrome. I've had less problems out of 5 year old computers than I had in the first 5 minutes with this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Connectivity issues

    Posted
    teammajkowski
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got this on Tuesday, 2/26 as a birthday present for myself, and I have had SO many problems with it. I don't know what kind of wifi card this thing has, but it will NOT maintain a connection to ANY of my networks. I tried it with the 2.4ghz network, I tried it with the 5ghz network, and I even tried it with my mobile hotspot. The computer just WILL NOT stay connected. If I'm trying to type in a web app (email, Google docs, etc) it will just disconnect and spend 1-2 minutes "reconnecting" in which it does absolutely nothing. I have to toggle the wifi just to get it to FIND the right network, and once we're connected it only stays that way for 5-6 minutes before crapping out again. That problem is on top of the issue where the software product key was not included in the box, and I had to completely reset the whole thing just so I could log into the correct Microsoft account. I didn't want a Windows computer in the first place, but the Chromebook I wanted to buy was sold out both in store and online, so I settled for what I thought would be the next best thing; boy was I wrong. Skip this one, and get something else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    You get what you pay for

    Posted
    nukEmAll
    • My Best Buy® Elite Plus Member

    This low powered device is hardly worth your money. On a initial review the newer wireless AC and eccm disk should make it a low cost simple solution for very basic intranet use. However it comes packed with problems. My professional IT team had to upgrade ours, had issues installing, MS-office, problems with updates and was very disappointed in the very basic needs its was purchased for. Our goal was simple 1 page excel and ms word. As well as a single page website for training. For these matters it barely meets our expectations. My recommendation is to stay away from these devices and simply move into a cheep i3 any brand laptop. These had potential but you get what you pay for here. Cheep Also note we purchased 4 of them and it was the same for each one. Not a unique situation. They are cheep and slow

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Crivers
    • My Best Buy® Member

    I brought this laptop back in July 2017 for school. I am a college student and don't have much money, so I thought this would be a good affordable laptop. It was a great laptop and worked just fine, but after a year that's when I started to experience problems. Sometimes when I'm on the internet, out of nowhere I get a black screen and it closes out all my tabs. One day the laptop wouldn't even turn on. If you are looking for a laptop just to surf the web, then this is the right one for you, but other than that, go a different route.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer for the price

    Posted
    Charliebrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My Grandma's old laptop finally died and she wanted another one so she can continue to keep in touch with family and friends, etc. Not wanting to drop a lot of money she choose this basic laptop. It is lightweight and easy to use and has plenty of memory to store all her pictures and documents. She really only uses it for going online to check her FB (yeah, you read that right!) and emails from her church groups, etc. So far there haven't been any issues and it's the perfect computer for someone who uses a laptop for basic purposes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what we wanted for Word and e-mail.

    Posted
    Rocky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The product came with what we thought was Windows 10 which would make it compatible with our other computer but we could not install Office 365. Found out that Windows 10 was Windows 10S which did not allow for any programs to be loaded onto the computer. Had to make another trip back to the store to get the "S" removed. Now have Office 365 installed. The S is very important and none of my friends had heard about it. Customers should be told about the limitation when they buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Louis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This laptop is absolute garbage! I never write reviews but this is the worst laptop I’ve ever used! Slow, Wifi drops out constantly, no fan so it runs extremely hot. Had it for 2 days, I lost WiFi connection more than I was able to use it. Had to have HP remotely access the laptop TWICE, to try and fix it and even they couldn’t figure out what was causing multiple WiFi networks to just randomly disconnect. Finally their advice was to completely wipe the computer out and try again. Sorry, when it finishes deleting everything, it’s going back to the store!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Computer for the Price

    Posted
    Malnmac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great computer. Fast wi-fi, even faster then my more expensive laptop. The color is true to the picture. The only 2 reasons I did not mark it as excellent is because you have to take it out of "S" mode to load anything outside the Microsoft store and it's not the easiest task. Also there are not button to click on the mouse pad which is not the best for kids since their hands tend to be a little dirty so the pad gets slower with the dirt on it. Light weight and comes with Microsoft office professional free for 6 months.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Taking it back immediately

    Posted
    MomAlmighty
    • My Best Buy® Member

    I was excited to have this as the price was so good. BUT it overheated and bogged down within 30 minutes of turning it on. It lost connection to the internet every time I loaded a page and I'd have to restart it. I gave it overnight to calm down and tried again this morning. I was watching a video on Facebook (3 minutes long) and it bogged down again and then lost internet connection. I'm restoring the factory settings now and taking this junk back. I should have bought the better one in the first place.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fast Computer

    Posted
    Malnmac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Just bought this computer for my 11 year old and she loves it! It's fast and quick internet, faster then what I have on my more expensive laptop. The only reason I didn't mark it excellent was because it wasn't easy to disconnect from "S" mode so that I could download Norton. You cannot download anything outside the Microsoft store in "S" mode. The blue color is like a turquoise color. The only other thing I don't like is it does not have the buttons to click with the mouse pad which can be difficult with a child since their hands are not always the cleanest.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great beginner's computer

    Posted
    Shay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Just ordered my first laptop. And also ordered the wireless mouse that matches both are purple. Absolutely delighted with what I have received from Best Buy. The service was quick and easy. They actually delivered the mouse in person the very next day. So far the set up has been easy and smooth. I am having a problem with my mouse not connecting with the laptop but I'm sure I will figure it out. If your a beginner like my self .I would definitely suggest this particular model and brand. Can't go wrong.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Low Processing Power Not the Big Issue

    Posted
    JJones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really wanted to like this computer. It was cheap and I knew it would have low processing power, but since I do almost everything cloud based that wasn’t a deal breaker for me. However, the computer wouldn’t stay connected to the internet for more than five or ten minutes at a time. After googling the issue, I found that this was rather common. I gave up trying to fight with a computer that had been out of the box for less than 3 hours and exchanged. Truly an instance of you get what you pay for.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Slow & A Waste of Money

    Posted
    GA96
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I needed a laptop just to get assignments done so I bought this one today for a reasonable price. While doing the set up process I noticed it running slow but I continued through & figured it was because I was setting everything up. Once the set up process finished it still ran slow. There were apps that I tried to download but the computer never downloaded them. This is definitely not a good laptop. I will be returning it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Workable

    Posted
    zane
    • Verified PurchaserVerified Purchase

    This computer has been working out for documents just fine, and isn't literally having pieces fall out like its predecessor. However, I had to manually disable and re code some features and it drops my internet connection constantly (the re-coding has significantly helped this issue, but still). If you're in a bind, get it, but if you've got options, pass it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Exceeded expectations

    Posted
    Ashd16
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was having a hard time finding a laptop that would do small tasks without lag that I didn't have to pay too much for. After trying others, I came across this one. It looks nice with the white keys and grey body. It runs everything we need it to and the battery isn't bad either. I really don't have much to complain about. If you are looking for a cheap laptop to do small tasks and games, this is it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for basic use

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got this computer because I needed something to take notes with at school. It handles well, and is extremely light. I barely notice the weight of it. I did notice it getting warm after long use and with a lot of programs open at the same time but nothing to be alarmed over. It does come in I believe S mode Windows which was annoying, but that can be taken off. Overall I’m pretty happy with it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Hewlett Packard 14" Stream

    Posted
    RichardPNolan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought 4 of these for under $1,000 to take with me to trade shows. They are adequate, but the memory is limited to 4GB, and would be nice if that could be expanded. Not bad to use for business as just a terminal emulator, but if you need to do any real work on it, you would want a better machine for sure. HP is always a great choice for computers/laptops/printers (especially printers)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wi-Fi Terrible performance!

    Posted
    Michael
    • My Best Buy® Member

    I would not recommend this laptop to anyone, it is really cheap made (pure plastic) and the internal components are terrible. As an example, every time you turn on the laptop you would need to re-connect to Internet. Tremendous connectivity and performance issues. Spent $50 more, and get a decent laptop. Returning the item today, after 72hs of use.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for what I need it for

    Posted
    Bossde82
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For the price that I paid I didn’t expect an amazing high performance machine. It’s just simple work with WiFi capable options. Really good and the key board is actually really smooth and keys don’t stick to each other. Really good office machine. Would recommend to someone who is not using a lot of memory and is just going to be on the internet.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DON'T BUY IT!! Doesn't Even Deserve 1 Star!!!

    Posted
    NotHappy
    • My Best Buy® Member

    This computer is the SLOWEST I have ever used. My 4 year old surface loads pages 5-10 times faster using the same network. I went through and did all windows updates, restarts, etc and the speed is still pathetic. it even lags when clicking on the start menu... DON'T BUY THIS!! I am returning it to the store as soon as I can get Windows to reset.

    No, I would not recommend this to a friend